Below is a list of
US Support Resources
Resource | Support provided and notes | Phone/fax/ftp number | Hours of operation |
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HP FIRST Fax | Detailed product support | (800) | 24 hours. |
| information on common software | (Press 1 for HP FIRST) | 7 days. |
| applications and troubleshooting |
| |
| or | Automated support | |
| tips. All sent by fax. | ||
| Must call using a Group 3 fax |
| service. |
| (208) |
| |
| machine. |
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HP Download | Electronic downloading of HP | (208) | 24 hours. |
Service | product information, |
| 7 days. |
(BBS: Bulletin | troubleshooting hints and updated |
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| |||
Board Service) | HP plotter driver information. |
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| over modem. |
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CompuServe | Interactive dialog with worldwide | (800) | 24 hours. |
(HP FORUM) | HP customer community for |
| 7 days. |
| exchange of information. Must be |
| |
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| ||
| a subscriber. Ask for Agent #51. |
| |
| CompuServe connect charges |
| over modem. |
| apply to caller. |
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Internet | Information on products and | ftp to: | 24 hours. |
| plotter drivers for anyone with ftp | 192.6.71.2, or | 7 days. |
| access to the Internet, or who has | ||
| ftp±boi.external.hp.com | ||
| Worldwide Web access through a | ||
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| Name: anonymous | over modem. | |
| Mosaic. | Password: your |
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| address |
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| hp.com/peripherals/main. |
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| html |
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Drivers by mail | HP distributes | (970) | 24 hours. |
| drivers for AutoCAD and |
| 6 days |
| Microsoft Windows. Other plotter |
| |
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| (closed Sundays). | |
| drivers must be obtained by |
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| contacting the software |
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| application manufacturer. |
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112 | 469990000 |