Hewlett-Packard support services in Asia-Pacific

Asia-Pacific Support Resources

Resource

Support provided and notes

Phone/fax/ftp number

Hours of operation

 

 

 

 

HP FIRST Fax

Detailed product support

Australia:

24 hours.

 

information on common software

(03) 9272 2627

7 days.

 

applications and troubleshooting

Japan:

 

Automated support

 

tips. All sent by fax.

(03) 3335 8622

 

 

Korea:

service.

 

 

(82-2) 769 0543

 

 

 

New Zealand:

 

 

 

(09) 356 6642

 

 

 

PRC:

 

 

 

(86-10) 505 5280

 

 

 

Singapore

 

 

 

(65) 291 7951

 

 

 

Taiwan

 

 

 

(886-2) 719 5589

 

 

 

Worldwide:

 

 

 

(+1) (208) 344-4809

 

 

 

 

 

HP Download

Electronic downloading of HP

Australia:

24 hours.

Service

product information,

(03) 9890 0276

7 days.

(BBS: Bulletin

troubleshooting hints and

New Zealand:

Real-time access

Board Service))

updated HP plotter driver

(09) 356 3660

 

information.

Taiwan

over modem.

 

 

(886-2) 923 3233

 

 

 

(login: hp

 

 

 

password: bbs)

 

 

 

Worldwide:

 

 

 

(+1) (208) 344-1691

 

 

 

 

 

Internet

Information on products and

ftp to: 192.6.71.2, or

24 hours.

 

plotter drivers for anyone with ftp

ftp-boi.external.hp.com

7 days.

 

access to the Internet, or who

Name: anonymous

 

Real-time access

 

has Worldwide Web access

 

 

 

through a hyper-media viewer

Password: your e-mail

over modem.

 

such as Mosaic.

address

 

 

 

 

 

 

 

World-Wide Web:

 

 

 

http://www-dmo.external.

 

 

 

hp.com/peripherals/main.

 

 

 

html

 

 

 

 

 

HP Support

A quarterly CD-ROM

(65) 740 4629

24 hours

Assistant

subscription service from HP.

 

7 days

(CD-ROM)

This online system provides

 

 

 

 

technical information, product

 

 

 

information and software drivers.

 

 

 

This product is designed to run

 

 

 

in a Microsoft Windows

 

 

 

environment.

 

 

 

 

 

 

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