How to Arrange for Out-of-Warranty Service

First review the Troubleshooting section below.

Then, consult your telephone directory for a designated KitchenAid Service Centre near you. If one is not listed contact KitchenAid Service from anywhere in Canada at 1-800-807-6777.

Take the Stand Mixer or ship prepaid and insured to a designated KitchenAid Service Centre. Your repaired Stand Mixer will be returned prepaid and insured.

All out-of-warranty service should be handled by a designated KitchenAid Service Centre.

Troubleshooting

Please read the following before calling your service centre.

1.The Stand Mixer may warm up during use. Under heavy loads with extended mixing time periods, you may not be able to comfortably touch the top of the unit. This is normal.

2.The Stand Mixer may emit a pungent odor, especially when new. This is common with electric motors.

3.If the flat beater hits the bowl, stop the Stand Mixer. See “Beater to Bowl Clearance,” page 8.

Keep a copy of the sales receipt showing the date of purchase. Proof of purchase will assure you of in-warranty service.

If your Stand Mixer should malfunction or fail to operate, please check the following:

-Is the Stand Mixer plugged in?

-Is the fuse in the circuit to the Stand Mixer in working order? If you have a circuit breaker box, be sure the circuit is closed.

-Turn the Stand Mixer off for 10-15 seconds, then turn it back on. If the mixer still does not start, allow it to cool for 30 minutes before turning it back on.

-If the problem is not due to one of the above items, see “How to Arrange For Service” sections.

-Do not return the Stand Mixer to the retailer as they do not provide service.

-For assistance throughout Canada call KitchenAid Consumer Interaction Centre toll-free 8:30 a.m. - 5:30 p.m. (EST): 1-800-807-6777.

or write to:

Consumer Relations Centre KitchenAid Canada

1901 Minnesota Court Mississauga, ON L5N 3A7

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KitchenAid 400 manual How to Arrange for Out-of-Warranty Service, Troubleshooting