Does the organization use a fax machine? | NEC 750176-1 manual

Issue 1	EliteMail VMS/EliteMail Limited


	Which calls should be transferred to an operator?
	What happens when a caller without a touchtone telephone wants to go to
	the operator? Should the transfer be made automatically? What touchtone
	should callers press to get to the operator, and how many operator lines
	are there?
	How should calls be transferred to extensions?
	What happens after an extension is selected? Are calls answered
	differently for different individuals in the organization? Should the voice
	mail system ask for the caller name before transferring a call? If the
	extension doesn’t answer or is busy, should the caller be given other
	choices or just leave a message?
	Should internal calls forward to voice mail automatically?
	What does the organization want to happen when someone calls an
	extension in the organization and it is not answered or is busy? Do they
	want the call to forward automatically to the voice mail system?
	Do subscribers use message notification?
	How do people want to be informed when they have messages? Will
	message waiting lamps be used? Is automatic calling of a telephone at
	certain hours required?
	Does the organization use a fax machine?
	Does the organization want to use fax detect? What telephone extension
	should the fax machine use? Should the voice mail system ask outside
	callers to record a message describing their fax? Should the voice mail
	system send a public notice each time a call is transferred to the fax
	machine?
SECTION 3
THE QUICK INSTALL
METHOD	The Quick Install method organizes the answers to all of these questions
	to easily define an application that is structured around the most important
	considerations.
	The Quick Install method includes worksheets that facilitate setting up
	your voice mail system. These should be completed at least one week
	prior to the scheduled installation date.

1 - 2

Job Specification Worksheets

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NEC 750176-1 manual Does the organization use a fax machine?, Section Quick Install Method

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX EliteMail VMS/EliteMail Limited Technician Guide Section General InformationSection This Manual Stock Number Table of Contents Issue 1EliteMail VMS/EliteMail Limited Table of Contents Job Specifications Manual Iii List of Figures Table of Contents List of Tables Section What YOU Should Know What should the voice mail system say when it answers?Section General Which trunks does the voice mail system answer? Section Quick Install Method Does the organization use a fax machine? Section EliteMail VMS/EliteMail Limited IssueWith EliteMail Limited Banner Screen Available Recording Space Warning FMS -U10 ETU Calls Answered System Access Numbers Station Number for each voice mail system port Telephone System InformationStation Pilot Number Keypad Map Worksheet Keypad Map Day Greeting / Night Greeting GreetingAction After Greeting Use one-key dialing during greeting? If Take a Message is Used Page Opening Greeting Transferring Calls to the Operator When is an operator available to handle calls?What is the operator extension number? Call transfer type to use for the operator extension Night Operator HandlingTransfer Calls to the Operator Daytime Schedule Ignore holidays? Schedule #4 Automatically adjust system for Daylight Savings Time?Holidays System Schedules Am / pm to Section Worksheet Default Subscriber Settings Personal ID and Access CodesPersonal ID for Subscribers Access Codes Can Edit Hold Menu Mode ExclusivelyAuto Live Monitor Message Length Call Transfer Transfer calls to subscribers? Call transfer type Message Delivery Message NotificationActivate message waiting lamps for new messages? Wait minutes after a new message arrives Should the system call the subscriber extension?Each, Batch, or Urgent Delivery Call Transfer Default Subscriber SettingsPersonal ID & Access Codes Message Notification Should caller be routed to another System ID for help after When should the system ask subscribers to deleteHow many times should caller be allowed to misdial? Misdialing repeatedly? System Security Callers determine a subscriber extension Directory AssistanceSection Worksheet Directory Assistance Numeric directory assistance System IDs for Directory Assistance Fax ID Directory AssistanceSection Worksheet Public FAX BOX Voice Name Transfer calls to the Public Fax Box? Use call holding? Alternate Action Announce Options Call transfer type Await Answer Public Fax BoxAnnounce Options Extension / Last Name / First & Middle Names Ways to Enroll SubscribersExtension # ID Range 1, 2 Unlisted Subscriber List Guest Personal ID Host SubscriberGuest Name Urgent? Guests Worksheet Does the system keypad map have letters or numbers only? ConsiderationsCan anyone but the owner send a message to the group? Group Owner Spelled Names or Numbered NamesGroup Name or Number Deliver message only to the first person to hear it? Can others send a message to this group? Group Members Message Groups Select message groups by name or by number? Section Worksheet Special Subscriber Settings EliteMail VMS/EliteMail Limited IssuePersonal data Transfer calls to subscriber? Turn screening options on? Transfer options Action After Greeting Issue EliteMail VMS/EliteMail Limited Confirm CIntroduce Page Message Notification and Delivery Select one of the following delivery methods After Greeting Special Subscriber SettingsMessage Notification & Delivery This System ID QuestionsSection Worksheet Public Interview BOX Questions, you might want to say Thank you for your order Should Outside Callers Mark Messages Urgent? Action after last question Public Interview Box Action after last question Transaction boxes and interview boxes Section Worksheets Menus Interviews MAPTechnician Guide Callers to other System IDs, and if it uses one-key dialing Menus & Interviews Map Example Directory of Departments FloppySoft Menus and Interviews Map Menus & Interviews List Section Worksheet Menus Interviews List FloppySoft Technical Support Menu Boxes Accounting Product Information Page Sales Representative Owner System IDName Enter the transaction box System ID Transfer the calls reaching this box to an extension? Greeting Action After Greeting If Take a Message is Used Transaction Boxes Day Night Box Name Question Action after last question Interview Boxes Question Max. Response Seconds Sign In to the System Use the Completed WorksheetsSection Before YOU Fill Contact Move cursor to this field Section Program Worksheet 1 Site InformationSite name Move cursor to this field Fill in the Screens Total trunks / stations No Trunks Press Job Specifications ManualCalls Answered Worksheet Choice Enter Numbers NEC Telephone System Information Press To display the next match Keypad Map Section Program Worksheet 2 Establish a local connection All PortsOn the worksheet, if you chose Transfer Call to Operator Hang Up Application ScreenInterview the caller Section Program Worksheet Operator Handling Press Move the cursor to this field Set up System OperatorSystem ID Select this field Rings Then Section ProgramSystem Schedules Refer Night Mode Holidays Section Program Worksheet Default Subscriber Setup Defaults for each new subscriber Personal ID Add or remove codes at the Access Code Options window Issue EliteMail VMS/EliteMail Limited Call transfer type Screening? Worksheet Enter Choice After min Section Program Worksheet System Security Batch Each Urgent 8123,8456,8678 8123,8456,8789 Section Program Worksheet Directory Assistance Automatic8J7#KLJM?MDirectoryIN*+BAssistanceB4#J22A15?IN## Auto xfer? Highlight the field Numeric Directory AssistanceDepartment Transaction Box Enter N, and press To set the field to No Display the Departments Box Highlight the Greeting Day field PressPress any key to stop recording Move the cursor to the System ID field Default System ID is $FAXBOX Voice Name Program Worksheet Public FAX BOX Rings Worksheet Choice Voice Press Add Menu Section Program Worksheet Subscriber List Constant suffix Enter Range of Extension # IDs Start StopConstant prefix System displays the selected range and asks to confirm Name field, if you5 Press .to display the Add Menu Record Names Follow these steps for each guest Add GuestsSection Program Worksheet Guests Enter the guest Personal ID, and press Fill in the Screens Press Section Program Worksheet Message Groups Repeat this process to add more delivery numbersSchedules for the guest, if desired ID for Num Groups Until you refer to Adding Message Groups at the ConsoleAdd a new message group Add members to the message group Section Program Worksheet Special Subscriber SettingsSystem shows the first matching name Personal Directory pages for those subscribers EliteMail VMS/EliteMail Limited Add or Remove Access CodesName, IDs, Hold/Archive Time Enter a code in the field, and press JJ2 Pop-up window Press If calls should be Expanded Transfer Options Set up call holding. In this field, enterView Expanded Transfer Options for a subscriber Worksheet Choice Action Edits OK? Move the cursor to this field Send Msg Urgent? Move the cursor to this field Transfer to Operator Press Say-bye Message delivery telephone numbers Use X for the subscriber extension number. Activate Lamps? Enter the time between retries, and press Worksheet Public Interview BOX Record Interview Box QuestionsUse this information on the Public Interview Box Boxes, voice detect boxes, and interview boxes Section Program Worksheets Menus InterviewsFrom those worksheets Select Transaction box. You are prompted with Add a Transaction BoxProgram Worksheet Transaction Boxes Add transaction box for System Manager name? Y/N Transfer Day? Highlight this field Transfer options Move cursor to this field Action Specify System ID Max-msg Move the cursor to this field Hang up Press Go to Another ID Add interview box for System Manager name? Y/N Add an Interview BoxSection Program Worksheet Interview Boxes Add interview box for which subscriber enter last name Add interview box for subscriber Name Press ESC to quit? Y/N Press Press Specify System ID Calls Answered System Access NumbersTelephone System Information Worksheet Opening Greeting Day Greeting Night Greeting Transferring Calls to the Operator Worksheet Operator HandlingWorksheet System Schedules Am / pm to Am / pm on Worksheet Default Subscriber Settings Am / pm to Am / pm on M on Worksheet System Security Worksheet Directory Assistance Worksheet Public Fax Box Call transfer type Await Answer for Extension # ID Range 2Start Worksheet Subscriber ListExtension # ID Range 1Start Extension # ID Range 3Start Worksheet Guests Host Subscriber Guest Name Guest Personal ID Urgent? Worksheet Message Groups Message Notification & Delivery Call TransferAfter Greeting Am / pm to Am / pm on Mon Worksheet Public Interview Box Question Max Response Worksheet Menus & Interviews Map Worksheet Menus & Interviews List Worksheet Transaction Boxes Worksheet Question Max. Response