1 - 2 Job Specification Worksheets
Issue 1 EliteMail VMS/EliteMail Limited
Which calls should be transferred to an operator?
What happens when a caller withou t a to uc h tone telephone wants to go to
the operator? Should the transfer be ma de automatically? What touchtone
should callers press to get to the operator, and how m any operator line s
are there?
How should calls be transferred to extensions?
What happens after an extension is selected? Are calls answered
differently for different individuals i n the organizat ion? Should t he voice
mail system ask for the caller na me before transferring a c all? If the
extension doesn’t answer or is busy, should the caller be given other
choices or just leave a message?
Should internal calls forward to voice mail automatically?
What does the organization w ant to happen when someone call s an
extension in the organization and it is no t answered o r is busy? Do the y
want the call to forward automatically to t he v o ice mail system?
Do subscribers use message notification?
How do people want to be informe d when they have messa ges? Will
message waiting lamps be used? Is a utomatic calling of a te lephone at
certain hours required?

Does the organization use a fax machine?

Does the organization want to use fax de tec t? W ha t te lepho ne exten sion
should the fax machine use? Should the voice mail system ask outside
callers to record a message describing their fax? Shou ld the voice mail
system send a public notice each time a call is transferr ed to the fax
machine?
SECTION 3 THE QUICK INSTALL
METHOD The Quick Install method organi zes the answ ers to all of t hese question s
to easily define an application that is s tr uctured around the most important
considerations.
The Quick Install method includes worksheets that facilitate setting up
your voice mail system. These should be completed at least one week
prior to the scheduled installation date .