EliteMail VMS/EliteMail Limited

 

Issue 1

 

 

 

 

 

 

 

 

SECTION 13

 

 

 

WORKSHEET 13:

 

 

 

PUBLIC INTERVIEW

 

 

 

BOX

This is a special interview box. Messages in the Public Interview Box are

 

public messages that are available to subscribers with public message

 

access. When no operator is on duty, the Public Interview Box collects

 

messages from callers who don’t know where to send their message.

 

By default, the Public Interview Box uses the System ID, $PM. Do not

 

change￿

this System ID.

 

 

If using the Public Interview Box, remove the P access code from the

 

 

subscriber Access field to set at least one subscriber for public message

 

 

access. Most systems set the System Manager and the receptionist for

 

 

public message access.

 

Questions

 

Enter the full text for each interview question. You are allowed up to 20

 

questions for the Public Interview Box. It is not limited to questions – you

 

may want to make a statement. For example, at the end of all the

 

questions, you might want to say “Thank you for your order.”

 

The Public Interview Box comes with six prerecorded questions, listed

 

below:

 

 

1.

“I’m going to ask you several questions. After each, please reply.

 

 

First, whom are you trying to reach?”

 

2.

“Who is calling please?”

 

3.

“At what number can you be reached?”

 

4.

“What’s this in reference to?”

 

5.

“What additional message would you like to leave?”

 

6.

“Thank you, I’ll make sure your message gets attention.”

For each question you want to change, enter the maximum time (in seconds) for reply a caller may leave. For questions that normally have short replies, such as “What is your telephone number?” a reply time of 6 to 10 seconds is usually enough. For each question or statement that does not require a reply, enter a zero reply time.

Job Specifications Manual

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NEC 750176-1 manual Questions, Section Worksheet Public Interview BOX, This System ID, Below