NEC 750176-1 manual Calls Answered

Fill in the Worksheets

￿￿￿￿￿￿￿￿

SECTION 1

WORKSHEET 1:

SITE INFORMATION Use this worksheet to collect information about the NEC telephone system that may be helpful to a service technician in the future. Although providing the information on Lines 1-6 has no effect on how the voice mail system operates, filling in this worksheet is a good way to keep the information in one place.

1. Site name

Enter the name of the site where the voice mail system is installed.

2. Contact name and telephone #

Enter the name of the contact person at the site. The person is usually a System Manager. Enter the work telephone number of the contact person, including the extension number.

Calls Answered

3. Total number of trunks/Total number of stations

Enter the number of trunks and stations in the NEC telephone system.

Number of calls per day

Enter the average daily number of calls the telephone system handles.

4. Day calls /Night calls to be answered

Select the calls the voice mail system answers, and when. It can answer all incoming calls or only certain trunks, depending on the site needs. You can also set whether or not it answers calls differently during normal office hours (Day Mode) than after hours (Night Mode). Your choices are:

All trunks

The system is a primary automated attendant and answers all incoming calls. Callers may reach an operator or receptionist if they press a

￿particular touchtone or have a telephone that lacks touchtones. Some trunks

A live operator answers most calls. The system is a back door automated attendant to answer either overflow calls or incoming calls on a particular set of trunks.

Job Specifications Manual 2 - 1