NEC 750176-1 Section Worksheet Directory Assistance, Callers determine a subscriber extension

Automatic directory assistance

Issue 1		EliteMail VMS/EliteMail Limited
SECTION 7
WORKSHEET 7:
DIRECTORY
ASSISTANCE	People who call your organization may not know the extension number of
	the person they are trying to reach. The caller must then speak to the
	operator to find the extension or look up the extension in a directory.
	The voice mail system offers two kinds of directory assistance to help
	outside￿	callers determine a subscriber extension:

The automatic directory provides a list of subscriber names and extensions. Outside callers get a subscriber extension by spelling the first three letters of the last name. Outside callers must have letters on their touchtone keypads to use automatic directory

￿assistance.

Numeric directory assistance

The numeric directory allows outside callers to press numbers instead of letters to look up a subscriber extension. Numeric directory assistance groups subscribers by a common characteristic (such as department, location, or schedule), and creates a menu of choices that assign a single touchtone to each directory grouping.

Use Worksheet 7 to select the type of directory assistance to offer outside callers. Or, if you are not using directory assistance for this application, write that on the worksheet, and skip to the next worksheet. If you are using numeric directory assistance, you should also complete Table 2-11￿Sample Worksheet 11 – Message Groups.

You can also use transaction boxes to set up other call routing for outside callers who do not know the extension number. The system comes with a sample transaction box (Departments Box) to help you set up special call routing to departments.

Directory Assistance

Some sites may want to use both automatic and numeric directory assistance if some outside callers have lettered keypads.

Indicate the type of directory assistance the system should offer. You can offer automatic directory assistance, numeric directory assistance, or both.

2 - 24 Fill in the Worksheets