Page
NEC America, Inc Walnut Hill Lane Irving, TX
Stock Number
Section General Information
Section This Manual
EliteMail VMS/EliteMail Limited Technician Guide
Table of Contents
Table of Contents
Issue 1EliteMail VMS/EliteMail Limited
List of Figures
Job Specifications Manual Iii
Table of Contents
List of Tables
Which trunks does the voice mail system answer?
What should the voice mail system say when it answers?
Section General
Section What YOU Should Know
Does the organization use a fax machine?
Section Quick Install Method
EliteMail VMS/EliteMail Limited Issue
Section
With
EliteMail Limited Banner Screen
FMS -U10 ETU
Available Recording Space Warning
Calls Answered
System Access Numbers
Keypad Map
Telephone System Information
Station Pilot Number
Station Number for each voice mail system port
Keypad Map
Worksheet
Use one-key dialing during greeting?
Greeting
Action After Greeting
Day Greeting / Night Greeting
If Take a Message is Used
Page
Opening Greeting
Call transfer type to use for the operator extension
When is an operator available to handle calls?
What is the operator extension number?
Transferring Calls to the Operator
Operator Handling
Night
Transfer Calls to the Operator
Ignore holidays?
Daytime Schedule
Automatically adjust system for Daylight Savings Time?
Schedule #4
Holidays
Am / pm to
System Schedules
Personal ID and Access Codes
Section Worksheet Default Subscriber Settings
Personal ID for Subscribers
Access Codes
Message Length
Menu Mode Exclusively
Auto Live Monitor
Can Edit Hold
Transfer calls to subscribers?
Call Transfer
Call transfer type
Message Notification
Message Delivery
Activate message waiting lamps for new messages?
Should the system call the subscriber extension?
Wait minutes after a new message arrives
Each, Batch, or Urgent Delivery
Message Notification
Default Subscriber Settings
Personal ID & Access Codes
Call Transfer
Misdialing repeatedly?
When should the system ask subscribers to delete
How many times should caller be allowed to misdial?
Should caller be routed to another System ID for help after
System Security
Numeric directory assistance
Directory Assistance
Section Worksheet Directory Assistance
Callers determine a subscriber extension
System IDs for Directory Assistance
Directory Assistance
Fax ID
Section Worksheet Public FAX BOX
Transfer calls to the Public Fax Box?
Voice Name
Alternate Action
Use call holding?
Announce Options
Public Fax Box
Call transfer type Await Answer
Announce Options
Unlisted
Ways to Enroll Subscribers
Extension # ID Range 1, 2
Extension / Last Name / First & Middle Names
Subscriber List
Urgent?
Host Subscriber
Guest Name
Guest Personal ID
Worksheet
Guests
Considerations
Does the system keypad map have letters or numbers only?
Can anyone but the owner send a message to the group?
Deliver message only to the first person to hear it?
Spelled Names or Numbered Names
Group Name or Number
Group Owner
Group Members
Can others send a message to this group?
Select message groups by name or by number?
Message Groups
EliteMail VMS/EliteMail Limited Issue
Section Worksheet Special Subscriber Settings
Personal data
Transfer calls to subscriber?
Transfer options
Turn screening options on?
Issue EliteMail VMS/EliteMail Limited Confirm C
Action After Greeting
Introduce
Page
Message Notification and Delivery
Select one of the following delivery methods
Special Subscriber Settings
After Greeting
Message Notification & Delivery
Questions, you might want to say Thank you for your order
Questions
Section Worksheet Public Interview BOX
This System ID
Action after last question
Should Outside Callers Mark Messages Urgent?
Action after last question
Public Interview Box
Callers to other System IDs, and if it uses one-key dialing
Section Worksheets Menus Interviews MAP
Technician Guide
Transaction boxes and interview boxes
Menus & Interviews Map
FloppySoft Menus and Interviews Map
Example Directory of Departments
Menus & Interviews List
FloppySoft Technical Support Menu Boxes
Section Worksheet Menus Interviews List
Accounting
Product Information
Page
Sales Representative
Enter the transaction box System ID
System ID
Name
Owner
Transfer the calls reaching this box to an extension?
Greeting
Action After Greeting
If Take a Message is Used
Day Night
Transaction Boxes
Question
Box Name
Action after last question
Question Max. Response Seconds
Interview Boxes
Use the Completed Worksheets
Sign In to the System
Section Before YOU Fill
Fill in the Screens
Section Program Worksheet 1 Site Information
Site name Move cursor to this field
Contact Move cursor to this field
Worksheet Choice Enter
No Trunks Press Job Specifications Manual
Calls Answered
Total trunks / stations
Numbers
Press To display the next match
NEC Telephone System Information
Section Program Worksheet 2
Keypad Map
Transfer Call to Operator
All Ports
On the worksheet, if you chose
Establish a local connection
Section Program Worksheet Operator Handling
Application Screen
Interview the caller
Hang Up
Rings
Set up System Operator
System ID Select this field
Press Move the cursor to this field
Refer
Section Program
System Schedules
Then
Night Mode Holidays
Defaults for each new subscriber Personal ID
Section Program Worksheet Default Subscriber Setup
Add or remove codes at the Access Code Options window
Screening?
Issue EliteMail VMS/EliteMail Limited Call transfer type
Worksheet Enter Choice
After min
Batch Each Urgent
Section Program Worksheet System Security
8123,8456,8789
8123,8456,8678
Automatic8J7#KLJM?MDirectoryIN*+BAssistanceB4#J22A15?IN##
Section Program Worksheet Directory Assistance
Enter N, and press To set the field to No
Numeric Directory Assistance
Department Transaction Box
Auto xfer? Highlight the field
Move the cursor to the System ID field
Highlight the Greeting Day field Press
Press any key to stop recording
Display the Departments Box
Program Worksheet Public FAX BOX
Default System ID is $FAXBOX Voice Name
Rings
Worksheet Choice
Voice Press
Section Program Worksheet Subscriber List
Add Menu
System displays the selected range and asks to confirm
Enter Range of Extension # IDs Start Stop
Constant prefix
Constant suffix
Press .to display the Add Menu
Name field, if you5
Record Names
Enter the guest Personal ID, and press Fill in the Screens
Add Guests
Section Program Worksheet Guests
Follow these steps for each guest
Press
ID for Num Groups
Repeat this process to add more delivery numbers
Schedules for the guest, if desired
Section Program Worksheet Message Groups
Adding Message Groups at the Console
Until you refer to
Add a new message group
Personal Directory pages for those subscribers
Section Program Worksheet Special Subscriber Settings
System shows the first matching name
Add members to the message group
Enter a code in the field, and press
Add or Remove Access Codes
Name, IDs, Hold/Archive Time
EliteMail VMS/EliteMail Limited
Pop-up window
JJ2
If calls should be
Press
Set up call holding. In this field, enter
Expanded Transfer Options
View Expanded Transfer Options for a subscriber
Worksheet Choice
Action
Send Msg Urgent? Move the cursor to this field
Edits OK? Move the cursor to this field
Transfer to Operator Press Say-bye
Use X for the subscriber extension number. Activate Lamps?
Message delivery telephone numbers
Enter the time between retries, and press
Record Interview Box Questions
Worksheet Public Interview BOX
Use this information on the Public Interview Box
Section Program Worksheets Menus Interviews
Boxes, voice detect boxes, and interview boxes
From those worksheets
Add transaction box for System Manager name? Y/N
Add a Transaction Box
Program Worksheet Transaction Boxes
Select Transaction box. You are prompted with
Day? Highlight this field
Transfer
Transfer options Move cursor to this field
Action
Max-msg Move the cursor to this field
Specify System ID
Hang up Press Go to Another ID
Add interview box for which subscriber enter last name
Add an Interview Box
Section Program Worksheet Interview Boxes
Add interview box for System Manager name? Y/N
Add interview box for subscriber Name Press ESC to quit? Y/N
Press Press Specify System ID
System Access Numbers
Calls Answered
Telephone System Information
Day Greeting Night Greeting
Worksheet Opening Greeting
Am / pm to Am / pm on
Worksheet Operator Handling
Worksheet System Schedules
Transferring Calls to the Operator
Am / pm to Am / pm on M on
Worksheet Default Subscriber Settings
Worksheet Directory Assistance
Worksheet System Security
Call transfer type Await Answer for
Worksheet Public Fax Box
Extension # ID Range 3Start
Worksheet Subscriber List
Extension # ID Range 1Start
Extension # ID Range 2Start
Host Subscriber Guest Name Guest Personal ID Urgent?
Worksheet Guests
Worksheet Message Groups
Am / pm to Am / pm on Mon
Call Transfer
After Greeting
Message Notification & Delivery
Question Max Response
Worksheet Public Interview Box
Worksheet Menus & Interviews Map
Worksheet Menus & Interviews List
Worksheet Transaction Boxes
Question Max. Response
Worksheet