Issue 1

EliteMail VMS/EliteMail Limited

 

 

 

 

If the fax extension is answered while the voice mail system is counting rings, the voice mail system puts the fax call through. If the extension is busy and call holding for the fax extension is turned off, the voice mail system takes the alternate action (typically, transfer to the operator).

Use call holding?

Indicate whether or not caller can hold if the fax extension is busy. To use call holding, you must use Await Answer or Wait for Ringback call transfer.

The system provides two call holding types. You can set the system so that outside callers can press 1 or say “Yes” to hold for an extension. With this first type, outside callers must have touchtone telephones. With the second type, outside callers do not need touchtone telephones: The system listens for spoken sound, using the system voice detect feature.

On the worksheet, select Yes if callers should press a touchtone to hold for the Public Fax Box. Select Vox if callers should say “Yes” to hold. Select No if call holding should be turned off for the Public Fax Box by default.

Alternate Action

Indicate how the system should handle the caller if the transfer to the fax extension is unsuccessful (and call holding is not allowed). The most common choice is transfer to operator. The possible actions are as follows:

Say Good-bye

The system says “If you need further assistance, press the pound key now. Thank you and good-bye” and hangs up.

Transfer to operator

Transfer the caller to the operator.

Restart the call

Return the caller to the opening greeting.

Go to another ID

The system routes the caller to another System ID. Enter the System

￿ID if you choose this option. Hang up

The system hangs up, without saying good-bye.

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Fill in the Worksheets

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NEC 750176-1 manual Use call holding?, Alternate Action