NEC 750176-1 Use call holding?, Alternate Action

2 - 28 Fill in the Worksheets
Issue 1 EliteMail VMS/EliteMail Limited
If the fax extension is answered while the voice mail system is
counting rings, the voice m ail system puts the fax call th rou gh. If the
extension is busy and call holding fo r the fax ext ension is turned off,
the voice mail system takes the alternate action (typically, transfer to
the operator).
Use call holding?
Indicate whether or not caller ca n hold if the fax extension is bus y. To use
call holding, you must use Await Answer or Wait for Ring back call transfer.
The system provides two call holding types. You can set the system so
that outside callers can press 1 or say “Yes” to hold for an extension.
With this first type, outside ca llers must hav e to uch tone tele phon es. Wi th
the second type, outside ca llers do no t need t ouchtone te lephones: T he
system listens for spoken sound, using the system voice detect feature.
On the worksheet, select Yes if callers should press a touchton e to hold for
the Public Fax Box. Select Vo x if callers should say
“Yes” to hold. Select
No if call holding should be turned off for the Publi c Fax Box by default.
Alternate Action
Indicate how the system should handle the caller if the transfer to the fax
extension is unsuccessful (and c all holding is not allowed). The mos t
common choice is transfer to operator. The possible ac tions are as follows:
Say Good-bye
The system says
“If you need further assistance, press the pound
key now. Thank you and good-bye” and hangs up.
Transfer to operator
Transfer the caller to the operator.
Restart the call
Return the caller to the opening greet in g.
Go to another ID
The system routes the caller to another System ID. Enter the System
ID if you choose this option.
Hang up
The system hangs up, without saying good-bye.