Issue 1

￿

EliteMail VMS/EliteMail Limited

 

 

 

No trunks

An operator answers all incoming calls first, then may forward certain calls to the voice mail system. In this configuration, the system automated attendant features are not used.

5. Action to Take for Overflow Calls

Choose how the voice mail system handles incoming calls when all its ports are busy:

Ring system until it answers

When all ports are busy, an incoming call continues to ring until an EliteMail port is free. If the system is being used as an automated attendant, this causes all outside ports to be handled by EliteMail. Ensure that the number of ports on the system can handle the call traffic you expect.

Forward calls to Operator

When all EliteMail ports are busy, an incoming call is forwarded to a

￿live operator. Issue busy tone

When all EliteMail ports are busy, incoming callers hear a busy signal. They must hang up and call back.

System Access Numbers

6. Trunk Pilot Number

Enter the telephone number that outside callers dial to reach the voice mail system. Leave this field blank if the voice mail system only answers forwarded calls.

Number of trunks answered by system

Enter the number of trunks that the voice mail system answers.

Alternate trunk numbers

Enter other published telephone numbers that outside callers use to reach the system, such as 800 numbers and service numbers.

7. Voice Port Stations

Enter the number of voice mail ports on the system.

2 - 2

Fill in the Worksheets

Page 15
Image 15
NEC 750176-1 manual System Access Numbers