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NEC 750176-1 manual Greeting

Models: 750176-1

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EliteMail VMS/EliteMail Limited	Issue 1

Wait for Ringback

The voice mail system puts the caller on hold and dials the extension. After the extension rings the number of specified times, the voice mail system releases the call to the NEC telephone system.

If the extension is answered while the voice mail system is counting rings, the voice mail system puts the call through. If the extension is busy, the voice mail system plays the extension greeting and takes the specified action. The box cannot screen calls.

Transfer options

Indicate call transfer options the transaction box uses. These options control how the voice mail system transfers calls to the subscriber who answers the telephone when a call is transferred from this transaction box. These options are active only when call transfer is turned on. Choose any or several of the following options:

Announce (A)

The person who answers the telephone hears a beep before being connected to the caller.

Confirm (C)

The person who answers the telephone hears “Please press 1 to take the call or 2 and I’ll take a message.” You must press 1 to be connected to a caller.

Introduce (I)

The person who answers the telephone hears “Call for <box name>“

before being connected to a caller. Message Screen (M or S)

With S, the caller is asked, “Whom may I say is calling?” , then the system records the caller name. The M option adds the caller name to a message the caller leaves. Before the call is transferred for S, the person who answers the telephone hears “Call from <caller name>.” Do not use these options at the same time.

Greeting

Day Greeting / Night Greeting

Enter the text of the day and night greetings for the transaction box.

The caller hears either the day or night greeting when call transfer is turned off or the extension is busy or does not answer.

Job Specifications Manual

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NEC 750176-1 manual Greeting

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX EliteMail VMS/EliteMail Limited Technician Guide Section General InformationSection This Manual Stock NumberTable of Contents Issue 1EliteMail VMS/EliteMail Limited Table of ContentsJob Specifications Manual Iii List of FiguresTable of Contents List of Tables Section What YOU Should Know What should the voice mail system say when it answers?Section General Which trunks does the voice mail system answer?Section Quick Install Method Does the organization use a fax machine?With EliteMail VMS/EliteMail Limited IssueSection EliteMail Limited Banner Screen Available Recording Space Warning FMS -U10 ETUCalls Answered System Access Numbers Station Number for each voice mail system port Telephone System InformationStation Pilot Number Keypad MapWorksheet Keypad MapDay Greeting / Night Greeting GreetingAction After Greeting Use one-key dialing during greeting?If Take a Message is Used Page Opening Greeting Transferring Calls to the Operator When is an operator available to handle calls?What is the operator extension number? Call transfer type to use for the operator extensionTransfer Calls to the Operator Operator HandlingNight Daytime Schedule Ignore holidays?Holidays Automatically adjust system for Daylight Savings Time?Schedule #4 System Schedules Am / pm toPersonal ID for Subscribers Personal ID and Access CodesSection Worksheet Default Subscriber Settings Access Codes Can Edit Hold Menu Mode ExclusivelyAuto Live Monitor Message LengthCall Transfer Transfer calls to subscribers?Call transfer type Activate message waiting lamps for new messages? Message NotificationMessage Delivery Each, Batch, or Urgent Delivery Should the system call the subscriber extension?Wait minutes after a new message arrives Call Transfer Default Subscriber SettingsPersonal ID & Access Codes Message NotificationShould caller be routed to another System ID for help after When should the system ask subscribers to deleteHow many times should caller be allowed to misdial? Misdialing repeatedly?System Security Callers determine a subscriber extension Directory AssistanceSection Worksheet Directory Assistance Numeric directory assistanceSystem IDs for Directory Assistance Section Worksheet Public FAX BOX Directory AssistanceFax ID Voice Name Transfer calls to the Public Fax Box?Use call holding? Alternate ActionAnnounce Options Announce Options Public Fax BoxCall transfer type Await Answer Extension / Last Name / First & Middle Names Ways to Enroll SubscribersExtension # ID Range 1, 2 UnlistedSubscriber List Guest Personal ID Host SubscriberGuest Name Urgent?Guests WorksheetCan anyone but the owner send a message to the group? ConsiderationsDoes the system keypad map have letters or numbers only? Group Owner Spelled Names or Numbered NamesGroup Name or Number Deliver message only to the first person to hear it?Can others send a message to this group? Group MembersMessage Groups Select message groups by name or by number?Personal data EliteMail VMS/EliteMail Limited IssueSection Worksheet Special Subscriber Settings Transfer calls to subscriber? Turn screening options on? Transfer optionsIntroduce Issue EliteMail VMS/EliteMail Limited Confirm CAction After Greeting Page Message Notification and Delivery Select one of the following delivery methods Message Notification & Delivery Special Subscriber SettingsAfter Greeting This System ID QuestionsSection Worksheet Public Interview BOX Questions, you might want to say Thank you for your orderShould Outside Callers Mark Messages Urgent? Action after last questionPublic Interview Box Action after last questionTransaction boxes and interview boxes Section Worksheets Menus Interviews MAPTechnician Guide Callers to other System IDs, and if it uses one-key dialingMenus & Interviews Map Example Directory of Departments FloppySoft Menus and Interviews MapMenus & Interviews List Section Worksheet Menus Interviews List FloppySoft Technical Support Menu BoxesAccounting Product Information Page Sales Representative Owner System IDName Enter the transaction box System IDTransfer the calls reaching this box to an extension? Greeting Action After Greeting If Take a Message is Used Transaction Boxes Day NightBox Name QuestionAction after last question Interview Boxes Question Max. Response SecondsSection Before YOU Fill Use the Completed WorksheetsSign In to the System Contact Move cursor to this field Section Program Worksheet 1 Site InformationSite name Move cursor to this field Fill in the ScreensTotal trunks / stations No Trunks Press Job Specifications ManualCalls Answered Worksheet Choice EnterNumbers NEC Telephone System Information Press To display the next matchKeypad Map Section Program Worksheet 2Establish a local connection All PortsOn the worksheet, if you chose Transfer Call to OperatorHang Up Application ScreenInterview the caller Section Program Worksheet Operator HandlingPress Move the cursor to this field Set up System OperatorSystem ID Select this field RingsThen Section ProgramSystem Schedules ReferNight Mode Holidays Section Program Worksheet Default Subscriber Setup Defaults for each new subscriber Personal IDAdd or remove codes at the Access Code Options window Issue EliteMail VMS/EliteMail Limited Call transfer type Screening?Worksheet Enter Choice After min Section Program Worksheet System Security Batch Each Urgent8123,8456,8678 8123,8456,8789Section Program Worksheet Directory Assistance Automatic8J7#KLJM?MDirectoryIN*+BAssistanceB4#J22A15?IN##Auto xfer? Highlight the field Numeric Directory AssistanceDepartment Transaction Box Enter N, and press To set the field to NoDisplay the Departments Box Highlight the Greeting Day field PressPress any key to stop recording Move the cursor to the System ID fieldDefault System ID is $FAXBOX Voice Name Program Worksheet Public FAX BOXRings Worksheet Choice Voice Press Add Menu Section Program Worksheet Subscriber ListConstant suffix Enter Range of Extension # IDs Start StopConstant prefix System displays the selected range and asks to confirmName field, if you5 Press .to display the Add MenuRecord Names Follow these steps for each guest Add GuestsSection Program Worksheet Guests Enter the guest Personal ID, and press Fill in the ScreensPress Section Program Worksheet Message Groups Repeat this process to add more delivery numbersSchedules for the guest, if desired ID for Num GroupsAdd a new message group Adding Message Groups at the ConsoleUntil you refer to Add members to the message group Section Program Worksheet Special Subscriber SettingsSystem shows the first matching name Personal Directory pages for those subscribersEliteMail VMS/EliteMail Limited Add or Remove Access CodesName, IDs, Hold/Archive Time Enter a code in the field, and pressJJ2 Pop-up windowPress If calls should beView Expanded Transfer Options for a subscriber Set up call holding. In this field, enterExpanded Transfer Options Worksheet Choice Action Edits OK? Move the cursor to this field Send Msg Urgent? Move the cursor to this fieldTransfer to Operator Press Say-bye Message delivery telephone numbers Use X for the subscriber extension number. Activate Lamps?Enter the time between retries, and press Use this information on the Public Interview Box Record Interview Box QuestionsWorksheet Public Interview BOX From those worksheets Section Program Worksheets Menus InterviewsBoxes, voice detect boxes, and interview boxes Select Transaction box. You are prompted with Add a Transaction BoxProgram Worksheet Transaction Boxes Add transaction box for System Manager name? Y/NTransfer Day? Highlight this fieldTransfer options Move cursor to this field Action Specify System ID Max-msg Move the cursor to this fieldHang up Press Go to Another ID Add interview box for System Manager name? Y/N Add an Interview BoxSection Program Worksheet Interview Boxes Add interview box for which subscriber enter last nameAdd interview box for subscriber Name Press ESC to quit? Y/N Press Press Specify System ID Telephone System Information System Access NumbersCalls Answered Worksheet Opening Greeting Day Greeting Night GreetingTransferring Calls to the Operator Worksheet Operator HandlingWorksheet System Schedules Am / pm to Am / pm onWorksheet Default Subscriber Settings Am / pm to Am / pm on M onWorksheet System Security Worksheet Directory AssistanceWorksheet Public Fax Box Call transfer type Await Answer forExtension # ID Range 2Start Worksheet Subscriber ListExtension # ID Range 1Start Extension # ID Range 3StartWorksheet Guests Host Subscriber Guest Name Guest Personal ID Urgent?Worksheet Message Groups Message Notification & Delivery Call TransferAfter Greeting Am / pm to Am / pm on MonWorksheet Public Interview Box Question Max ResponseWorksheet Menus & Interviews Map Worksheet Menus & Interviews List Worksheet Transaction Boxes Worksheet Question Max. Response