Issue 1

EliteMail VMS/EliteMail Limited

 

 

 

 

Table 2-2 Sample Worksheet 2 – The Opening Greeting

Worksheet

2

The Opening Greeting

The opening greeting is recorded in a default transaction box ($Greeting). You may select the default prompt or write an announcement suitable for your application. Also identify what should happen if the caller does not respond to the prompts.

System ID $Greeting

Call Transfer

Transfer the calls reaching this box to an extension?

 

Day hours

 

Yes, to extension

No

Night hours

￿

Yes, to extension _____

￿No

Call transfer type

Await Answer for

4 rings ￿Release

Wait for Ringback for ___ rings

 

 

 

(3 rings or more)

(3 rings or more)

Transfer options ￿Announce

￿Confirm ￿Introduce ￿Message Screen ￿Screen ￿

None

 

 

 

 

 

(Use only with Await Answer call transfer)

 

Use call holding?

￿Yes ￿Vox

￿No

 

(Do not use with Release call transfer)

 

 

 

 

 

 

 

 

Greeting

 

 

 

 

 

 

 

Day Greeting

I’m sorry, all of our technicians are answering other calls. Please hold and I’ll

 

connect you to an operator.

 

Night Greeting You’ve reached our network support desk after hours. You may leave a message forourtechnicians. Besuretoincludeyourtelephonenumber.

Use one-key dialing during greeting? ￿Yes ￿No

1= ________

2 =

________

3 =

________

4

= _________

5 =

_________

6 = ________

7 =

________

8 =

________

9

= _________

0 =

_________

 

 

 

 

 

 

 

Action After Greeting

 

 

 

 

 

 

 

 

 

Day

Night (check one box for Day hours and one box for Night hours)

 

 

 

Say “Goodbye” then hang up

 

 

 

 

 

 

Transfer the caller to the operator

 

 

 

 

 

 

Restart the call at the opening greeting

 

 

 

 

Route the call to another subscriber or transaction box

(Use Go-to-ID ￿)

 

 

Interview the caller (Use Go-to-ID￿$PM)

 

 

￿￿Take a message

If taking message:

￿

Maximum Message Length

180

seconds

Allow caller to edit message? ￿Yes

 

No

 

 

 

 

Mark the messages urgent?

￿Yes

￿No

￿Ask

Action after message? Say Goodbye

Transaction Directory

2 - 8

Fill in the Worksheets

Page 21
Image 21
NEC 750176-1 manual Opening Greeting