Issue 1

EliteMail VMS/EliteMail Limited

 

 

 

 

Example

A Directory of Departments

FloppySoft Corporation is used as an example name for a software company that plays this opening greeting for callers:

“Thank you for calling FloppySoft. For Technical Support, press 200. For Accounting, press 300. For product information, press 400. For Sales, press 500. Otherwise, please stay on the line and an operator will be right with you.”

Each selection in this menu corresponds to a System ID for a transaction box. In this example, the Technical Support transaction box with System ID 200 routes calls for a specific FloppySoft product, depending on the selection the caller makes. Refer to Figure 2-1 FloppySoft Menus and Interviews Map..

"Thank you for calling FloppySoft. For Support, press 200. For Accounting, press 300. For product information, press

400.For Sales, press 500. Otherwise, please stay on the line and an operator will be right with you."

If the caller

presses 200

200

Technical Support Box

To other boxes depending on selection

300

400

500

400

Product Information Box

 

 

To other boxes

 

 

depending on

 

 

selection

300

 

500

Accounting Box

 

Sales Box

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To accountant's

To each sales

extension

person in turn

Figure 2-1 FloppySoft Menus and Interviews Map

2 - 52

Fill in the Worksheets

Page 65
Image 65
NEC 750176-1 manual Example Directory of Departments, FloppySoft Menus and Interviews Map