EliteMail VMS/EliteMail Limited

Issue 1

 

 

 

 

￿Use call holding?

This feature allows you to queue up several callers who are waiting for a busy extension to become free. The voice mail system periodically tells callers their position in the queue, and allows them to hold, transfer to another extension or leave a message.

The system provides two types of call holding. You can set the system either to allow outside callers to press 1 or to say “Yes” to hold. With the first type, outside callers must have a touchtone telephone. With the second type, outside callers do not need a touchtone telephone. The system uses the system voice detect feature.

Call holding is available with Await Answer and Wait for Ringback call transfer. Call holding is not available with Release call transfer.

On the worksheet, select Yes if callers should press a touchtone to hold. Select Vox if callers should say “Yes” to hold. Select No if call holding should be turned off for subscribers by default.

Message Notification

When a subscriber or guest has messages pending, the voice mail system can light a message waiting lamp to notify the subscriber. This feature, called message notification, is available with your NEC telephone system.

Activate message waiting lamps for new messages?

Select whether or not you are using message waiting lamps. The voice mail system supports message waiting lamps automatically on all NEC telephone systems. Select Yes to use message waiting lamps to notify subscribers with pending messages. Message waiting lamps should be used when they are available.

Message Delivery

The voice mail system can notify subscribers for pending messages. For example, when a message comes in, the voice mail system can dial the subscriber extension number, wait for an answer, and then say:

"This is the voice mail system calling with a message for <subscriber name>. Please enter your Personal ID now to receive the message.”

If the subscriber enters the correct Personal ID (and security code, if applicable), the voice mail system proceeds with the conversation in the same way that it does when the subscriber calls the voice mail system directly.

Job Specifications Manual

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NEC 750176-1 manual Message Notification, Message Delivery, Activate message waiting lamps for new messages?