Issue 1

EliteMail VMS/EliteMail Limited

 

 

 

 

SECTION 14

 

WORKSHEETS 14 &

 

15: MENUS AND

 

INTERVIEWS MAP

By using transaction boxes, voice detect boxes, and interview boxes, you

 

can set up the voice mail system to do more than transfer calls to

 

subscriber telephones. You can offer menus to allow callers to select

 

between departments, directories of services, or submenus. You can route

 

callers to interview boxes, ask a series of questions, then route them to

 

another transaction box. You can create practically unlimited special

 

applications. For details, refer to the EliteMail VMS/EliteMail Limited

 

Technician Guide.

 

Use Worksheets 14 and 15 to plan and create special call routing

 

applications using transaction boxes and interview boxes. Use Worksheet

 

14, to draw a picture of the overall flow and structure of the application

 

transaction boxes and interview boxes.

 

Then use Worksheet 15: Menus and Interviews List to write down the

 

System IDs, names, and owners of all the transaction boxes, voice detect

 

boxes, and interview boxes you need. Also indicate if the box routes

 

callers to other System IDs, and if it uses one-key dialing.

 

After you plan the overall scheme for your application, use copies of

 

Worksheet 16 and Worksheet 17, to enter the specific requirements you

 

have for each transaction box, voice detect box, or interview box.

 

The following application example should give you a feel for how you could

 

use transaction boxes for call routing.

2 - 50

Fill in the Worksheets

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Image 63
NEC 750176-1 manual Section Worksheets Menus Interviews MAP, Technician Guide, Transaction boxes and interview boxes