Main
Page
Preface
SECTION 1 GENERAL I
SECTION 2 T
SUPPORTING D
Table of Contents
Chapter 1 Job Specification Worksheets
Chapter 2 Fill in the Worksheets
Chapter 3 Fill in the Screens
Appendix A Worksheets
List of Figures
Page
List of Tables
Job Specification Worksheets
Does the organization use a fax machine?
SECTION 3 THE QUICK INSTALL M
SECTION 4 A BOUT THIS M
Appendix A
Page
Page
Fill in the Worksheets
1. Site name
2. Contact name and telephone #
Calls Answered
3. Total number of trunks/Total number of stations
System Access Numbers
6. Trunk Pilot Number
Number of trunks answered by system
Alternate trunk number s
7. Voice Port Stations
Telephone System Information
Keypad Map
2 - 4 Fill in the Worksheets
Table 2-1 Sample Worksheet 1 Site Information
1
Calls Answered
System Access Numbers
Application Screen Page 1
Greeting
Day Greeting / Night Greeting
Use one-key dialing during greeting?
Action After Greeting
If Take a Message is Used
If you need further assistance, press the pound key now. Thank you and good-bye
2 - 8 Fill in the Worksheets
2
20. When is an operat or available to handle calls?
Transferring Calls to the Operator
What is the operator extension number?
Call transfer type to use for the operator extension
3
31. Daytime Schedule
not
Ignore holidays?
32. Schedule #4
33. Holidays
34. Automatically adju st system for Daylight Savings Time?
Job Specifications Manual 2 - 13
Table 2-4 Sample Worksheet 4 System Schedules
4
SECTION 5 WORKSHEET 5: DEFAULT SUBSCRIBER S
Personal ID and Access Codes
Personal ID for Subs cribers
Access Codes
except
You have 3 new messages totaling 3 minutes, 20 seconds. Would you like to hear them?
Would you like to hear them?
Would you like to do anything else?
Transfer calls to subs cribers?
every
Who may I say is calling?
Message Notification
Activate message waiting lamps f or new messages?
Message Delivery
Should the system call the subscriber extension?
Wait ___ minutes after a new message arrives
Each, Batch, or Urgent Delivery
Job Specifications Manual 2 - 21
Table 2-5 Sample Worksheet 5 De fault Subscriber Settings
5
Personal ID & Access Codes
Call Transfer
Message Delivery
53. How many times should caller be allowed to misdial?
Should caller be routed to another System ID for help after misdialing repeatedly?
55. When should the system ask subscribers to delete unnecessary messages?
56. Who should receive a voice message if a sy stem error oc curs?
6
SECTION 7 WORKSHEET 7: D A
Directory Assistance
System IDs for Directory Assistance
Notes on the Department Transaction Box
Fax ID
7
Voice Name
The Public Fax Box
Transfer calls to the P ublic Fax Box?
Use call holding?
Alternate Action
Announce Options
2 - 30 Fill in the Worksheets
Table 2-8 Sample Worksheet 8 Public Fax box
Application Screen Page 6
8
Ways to Enroll Subscribers
Extension # ID Range 1, 2 and 3
Extension / Last Name / First & Middle Names
Unlisted
2 - 32 Fill in the Worksheets
9
SECTION 10 WORKSHEET 10: G
Host Subscriber
Guest Name
Guest Personal ID
Urgent?
10
SECTION 11 WORKSHEET 11: M ESSAGE G
Considerations
Spelled Names or Numb ered Names
Group Name or Number
Group Owner
Deliver message only to the first person to hear it?
Page
2 - 38 Fill in the Worksheets
Table 2-11 Sample Worksheet 11 Message Groups
Groups Screen
first
11
(Application Screen Page 6)
SECTION 12 WORKSHEET 12: SPECIAL SUBSCRIBER S
Personal data
Transfer calls to subs criber?
Turn screening options on?
Use call holding?
Transfer options
Please press 1 to take the call o r 2 and Ill take a message.
Call for <subscriber recorded name>
Action After Greeting
Page
Message Notification and Delivery
each
Page
2 - 46 Fill in the Worksheets
Table 2-12 Sample Worksheet 12 Special Subscriber Set ti ng s
Personal Directory Screen
12
Call Transfer
Action After Greeting
Message Notification & Deliv ery
SECTION 13 WORKSHEET 13: PUBLIC INTERVIEW B
Questions
Should Outside Callers Mark Messages Urgent?
Action after last question
If you need further assist ance, press th e pound key now. Thank you and good-bye
Job Specifications Manual 2 - 49
Table 2-13 Sample Worksheet 13 The Public Interview Box
13
Page
Job Specifications Manual 2 - 51
Table 2-14 Sample Worksheet 14 Menus and Interviews M ap
14
Example A Directory of Departments
Job Specifications Manual 2 - 53
Table 2-15 Sample Worksheet 15 Menus and Interviews Ma p
Transaction Di rectory
Interview Box
15
2 - 54 Fill in the Worksheets
Page
2 - 56 Fill in the Worksheets
Page
2 - 58 Fill in the Worksheets
System ID
Name
Owner
Transfer the calls reac hing this box to an ex tension?
Transfer options
Please press 1 to take the call or 2 and Ill take a mes sage.
Whom may I say is calling?
Call for <box name>
Greeting
Day Greeting / Night Greeting
Use one-key dialing during greeting?
Action After Greeting
If Take a Message is Used
2 - 64 Fill in the Worksheets
Table 2-16 Sample Worksheet 16 Transaction Boxes
16
Box Name
What is your telephone number?
Thank you for your order.
Owner
System ID
Action after last question
key now. Thank you and good-bye,
Job Specifications Manual 2 - 67
Table 2-17 Sample Worksheet 17 Interview Boxes
17
Fill in the Screens
Use the Completed Worksheets
Sign In to the System
SECTION 2 PROGRAM WORKSHEET 1: SITE I
Calls Answered
Access Numbers
NEC Telephone System Information
Keypad Map
All Ports
Establish a local connection:
On the worksheet, if you chose:
Transfer Call to Opera tor
Interview the caller
SECTION 4 PROGRAM WORKSHEET 3: OPERATOR HANDLING Application Screen
20. Set up System Operator
Page
Page
SECTION 6 PROGRAM WORKSHEET 5: DEFAULT SUBSCRIBER S
Add or remove codes at the Access Code Options window:
Page
Page
Page
Page
e.g
Automatic Directory Ass istance
Numeric Directory Assistance
Department Transacti on Box
Page
Public Fax Box
Page
Page
Page
The Add Menu
Page
Page
Record Names
SECTION 11 PROGRAM WORKSHEET 10: G
Add Guests
Page
SECTION 12 PROGRAM WORKSHEET 11: M ESSAGE G
Adding Message Groups at th e Console
SECTION 13 PROGRAM WORKSHEET 12: SPECIAL SUBSCRIBER S
Name, IDs, Hold/Archive Time
Add or Remove Access Codes
Page
Page
Expanded Transfer Options
Page
Page
Page
Page
Message delivery telephone numbers
Page
SECTION 14 PROGRAM WORKSHEET 13: PUBLIC INTERVIEW B
Record Interview Box Questions
Page
Add a Transaction Box
Transfer
Page
Action
Page
Page
Add an Interview Box
Record Interview Box Questions
Page
Job Specifications Manual A - 1
Worksheets
Worksheet 1 Site Information
Switch Setup Screen Page 1
Job Specifications Manual A - 3
Worksheet 2 The Opening Greeting
Job Specifications Manual A - 5
Worksheet 3 Operator Handling
Application Screen Page 4
Application Screen Page 3
Worksheet 4 System Schedules
Job Specifications Manual A - 7
Worksheet 5 Default Subscriber Settings
Application Screen Page 5
Application Manual
most
Job Specifications Manual A - 9
Worksheet 6 System Security
Transaction Directo ry
Application Screen Page 6
Worksheet 7 Directory Assistance
Job Specifications Manual A - 11
Worksheet 8 Public Fax Box
Application Screen Page 6
Job Specifications Manual A - 13
Worksheet 9 Subscriber List
Job Specifications Manual A - 15
Worksheet 10 Guests
Job Specifications Manual A - 17
Worksheet 11 Message Groups
Groups Screen
(Application Screen Page 6)
Job Specifications Manual A - 19
Worksheet 12 Special Subscriber Settings
Personal Directory Screen
Job Specifications Manual A - 21
Worksheet 13 The Public Interview Box
Transaction Directory, Public Interview
Job Specifications Manual A - 23
Worksheet 14 Menus & Interviews Map
Job Specifications Manual A - 25
Worksheet 15 Menus & Interviews List
Interview Box
Transaction Box
Job Specifications Manual A - 27
Worksheet 16 Transaction Boxes
Job Specifications Manual A - 29
Worksheet
17 Interview Boxes