Issue 1

EliteMail VMS/EliteMail Limited

 

 

 

 

SECTION 6

 

WORKSHEET 6:

 

SYSTEM SECURITY

The voice mail system offers system-wide features that protect the system

 

from unauthorized access and from certain system errors.

 

Use Table 2-6 Sample Worksheet 6 – System Security to identify:

 

Number of times a caller is allowed to misdial

 

If caller should be routed to another System ID for help after

 

misdialing

 

￿The minimum available message storage space the system requires

 

Who should receive a voice message if certain system errors occur.

 

53. How many times should caller be allowed to misdial?

 

Identify the number of times a caller is allowed to misdial. This includes the

 

number of times an outside caller can try to enter a valid System ID to

 

route the call, and the number of times a subscriber can try to enter a valid

 

Personal ID and security code.

 

Should caller be routed to another System ID for help after

 

misdialing repeatedly?

 

Identify how the system handles a caller who exceeds the number of

 

invalid entries allowed. At most sites, the system is set to hang up on

 

callers who misdial the number of times specified. However, the system

 

can also route callers to another System ID for additional help. For

 

example, you could route these callers to the operator, who can help

 

determine the correct Extension # ID or Box ID.

 

55. When should the system ask subscribers to delete

 

unnecessary messages?

 

Identify the minimum minutes of available message storage space the

 

system requires before asking subscribers to delete unnecessary

 

messages. To help prevent the system from running out of storage space,

 

the system asks subscribers to delete unnecessary messages when

 

space is getting low. Most systems set the minimum to 15 minutes. You

 

should not decrease this amount. However, you may increase it for larger

 

systems with many subscribers or ports.

 

56. Who should receive a voice message if a system error occurs?

 

Identify who should receive a voice message if a system error occurs.

 

If a system error occurs, the system can display a text message at the

 

system console, or, for some errors, can also send a voice message.

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Fill in the Worksheets

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NEC 750176-1 manual How many times should caller be allowed to misdial?, Misdialing repeatedly?, Unnecessary messages?