System ID, Name, Owner | NEC 750176-1 specification

EliteMail VMS/EliteMail Limited	Issue 1

This cycle continues until the caller reaches a sales representative, or until the system has tried to reach every sales representative in the hunt group. At this point, the system transfers the caller to the operator. Refer to Figure 2-6 Final Box in FloppySoft Sales Hunt Group.

505 Sales Representative 5
Transfer	Greeting	Action

Ext. 131	"All of our sales representatives	Go to 0

are currently handling other calls. I'll transfer you to an operator so that your call gets attention."

Figure 2-6 Final Box in FloppySoft Sales Hunt Group

SECTION 16

WORKSHEET 16:

TRANSACTION BOXES After you plan the overall flow of your transaction boxes, voice detect boxes, and interview boxes and complete the Menus and Interviews List, you must specify how each box in your application works.

First, make a copy of this sheet for each transaction box you need. Then, complete a worksheet for each transaction box.

System ID

Enter the transaction box System ID.

Name

Enter a name for the transaction box that describes the purpose, such as Customer Information Box. If the system is set for a lettered keypad, the owner can use the first three letters of the box name to record a greeting for the box by telephone. Otherwise, the owner can use the box System ID.

Owner

Enter the name of the subscriber who owns the transaction box. This person can listen to the box messages and record the box greetings.

Job Specifications Manual

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NEC 750176-1 manual Name, Owner, Enter the transaction box System ID

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section General Information Section This ManualEliteMail VMS/EliteMail Limited Technician Guide Stock Number Table of Contents Issue 1EliteMail VMS/EliteMail Limited Table of Contents Job Specifications Manual Iii List of Figures Table of Contents List of Tables What should the voice mail system say when it answers? Section GeneralSection What YOU Should Know Which trunks does the voice mail system answer? Section Quick Install Method Does the organization use a fax machine? EliteMail VMS/EliteMail Limited Issue SectionWith EliteMail Limited Banner Screen Available Recording Space Warning FMS -U10 ETU Calls Answered System Access Numbers Telephone System Information Station Pilot NumberStation Number for each voice mail system port Keypad Map Worksheet Keypad Map Greeting Action After GreetingDay Greeting / Night Greeting Use one-key dialing during greeting? If Take a Message is Used Page Opening Greeting When is an operator available to handle calls? What is the operator extension number?Transferring Calls to the Operator Call transfer type to use for the operator extension Operator Handling NightTransfer Calls to the Operator Daytime Schedule Ignore holidays? Automatically adjust system for Daylight Savings Time? Schedule #4Holidays System Schedules Am / pm to Personal ID and Access Codes Section Worksheet Default Subscriber SettingsPersonal ID for Subscribers Access Codes Menu Mode Exclusively Auto Live MonitorCan Edit Hold Message Length Call Transfer Transfer calls to subscribers? Call transfer type Message Notification Message DeliveryActivate message waiting lamps for new messages? Should the system call the subscriber extension? Wait minutes after a new message arrivesEach, Batch, or Urgent Delivery Default Subscriber Settings Personal ID & Access CodesCall Transfer Message Notification When should the system ask subscribers to delete How many times should caller be allowed to misdial?Should caller be routed to another System ID for help after Misdialing repeatedly? System Security Directory Assistance Section Worksheet Directory AssistanceCallers determine a subscriber extension Numeric directory assistance System IDs for Directory Assistance Directory Assistance Fax IDSection Worksheet Public FAX BOX Voice Name Transfer calls to the Public Fax Box? Use call holding? Alternate Action Announce Options Public Fax Box Call transfer type Await AnswerAnnounce Options Ways to Enroll Subscribers Extension # ID Range 1, 2Extension / Last Name / First & Middle Names Unlisted Subscriber List Host Subscriber Guest NameGuest Personal ID Urgent? Guests Worksheet Considerations Does the system keypad map have letters or numbers only?Can anyone but the owner send a message to the group? Spelled Names or Numbered Names Group Name or NumberGroup Owner Deliver message only to the first person to hear it? Can others send a message to this group? Group Members Message Groups Select message groups by name or by number? EliteMail VMS/EliteMail Limited Issue Section Worksheet Special Subscriber SettingsPersonal data Transfer calls to subscriber? Turn screening options on? Transfer options Issue EliteMail VMS/EliteMail Limited Confirm C Action After GreetingIntroduce Page Message Notification and Delivery Select one of the following delivery methods Special Subscriber Settings After GreetingMessage Notification & Delivery Questions Section Worksheet Public Interview BOXThis System ID Questions, you might want to say Thank you for your order Should Outside Callers Mark Messages Urgent? Action after last question Public Interview Box Action after last question Section Worksheets Menus Interviews MAP Technician GuideTransaction boxes and interview boxes Callers to other System IDs, and if it uses one-key dialing Menus & Interviews Map Example Directory of Departments FloppySoft Menus and Interviews Map Menus & Interviews List Section Worksheet Menus Interviews List FloppySoft Technical Support Menu Boxes Accounting Product Information Page Sales Representative System ID NameOwner Enter the transaction box System ID Transfer the calls reaching this box to an extension? Greeting Action After Greeting If Take a Message is Used Transaction Boxes Day Night Box Name Question Action after last question Interview Boxes Question Max. Response Seconds Use the Completed Worksheets Sign In to the SystemSection Before YOU Fill Section Program Worksheet 1 Site Information Site name Move cursor to this fieldContact Move cursor to this field Fill in the Screens No Trunks Press Job Specifications Manual Calls AnsweredTotal trunks / stations Worksheet Choice Enter Numbers NEC Telephone System Information Press To display the next match Keypad Map Section Program Worksheet 2 All Ports On the worksheet, if you choseEstablish a local connection Transfer Call to Operator Application Screen Interview the callerHang Up Section Program Worksheet Operator Handling Set up System Operator System ID Select this fieldPress Move the cursor to this field Rings Section Program System SchedulesThen Refer Night Mode Holidays Section Program Worksheet Default Subscriber Setup Defaults for each new subscriber Personal ID Add or remove codes at the Access Code Options window Issue EliteMail VMS/EliteMail Limited Call transfer type Screening? Worksheet Enter Choice After min Section Program Worksheet System Security Batch Each Urgent 8123,8456,8678 8123,8456,8789 Section Program Worksheet Directory Assistance Automatic8J7#KLJM?MDirectoryIN*+BAssistanceB4#J22A15?IN## Numeric Directory Assistance Department Transaction BoxAuto xfer? Highlight the field Enter N, and press To set the field to No Highlight the Greeting Day field Press Press any key to stop recordingDisplay the Departments Box Move the cursor to the System ID field Default System ID is $FAXBOX Voice Name Program Worksheet Public FAX BOX Rings Worksheet Choice Voice Press Add Menu Section Program Worksheet Subscriber List Enter Range of Extension # IDs Start Stop Constant prefixConstant suffix System displays the selected range and asks to confirm Name field, if you5 Press .to display the Add Menu Record Names Add Guests Section Program Worksheet GuestsFollow these steps for each guest Enter the guest Personal ID, and press Fill in the Screens Press Repeat this process to add more delivery numbers Schedules for the guest, if desiredSection Program Worksheet Message Groups ID for Num Groups Adding Message Groups at the Console Until you refer toAdd a new message group Section Program Worksheet Special Subscriber Settings System shows the first matching nameAdd members to the message group Personal Directory pages for those subscribers Add or Remove Access Codes Name, IDs, Hold/Archive TimeEliteMail VMS/EliteMail Limited Enter a code in the field, and press JJ2 Pop-up window Press If calls should be Set up call holding. In this field, enter Expanded Transfer OptionsView Expanded Transfer Options for a subscriber Worksheet Choice Action Edits OK? Move the cursor to this field Send Msg Urgent? Move the cursor to this field Transfer to Operator Press Say-bye Message delivery telephone numbers Use X for the subscriber extension number. Activate Lamps? Enter the time between retries, and press Record Interview Box Questions Worksheet Public Interview BOXUse this information on the Public Interview Box Section Program Worksheets Menus Interviews Boxes, voice detect boxes, and interview boxesFrom those worksheets Add a Transaction Box Program Worksheet Transaction BoxesSelect Transaction box. You are prompted with Add transaction box for System Manager name? Y/N Transfer Day? Highlight this field Transfer options Move cursor to this field Action Specify System ID Max-msg Move the cursor to this field Hang up Press Go to Another ID Add an Interview Box Section Program Worksheet Interview BoxesAdd interview box for System Manager name? Y/N Add interview box for which subscriber enter last name Add interview box for subscriber Name Press ESC to quit? Y/N Press Press Specify System ID System Access Numbers Calls AnsweredTelephone System Information Worksheet Opening Greeting Day Greeting Night Greeting Worksheet Operator Handling Worksheet System SchedulesTransferring Calls to the Operator Am / pm to Am / pm on Worksheet Default Subscriber Settings Am / pm to Am / pm on M on Worksheet System Security Worksheet Directory Assistance Worksheet Public Fax Box Call transfer type Await Answer for Worksheet Subscriber List Extension # ID Range 1StartExtension # ID Range 2Start Extension # ID Range 3Start Worksheet Guests Host Subscriber Guest Name Guest Personal ID Urgent? Worksheet Message Groups Call Transfer After GreetingMessage Notification & Delivery Am / pm to Am / pm on Mon Worksheet Public Interview Box Question Max Response Worksheet Menus & Interviews Map Worksheet Menus & Interviews List Worksheet Transaction Boxes Worksheet Question Max. Response