EliteMail VMS/EliteMail Limited

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Table 2-13 Sample Worksheet 13 – The Public Interview Box

Worksheet

13

The Public Interview Box

Page 1 of 3

The Public Interview Box is a special interview box owned by the system. When no operator is on duty, it can collect messages from callers who don’t know where to send their message. The messages are delivered to all subscribers with public message access. There is only one Public Interview Box and it cannot be removed from the system. If you are not using the Public Interview Box, skip this worksheet.

Write in the questions to be asked the caller and the maximum time allowed for the caller answer.

System ID for Public Interview Box ￿$PM ￿Other

 

 

 

Question

 

 

Max. Response

 

 

 

 

 

(in seconds)

1.

Who is calling, please?

6

2.

Who are you trying to reach?

6

3.

What is this in reference to?

9

4.

At what number can you be reached?

9

5.

What additional message would you like to leave?

45

6.

 

 

 

 

 

7.

 

 

 

 

 

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

Should outside callers be allowed to mark messages urgent? ￿Yes ￿No ￿Ask

Action after last question

Say Goodbye then hang up

Transfer call to operator

Restart the call at the opening greeting

￿Route the call to another subscriber or transaction box (use Go-to-ID ->) Hang up (The system does not say anything after the last question.)

Transaction Directory, Public Interview

Job Specifications Manual

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Image 62
NEC 750176-1 manual Public Interview Box, Action after last question