EliteMail VMS/EliteMail Limited

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Table 2-17 Sample Worksheet 17 – Interview Boxes

Worksheet

17

Interview Boxes

Page 1 of 2

Interview boxes allow you to ask specific questions of callers. All the responses of a caller are joined together in a single message, that is sent to the owner of the interview box. For each interview box in your application, fill out a copy of this worksheet. Write in the questions to be asked the caller and the maximum time allowed for the caller answer.

Box Name Order Interview

Owner Troy Thompson

System ID $404

Question

Max. Response

 

 

(in seconds)

1.

What product would you like to order, and how many copies?

10

2.

What is your telephone number?

10

3.

How would you like this shipped?

15

4.

Please tell me the complete shipping address.

30

5.

To what purchase order number should this be billed?

10

6.

Any additional instructions or requests?

40

7.

Thank you. We will confirm your order in one day.

0

(Unused lines 8 through 20 omitted for example)

Should outside callers be allowed to mark messages urgent ￿Yes ￿No ￿Ask

Action after last question

Say goodbye then hang up

Transfer the call to the operator

￿Restart the call

Route the call to another subscriber or transaction box (Use Go-to-ID →)

Transaction Directory

Job Specifications Manual

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NEC 750176-1 manual Interview Boxes, Question Max. Response Seconds