System IDs for Directory Assistance | NEC 750176-1 specs

EliteMail VMS/EliteMail Limited	Issue 1

Using automatic directory assistance requires only that outside callers have letters on their keypad that match the system keypad map, and that you mention the System ID for directory assistance in the opening greeting. Using numeric directory assistance or transaction boxes for directory assistance requires additional setup at the system console.

If you are using automatic directory assistance, the system can automatically route a caller to the correct Extension # ID when only one name matches the three letters the caller enters. Indicate on the worksheet whether you want to use this feature with automatic directory assistance.

System IDs for Directory Assistance

Enter on the worksheet the System ID callers should dial to reach directory assistance. The default System ID for automatic directory assistance is

555.If you are changing the System ID, enter that information on the worksheet.

Numeric directory assistance requires special configuration at the system console. The system comes with several sample directory groups installed to help get you started. For details on how to set up numeric directory assistance, refer to the EliteMail VMS/EliteMail Limited Technician Guide.

Ensure that the System ID for directory assistance is mentioned in the opening greeting.

Notes on the Department Transaction Box

The system is shipped with a department directory in a transaction box that has the System ID $411. This transaction box announces:

“Press 1 for Sales, 2 for support, or 3 for a list of all personnel. Once again: press 1 for Sales, 2 for Support, or 3 for a list of all personnel.”

To use this department transaction box, you can modify the greeting or System ID to fit your application. If the system uses the default department transaction box, indicate that on the worksheet. Otherwise, enter remove on the worksheet.

Job Specifications Manual

2 - 25

Image 38

NEC 750176-1 manual System IDs for Directory Assistance

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX EliteMail VMS/EliteMail Limited Technician Guide Section General InformationSection This Manual Stock Number Table of Contents Issue 1EliteMail VMS/EliteMail Limited Table of Contents Job Specifications Manual Iii List of Figures Table of Contents List of Tables Section What YOU Should Know What should the voice mail system say when it answers?Section General Which trunks does the voice mail system answer? Section Quick Install Method Does the organization use a fax machine? With EliteMail VMS/EliteMail Limited IssueSection EliteMail Limited Banner Screen Available Recording Space Warning FMS -U10 ETU Calls Answered System Access Numbers Station Number for each voice mail system port Telephone System InformationStation Pilot Number Keypad Map Worksheet Keypad Map Day Greeting / Night Greeting GreetingAction After Greeting Use one-key dialing during greeting? If Take a Message is Used Page Opening Greeting Transferring Calls to the Operator When is an operator available to handle calls?What is the operator extension number? Call transfer type to use for the operator extension Transfer Calls to the Operator Operator HandlingNight Daytime Schedule Ignore holidays? Holidays Automatically adjust system for Daylight Savings Time?Schedule #4 System Schedules Am / pm to Personal ID for Subscribers Personal ID and Access CodesSection Worksheet Default Subscriber Settings Access Codes Can Edit Hold Menu Mode ExclusivelyAuto Live Monitor Message Length Call Transfer Transfer calls to subscribers? Call transfer type Activate message waiting lamps for new messages? Message NotificationMessage Delivery Each, Batch, or Urgent Delivery Should the system call the subscriber extension?Wait minutes after a new message arrives Call Transfer Default Subscriber SettingsPersonal ID & Access Codes Message Notification Should caller be routed to another System ID for help after When should the system ask subscribers to deleteHow many times should caller be allowed to misdial? Misdialing repeatedly? System Security Callers determine a subscriber extension Directory AssistanceSection Worksheet Directory Assistance Numeric directory assistance System IDs for Directory Assistance Section Worksheet Public FAX BOX Directory AssistanceFax ID Voice Name Transfer calls to the Public Fax Box? Use call holding? Alternate Action Announce Options Announce Options Public Fax BoxCall transfer type Await Answer Extension / Last Name / First & Middle Names Ways to Enroll SubscribersExtension # ID Range 1, 2 Unlisted Subscriber List Guest Personal ID Host SubscriberGuest Name Urgent? Guests Worksheet Can anyone but the owner send a message to the group? ConsiderationsDoes the system keypad map have letters or numbers only? Group Owner Spelled Names or Numbered NamesGroup Name or Number Deliver message only to the first person to hear it? Can others send a message to this group? Group Members Message Groups Select message groups by name or by number? Personal data EliteMail VMS/EliteMail Limited IssueSection Worksheet Special Subscriber Settings Transfer calls to subscriber? Turn screening options on? Transfer options Introduce Issue EliteMail VMS/EliteMail Limited Confirm CAction After Greeting Page Message Notification and Delivery Select one of the following delivery methods Message Notification & Delivery Special Subscriber SettingsAfter Greeting This System ID QuestionsSection Worksheet Public Interview BOX Questions, you might want to say Thank you for your order Should Outside Callers Mark Messages Urgent? Action after last question Public Interview Box Action after last question Transaction boxes and interview boxes Section Worksheets Menus Interviews MAPTechnician Guide Callers to other System IDs, and if it uses one-key dialing Menus & Interviews Map Example Directory of Departments FloppySoft Menus and Interviews Map Menus & Interviews List Section Worksheet Menus Interviews List FloppySoft Technical Support Menu Boxes Accounting Product Information Page Sales Representative Owner System IDName Enter the transaction box System ID Transfer the calls reaching this box to an extension? Greeting Action After Greeting If Take a Message is Used Transaction Boxes Day Night Box Name Question Action after last question Interview Boxes Question Max. Response Seconds Section Before YOU Fill Use the Completed WorksheetsSign In to the System Contact Move cursor to this field Section Program Worksheet 1 Site InformationSite name Move cursor to this field Fill in the Screens Total trunks / stations No Trunks Press Job Specifications ManualCalls Answered Worksheet Choice Enter Numbers NEC Telephone System Information Press To display the next match Keypad Map Section Program Worksheet 2 Establish a local connection All PortsOn the worksheet, if you chose Transfer Call to Operator Hang Up Application ScreenInterview the caller Section Program Worksheet Operator Handling Press Move the cursor to this field Set up System OperatorSystem ID Select this field Rings Then Section ProgramSystem Schedules Refer Night Mode Holidays Section Program Worksheet Default Subscriber Setup Defaults for each new subscriber Personal ID Add or remove codes at the Access Code Options window Issue EliteMail VMS/EliteMail Limited Call transfer type Screening? Worksheet Enter Choice After min Section Program Worksheet System Security Batch Each Urgent 8123,8456,8678 8123,8456,8789 Section Program Worksheet Directory Assistance Automatic8J7#KLJM?MDirectoryIN*+BAssistanceB4#J22A15?IN## Auto xfer? Highlight the field Numeric Directory AssistanceDepartment Transaction Box Enter N, and press To set the field to No Display the Departments Box Highlight the Greeting Day field PressPress any key to stop recording Move the cursor to the System ID field Default System ID is $FAXBOX Voice Name Program Worksheet Public FAX BOX Rings Worksheet Choice Voice Press Add Menu Section Program Worksheet Subscriber List Constant suffix Enter Range of Extension # IDs Start StopConstant prefix System displays the selected range and asks to confirm Name field, if you5 Press .to display the Add Menu Record Names Follow these steps for each guest Add GuestsSection Program Worksheet Guests Enter the guest Personal ID, and press Fill in the Screens Press Section Program Worksheet Message Groups Repeat this process to add more delivery numbersSchedules for the guest, if desired ID for Num Groups Add a new message group Adding Message Groups at the ConsoleUntil you refer to Add members to the message group Section Program Worksheet Special Subscriber SettingsSystem shows the first matching name Personal Directory pages for those subscribers EliteMail VMS/EliteMail Limited Add or Remove Access CodesName, IDs, Hold/Archive Time Enter a code in the field, and press JJ2 Pop-up window Press If calls should be View Expanded Transfer Options for a subscriber Set up call holding. In this field, enterExpanded Transfer Options Worksheet Choice Action Edits OK? Move the cursor to this field Send Msg Urgent? Move the cursor to this field Transfer to Operator Press Say-bye Message delivery telephone numbers Use X for the subscriber extension number. Activate Lamps? Enter the time between retries, and press Use this information on the Public Interview Box Record Interview Box QuestionsWorksheet Public Interview BOX From those worksheets Section Program Worksheets Menus InterviewsBoxes, voice detect boxes, and interview boxes Select Transaction box. You are prompted with Add a Transaction BoxProgram Worksheet Transaction Boxes Add transaction box for System Manager name? Y/N Transfer Day? Highlight this field Transfer options Move cursor to this field Action Specify System ID Max-msg Move the cursor to this field Hang up Press Go to Another ID Add interview box for System Manager name? Y/N Add an Interview BoxSection Program Worksheet Interview Boxes Add interview box for which subscriber enter last name Add interview box for subscriber Name Press ESC to quit? Y/N Press Press Specify System ID Telephone System Information System Access NumbersCalls Answered Worksheet Opening Greeting Day Greeting Night Greeting Transferring Calls to the Operator Worksheet Operator HandlingWorksheet System Schedules Am / pm to Am / pm on Worksheet Default Subscriber Settings Am / pm to Am / pm on M on Worksheet System Security Worksheet Directory Assistance Worksheet Public Fax Box Call transfer type Await Answer for Extension # ID Range 2Start Worksheet Subscriber ListExtension # ID Range 1Start Extension # ID Range 3Start Worksheet Guests Host Subscriber Guest Name Guest Personal ID Urgent? Worksheet Message Groups Message Notification & Delivery Call TransferAfter Greeting Am / pm to Am / pm on Mon Worksheet Public Interview Box Question Max Response Worksheet Menus & Interviews Map Worksheet Menus & Interviews List Worksheet Transaction Boxes Worksheet Question Max. Response