Operator Handling, Night | NEC 750176-1 specs

Issue 1	EliteMail VMS/EliteMail Limited

If the extension is busy or does not answer within the specified number of rings, the voice mail system plays the operator greeting and then takes an action (typically, goes to a special interview box). For details on this call transfer type, refer to the EliteMail VMS/

EliteMail Limited Technician Guide. Wait for Ringback

The voice mail system puts the caller on hold and dials the operator extension. If the extension rings the number of times specified in the rings field, the voice mail system releases the call to the NEC telephone system.

If the extension is answered while the voice mail system is counting rings, the voice mail system puts the call through. If the extension is busy, the voice mail system plays the extension greeting and takes the specified action. The operator cannot use call screening features. For details on this call transfer option, refer to the EliteMail

VMS/EliteMail Limited Technician Guide. rings

This specifies the number of rings the voice mail system waits for a call to be answered. The minimum number of rings is three.

Enter the number of rings for your application. Using three or four rings is recommended.

Table 2-3 Sample Worksheet 3 – Operator Handling

Worksheet

3

Operator Handling

20. When is an operator available to handle calls?

Day	Yes	No
Night	Yes	No

Transfer Calls to the Operator

What is the operator extension number on the telephone system? Day 0 (zero) _____

Night 0 (zero ) _____
Call transfer type to use for operator extension	Release
	Await Answer	for ______ rings
	Wait for Ringback	for ______ rings
		(3 rings or more)

Application Screen Page 3

2 - 10

Fill in the Worksheets

Image 23

NEC 750176-1 manual Operator Handling, Night, Transfer Calls to the Operator

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Stock Number Section General InformationSection This Manual EliteMail VMS/EliteMail Limited Technician Guide Table of Contents Table of Contents Issue 1EliteMail VMS/EliteMail Limited List of Figures Job Specifications Manual Iii Table of Contents List of Tables Which trunks does the voice mail system answer? What should the voice mail system say when it answers?Section General Section What YOU Should Know Does the organization use a fax machine? Section Quick Install Method With EliteMail VMS/EliteMail Limited IssueSection EliteMail Limited Banner Screen FMS -U10 ETU Available Recording Space Warning Calls Answered System Access Numbers Keypad Map Telephone System InformationStation Pilot Number Station Number for each voice mail system port Keypad Map Worksheet Use one-key dialing during greeting? GreetingAction After Greeting Day Greeting / Night Greeting If Take a Message is Used Page Opening Greeting Call transfer type to use for the operator extension When is an operator available to handle calls?What is the operator extension number? Transferring Calls to the Operator Transfer Calls to the Operator Operator HandlingNight Ignore holidays? Daytime Schedule Holidays Automatically adjust system for Daylight Savings Time?Schedule #4 Am / pm to System Schedules Personal ID for Subscribers Personal ID and Access CodesSection Worksheet Default Subscriber Settings Access Codes Message Length Menu Mode ExclusivelyAuto Live Monitor Can Edit Hold Transfer calls to subscribers? Call Transfer Call transfer type Activate message waiting lamps for new messages? Message NotificationMessage Delivery Each, Batch, or Urgent Delivery Should the system call the subscriber extension?Wait minutes after a new message arrives Message Notification Default Subscriber SettingsPersonal ID & Access Codes Call Transfer Misdialing repeatedly? When should the system ask subscribers to deleteHow many times should caller be allowed to misdial? Should caller be routed to another System ID for help after System Security Numeric directory assistance Directory AssistanceSection Worksheet Directory Assistance Callers determine a subscriber extension System IDs for Directory Assistance Section Worksheet Public FAX BOX Directory AssistanceFax ID Transfer calls to the Public Fax Box? Voice Name Alternate Action Use call holding? Announce Options Announce Options Public Fax BoxCall transfer type Await Answer Unlisted Ways to Enroll SubscribersExtension # ID Range 1, 2 Extension / Last Name / First & Middle Names Subscriber List Urgent? Host SubscriberGuest Name Guest Personal ID Worksheet Guests Can anyone but the owner send a message to the group? ConsiderationsDoes the system keypad map have letters or numbers only? Deliver message only to the first person to hear it? Spelled Names or Numbered NamesGroup Name or Number Group Owner Group Members Can others send a message to this group? Select message groups by name or by number? Message Groups Personal data EliteMail VMS/EliteMail Limited IssueSection Worksheet Special Subscriber Settings Transfer calls to subscriber? Transfer options Turn screening options on? Introduce Issue EliteMail VMS/EliteMail Limited Confirm CAction After Greeting Page Message Notification and Delivery Select one of the following delivery methods Message Notification & Delivery Special Subscriber SettingsAfter Greeting Questions, you might want to say Thank you for your order QuestionsSection Worksheet Public Interview BOX This System ID Action after last question Should Outside Callers Mark Messages Urgent? Action after last question Public Interview Box Callers to other System IDs, and if it uses one-key dialing Section Worksheets Menus Interviews MAPTechnician Guide Transaction boxes and interview boxes Menus & Interviews Map FloppySoft Menus and Interviews Map Example Directory of Departments Menus & Interviews List FloppySoft Technical Support Menu Boxes Section Worksheet Menus Interviews List Accounting Product Information Page Sales Representative Enter the transaction box System ID System IDName Owner Transfer the calls reaching this box to an extension? Greeting Action After Greeting If Take a Message is Used Day Night Transaction Boxes Question Box Name Action after last question Question Max. Response Seconds Interview Boxes Section Before YOU Fill Use the Completed WorksheetsSign In to the System Fill in the Screens Section Program Worksheet 1 Site InformationSite name Move cursor to this field Contact Move cursor to this field Worksheet Choice Enter No Trunks Press Job Specifications ManualCalls Answered Total trunks / stations Numbers Press To display the next match NEC Telephone System Information Section Program Worksheet 2 Keypad Map Transfer Call to Operator All PortsOn the worksheet, if you chose Establish a local connection Section Program Worksheet Operator Handling Application ScreenInterview the caller Hang Up Rings Set up System OperatorSystem ID Select this field Press Move the cursor to this field Refer Section ProgramSystem Schedules Then Night Mode Holidays Defaults for each new subscriber Personal ID Section Program Worksheet Default Subscriber Setup Add or remove codes at the Access Code Options window Screening? Issue EliteMail VMS/EliteMail Limited Call transfer type Worksheet Enter Choice After min Batch Each Urgent Section Program Worksheet System Security 8123,8456,8789 8123,8456,8678 Automatic8J7#KLJM?MDirectoryIN*+BAssistanceB4#J22A15?IN## Section Program Worksheet Directory Assistance Enter N, and press To set the field to No Numeric Directory AssistanceDepartment Transaction Box Auto xfer? Highlight the field Move the cursor to the System ID field Highlight the Greeting Day field PressPress any key to stop recording Display the Departments Box Program Worksheet Public FAX BOX Default System ID is $FAXBOX Voice Name Rings Worksheet Choice Voice Press Section Program Worksheet Subscriber List Add Menu System displays the selected range and asks to confirm Enter Range of Extension # IDs Start StopConstant prefix Constant suffix Press .to display the Add Menu Name field, if you5 Record Names Enter the guest Personal ID, and press Fill in the Screens Add GuestsSection Program Worksheet Guests Follow these steps for each guest Press ID for Num Groups Repeat this process to add more delivery numbersSchedules for the guest, if desired Section Program Worksheet Message Groups Add a new message group Adding Message Groups at the ConsoleUntil you refer to Personal Directory pages for those subscribers Section Program Worksheet Special Subscriber SettingsSystem shows the first matching name Add members to the message group Enter a code in the field, and press Add or Remove Access CodesName, IDs, Hold/Archive Time EliteMail VMS/EliteMail Limited Pop-up window JJ2 If calls should be Press View Expanded Transfer Options for a subscriber Set up call holding. In this field, enterExpanded Transfer Options Worksheet Choice Action Send Msg Urgent? Move the cursor to this field Edits OK? Move the cursor to this field Transfer to Operator Press Say-bye Use X for the subscriber extension number. Activate Lamps? Message delivery telephone numbers Enter the time between retries, and press Use this information on the Public Interview Box Record Interview Box QuestionsWorksheet Public Interview BOX From those worksheets Section Program Worksheets Menus InterviewsBoxes, voice detect boxes, and interview boxes Add transaction box for System Manager name? Y/N Add a Transaction BoxProgram Worksheet Transaction Boxes Select Transaction box. You are prompted with Day? Highlight this field Transfer Transfer options Move cursor to this field Action Max-msg Move the cursor to this field Specify System ID Hang up Press Go to Another ID Add interview box for which subscriber enter last name Add an Interview BoxSection Program Worksheet Interview Boxes Add interview box for System Manager name? Y/N Add interview box for subscriber Name Press ESC to quit? Y/N Press Press Specify System ID Telephone System Information System Access NumbersCalls Answered Day Greeting Night Greeting Worksheet Opening Greeting Am / pm to Am / pm on Worksheet Operator HandlingWorksheet System Schedules Transferring Calls to the Operator Am / pm to Am / pm on M on Worksheet Default Subscriber Settings Worksheet Directory Assistance Worksheet System Security Call transfer type Await Answer for Worksheet Public Fax Box Extension # ID Range 3Start Worksheet Subscriber ListExtension # ID Range 1Start Extension # ID Range 2Start Host Subscriber Guest Name Guest Personal ID Urgent? Worksheet Guests Worksheet Message Groups Am / pm to Am / pm on Mon Call TransferAfter Greeting Message Notification & Delivery Question Max Response Worksheet Public Interview Box Worksheet Menus & Interviews Map Worksheet Menus & Interviews List Worksheet Transaction Boxes Question Max. Response Worksheet