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NEC 750176-1 manual Transaction Boxes, Day Night

Models: 750176-1

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Issue 1	EliteMail VMS/EliteMail Limited

Table 2-16 Sample Worksheet 16 – Transaction Boxes

Worksheet

16

Transaction Boxes

Page 1 of 1

Transaction boxes are the building blocks of special applications. They can be used to provide audiotext, one-key menus, special message taking, and special call routing. For each transaction box in your application, fill out a copy of this worksheet.

System ID

201

Name Network Support

OwnerJonathanWinter

Call Transfer

Transfer the calls reaching this box to an extension?
Day hours		Yes, to extension		125	No
Night hours		Yes, to extension _____			No
Call transfer type	Await Answer for 4		rings	Release Wait for Ringback for ___ rings
		(3 rings or more)			(3 rings or more)
Transfer options Announce		Confirm	Introduce		Message Screen Screen None
(Use only with Await Answer call transfer)

Use call holding? Yes Vox No

(Do not use with Release call transfer)

Greeting

Day Greeting	I’m sorry, all of our technicians are answering other calls. Please hold and I’ll connect you to an
	operator.
Night Greeting You’ve reached our network support desk after hours.							You may leave a message for our technicians.
	Be sure to include your telephone number.
Use one-key dialing during greeting? Yes				No

1= ________		2 =	________	3 =	________		4 = _________	5 =	_________

6 = ________		7 =	________	8 =	________		9 = _________	0 =	_________

Action After Greeting

Day	Night	(check one box for Day hours and one box for Night hours)
		Say “Goodbye” then hang up
		Transfer the caller to the operator
		Restart the call at the opening greeting
		Route the call to another subscriber or transaction box (Use Go-to-ID )
		Interview the caller (Use Go-to-ID$PM)
		Take a message

If taking message:
Maximum Message Length	180	seconds	Allow caller to edit message? Yes No
Mark the messages urgent?	Yes	No	Ask
Action after message? Say Goodbye

Transaction Directory

2 - 64

Fill in the Worksheets

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NEC 750176-1 manual Transaction Boxes, Day Night

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section This Manual Section General InformationEliteMail VMS/EliteMail Limited Technician Guide Stock NumberTable of Contents Table of Contents Issue 1EliteMail VMS/EliteMail LimitedList of Figures Job Specifications Manual IiiTable of Contents List of Tables Section General What should the voice mail system say when it answers?Section What YOU Should Know Which trunks does the voice mail system answer?Does the organization use a fax machine? Section Quick Install MethodWith EliteMail VMS/EliteMail Limited IssueSection EliteMail Limited Banner Screen FMS -U10 ETU Available Recording Space WarningCalls Answered System Access Numbers Station Pilot Number Telephone System InformationStation Number for each voice mail system port Keypad MapKeypad Map WorksheetAction After Greeting GreetingDay Greeting / Night Greeting Use one-key dialing during greeting?If Take a Message is Used Page Opening Greeting What is the operator extension number? When is an operator available to handle calls?Transferring Calls to the Operator Call transfer type to use for the operator extensionTransfer Calls to the Operator Operator HandlingNight Ignore holidays? Daytime ScheduleHolidays Automatically adjust system for Daylight Savings Time?Schedule #4 Am / pm to System SchedulesPersonal ID for Subscribers Personal ID and Access CodesSection Worksheet Default Subscriber Settings Access Codes Auto Live Monitor Menu Mode ExclusivelyCan Edit Hold Message LengthTransfer calls to subscribers? Call TransferCall transfer type Activate message waiting lamps for new messages? Message NotificationMessage Delivery Each, Batch, or Urgent Delivery Should the system call the subscriber extension?Wait minutes after a new message arrives Personal ID & Access Codes Default Subscriber SettingsCall Transfer Message NotificationHow many times should caller be allowed to misdial? When should the system ask subscribers to deleteShould caller be routed to another System ID for help after Misdialing repeatedly?System Security Section Worksheet Directory Assistance Directory AssistanceCallers determine a subscriber extension Numeric directory assistanceSystem IDs for Directory Assistance Section Worksheet Public FAX BOX Directory AssistanceFax ID Transfer calls to the Public Fax Box? Voice NameAlternate Action Use call holding?Announce Options Announce Options Public Fax BoxCall transfer type Await Answer Extension # ID Range 1, 2 Ways to Enroll SubscribersExtension / Last Name / First & Middle Names UnlistedSubscriber List Guest Name Host SubscriberGuest Personal ID Urgent?Worksheet GuestsCan anyone but the owner send a message to the group? ConsiderationsDoes the system keypad map have letters or numbers only? Group Name or Number Spelled Names or Numbered NamesGroup Owner Deliver message only to the first person to hear it?Group Members Can others send a message to this group?Select message groups by name or by number? Message GroupsPersonal data EliteMail VMS/EliteMail Limited IssueSection Worksheet Special Subscriber Settings Transfer calls to subscriber? Transfer options Turn screening options on?Introduce Issue EliteMail VMS/EliteMail Limited Confirm CAction After Greeting Page Message Notification and Delivery Select one of the following delivery methods Message Notification & Delivery Special Subscriber SettingsAfter Greeting Section Worksheet Public Interview BOX QuestionsThis System ID Questions, you might want to say Thank you for your orderAction after last question Should Outside Callers Mark Messages Urgent?Action after last question Public Interview BoxTechnician Guide Section Worksheets Menus Interviews MAPTransaction boxes and interview boxes Callers to other System IDs, and if it uses one-key dialingMenus & Interviews Map FloppySoft Menus and Interviews Map Example Directory of DepartmentsMenus & Interviews List FloppySoft Technical Support Menu Boxes Section Worksheet Menus Interviews ListAccounting Product Information Page Sales Representative Name System IDOwner Enter the transaction box System IDTransfer the calls reaching this box to an extension? Greeting Action After Greeting If Take a Message is Used Day Night Transaction BoxesQuestion Box NameAction after last question Question Max. Response Seconds Interview BoxesSection Before YOU Fill Use the Completed WorksheetsSign In to the System Site name Move cursor to this field Section Program Worksheet 1 Site InformationContact Move cursor to this field Fill in the ScreensCalls Answered No Trunks Press Job Specifications ManualTotal trunks / stations Worksheet Choice EnterNumbers Press To display the next match NEC Telephone System InformationSection Program Worksheet 2 Keypad MapOn the worksheet, if you chose All PortsEstablish a local connection Transfer Call to OperatorInterview the caller Application ScreenHang Up Section Program Worksheet Operator HandlingSystem ID Select this field Set up System OperatorPress Move the cursor to this field RingsSystem Schedules Section ProgramThen ReferNight Mode Holidays Defaults for each new subscriber Personal ID Section Program Worksheet Default Subscriber SetupAdd or remove codes at the Access Code Options window Screening? Issue EliteMail VMS/EliteMail Limited Call transfer typeWorksheet Enter Choice After min Batch Each Urgent Section Program Worksheet System Security8123,8456,8789 8123,8456,8678Automatic8J7#KLJM?MDirectoryIN*+BAssistanceB4#J22A15?IN## Section Program Worksheet Directory AssistanceDepartment Transaction Box Numeric Directory AssistanceAuto xfer? Highlight the field Enter N, and press To set the field to NoPress any key to stop recording Highlight the Greeting Day field PressDisplay the Departments Box Move the cursor to the System ID fieldProgram Worksheet Public FAX BOX Default System ID is $FAXBOX Voice NameRings Worksheet Choice Voice Press Section Program Worksheet Subscriber List Add MenuConstant prefix Enter Range of Extension # IDs Start StopConstant suffix System displays the selected range and asks to confirmPress .to display the Add Menu Name field, if you5Record Names Section Program Worksheet Guests Add GuestsFollow these steps for each guest Enter the guest Personal ID, and press Fill in the ScreensPress Schedules for the guest, if desired Repeat this process to add more delivery numbersSection Program Worksheet Message Groups ID for Num GroupsAdd a new message group Adding Message Groups at the ConsoleUntil you refer to System shows the first matching name Section Program Worksheet Special Subscriber SettingsAdd members to the message group Personal Directory pages for those subscribersName, IDs, Hold/Archive Time Add or Remove Access CodesEliteMail VMS/EliteMail Limited Enter a code in the field, and pressPop-up window JJ2If calls should be PressView Expanded Transfer Options for a subscriber Set up call holding. In this field, enterExpanded Transfer Options Worksheet Choice Action Send Msg Urgent? Move the cursor to this field Edits OK? Move the cursor to this fieldTransfer to Operator Press Say-bye Use X for the subscriber extension number. Activate Lamps? Message delivery telephone numbersEnter the time between retries, and press Use this information on the Public Interview Box Record Interview Box QuestionsWorksheet Public Interview BOX From those worksheets Section Program Worksheets Menus InterviewsBoxes, voice detect boxes, and interview boxes Program Worksheet Transaction Boxes Add a Transaction BoxSelect Transaction box. You are prompted with Add transaction box for System Manager name? Y/NDay? Highlight this field TransferTransfer options Move cursor to this field Action Max-msg Move the cursor to this field Specify System IDHang up Press Go to Another ID Section Program Worksheet Interview Boxes Add an Interview BoxAdd interview box for System Manager name? Y/N Add interview box for which subscriber enter last nameAdd interview box for subscriber Name Press ESC to quit? Y/N Press Press Specify System ID Telephone System Information System Access NumbersCalls Answered Day Greeting Night Greeting Worksheet Opening GreetingWorksheet System Schedules Worksheet Operator HandlingTransferring Calls to the Operator Am / pm to Am / pm onAm / pm to Am / pm on M on Worksheet Default Subscriber SettingsWorksheet Directory Assistance Worksheet System SecurityCall transfer type Await Answer for Worksheet Public Fax BoxExtension # ID Range 1Start Worksheet Subscriber ListExtension # ID Range 2Start Extension # ID Range 3StartHost Subscriber Guest Name Guest Personal ID Urgent? Worksheet GuestsWorksheet Message Groups After Greeting Call TransferMessage Notification & Delivery Am / pm to Am / pm on MonQuestion Max Response Worksheet Public Interview BoxWorksheet Menus & Interviews Map Worksheet Menus & Interviews List Worksheet Transaction Boxes Question Max. Response Worksheet