Transaction Boxes, Day Night | NEC 750176-1 specification

Issue 1	EliteMail VMS/EliteMail Limited

Table 2-16 Sample Worksheet 16 – Transaction Boxes

Worksheet

16

Transaction Boxes

Page 1 of 1

Transaction boxes are the building blocks of special applications. They can be used to provide audiotext, one-key menus, special message taking, and special call routing. For each transaction box in your application, fill out a copy of this worksheet.

System ID

201

Name Network Support

OwnerJonathanWinter

Call Transfer

Transfer the calls reaching this box to an extension?
Day hours		Yes, to extension		125	No
Night hours		Yes, to extension _____			No
Call transfer type	Await Answer for 4		rings	Release Wait for Ringback for ___ rings
		(3 rings or more)			(3 rings or more)
Transfer options Announce		Confirm	Introduce		Message Screen Screen None
(Use only with Await Answer call transfer)

Use call holding? Yes Vox No

(Do not use with Release call transfer)

Greeting

Day Greeting	I’m sorry, all of our technicians are answering other calls. Please hold and I’ll connect you to an
	operator.
Night Greeting You’ve reached our network support desk after hours.							You may leave a message for our technicians.
	Be sure to include your telephone number.
Use one-key dialing during greeting? Yes				No

1= ________		2 =	________	3 =	________		4 = _________	5 =	_________

6 = ________		7 =	________	8 =	________		9 = _________	0 =	_________

Action After Greeting

Day	Night	(check one box for Day hours and one box for Night hours)
		Say “Goodbye” then hang up
		Transfer the caller to the operator
		Restart the call at the opening greeting
		Route the call to another subscriber or transaction box (Use Go-to-ID )
		Interview the caller (Use Go-to-ID$PM)
		Take a message

If taking message:
Maximum Message Length	180	seconds	Allow caller to edit message? Yes No
Mark the messages urgent?	Yes	No	Ask
Action after message? Say Goodbye

Transaction Directory

2 - 64

Fill in the Worksheets

Image 77

NEC 750176-1 manual Transaction Boxes, Day Night

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Section This Manual Section General InformationEliteMail VMS/EliteMail Limited Technician Guide Stock Number Table of Contents Table of Contents Issue 1EliteMail VMS/EliteMail Limited List of Figures Job Specifications Manual Iii Table of Contents List of Tables Section General What should the voice mail system say when it answers?Section What YOU Should Know Which trunks does the voice mail system answer? Does the organization use a fax machine? Section Quick Install Method With EliteMail VMS/EliteMail Limited IssueSection EliteMail Limited Banner Screen FMS -U10 ETU Available Recording Space Warning Calls Answered System Access Numbers Station Pilot Number Telephone System InformationStation Number for each voice mail system port Keypad Map Keypad Map Worksheet Action After Greeting GreetingDay Greeting / Night Greeting Use one-key dialing during greeting? If Take a Message is Used Page Opening Greeting What is the operator extension number? When is an operator available to handle calls?Transferring Calls to the Operator Call transfer type to use for the operator extension Transfer Calls to the Operator Operator HandlingNight Ignore holidays? Daytime Schedule Holidays Automatically adjust system for Daylight Savings Time?Schedule #4 Am / pm to System Schedules Personal ID for Subscribers Personal ID and Access CodesSection Worksheet Default Subscriber Settings Access Codes Auto Live Monitor Menu Mode ExclusivelyCan Edit Hold Message Length Transfer calls to subscribers? Call Transfer Call transfer type Activate message waiting lamps for new messages? Message NotificationMessage Delivery Each, Batch, or Urgent Delivery Should the system call the subscriber extension?Wait minutes after a new message arrives Personal ID & Access Codes Default Subscriber SettingsCall Transfer Message Notification How many times should caller be allowed to misdial? When should the system ask subscribers to deleteShould caller be routed to another System ID for help after Misdialing repeatedly? System Security Section Worksheet Directory Assistance Directory AssistanceCallers determine a subscriber extension Numeric directory assistance System IDs for Directory Assistance Section Worksheet Public FAX BOX Directory AssistanceFax ID Transfer calls to the Public Fax Box? Voice Name Alternate Action Use call holding? Announce Options Announce Options Public Fax BoxCall transfer type Await Answer Extension # ID Range 1, 2 Ways to Enroll SubscribersExtension / Last Name / First & Middle Names Unlisted Subscriber List Guest Name Host SubscriberGuest Personal ID Urgent? Worksheet Guests Can anyone but the owner send a message to the group? ConsiderationsDoes the system keypad map have letters or numbers only? Group Name or Number Spelled Names or Numbered NamesGroup Owner Deliver message only to the first person to hear it? Group Members Can others send a message to this group? Select message groups by name or by number? Message Groups Personal data EliteMail VMS/EliteMail Limited IssueSection Worksheet Special Subscriber Settings Transfer calls to subscriber? Transfer options Turn screening options on? Introduce Issue EliteMail VMS/EliteMail Limited Confirm CAction After Greeting Page Message Notification and Delivery Select one of the following delivery methods Message Notification & Delivery Special Subscriber SettingsAfter Greeting Section Worksheet Public Interview BOX QuestionsThis System ID Questions, you might want to say Thank you for your order Action after last question Should Outside Callers Mark Messages Urgent? Action after last question Public Interview Box Technician Guide Section Worksheets Menus Interviews MAPTransaction boxes and interview boxes Callers to other System IDs, and if it uses one-key dialing Menus & Interviews Map FloppySoft Menus and Interviews Map Example Directory of Departments Menus & Interviews List FloppySoft Technical Support Menu Boxes Section Worksheet Menus Interviews List Accounting Product Information Page Sales Representative Name System IDOwner Enter the transaction box System ID Transfer the calls reaching this box to an extension? Greeting Action After Greeting If Take a Message is Used Day Night Transaction Boxes Question Box Name Action after last question Question Max. Response Seconds Interview Boxes Section Before YOU Fill Use the Completed WorksheetsSign In to the System Site name Move cursor to this field Section Program Worksheet 1 Site InformationContact Move cursor to this field Fill in the Screens Calls Answered No Trunks Press Job Specifications ManualTotal trunks / stations Worksheet Choice Enter Numbers Press To display the next match NEC Telephone System Information Section Program Worksheet 2 Keypad Map On the worksheet, if you chose All PortsEstablish a local connection Transfer Call to Operator Interview the caller Application ScreenHang Up Section Program Worksheet Operator Handling System ID Select this field Set up System OperatorPress Move the cursor to this field Rings System Schedules Section ProgramThen Refer Night Mode Holidays Defaults for each new subscriber Personal ID Section Program Worksheet Default Subscriber Setup Add or remove codes at the Access Code Options window Screening? Issue EliteMail VMS/EliteMail Limited Call transfer type Worksheet Enter Choice After min Batch Each Urgent Section Program Worksheet System Security 8123,8456,8789 8123,8456,8678 Automatic8J7#KLJM?MDirectoryIN*+BAssistanceB4#J22A15?IN## Section Program Worksheet Directory Assistance Department Transaction Box Numeric Directory AssistanceAuto xfer? Highlight the field Enter N, and press To set the field to No Press any key to stop recording Highlight the Greeting Day field PressDisplay the Departments Box Move the cursor to the System ID field Program Worksheet Public FAX BOX Default System ID is $FAXBOX Voice Name Rings Worksheet Choice Voice Press Section Program Worksheet Subscriber List Add Menu Constant prefix Enter Range of Extension # IDs Start StopConstant suffix System displays the selected range and asks to confirm Press .to display the Add Menu Name field, if you5 Record Names Section Program Worksheet Guests Add GuestsFollow these steps for each guest Enter the guest Personal ID, and press Fill in the Screens Press Schedules for the guest, if desired Repeat this process to add more delivery numbersSection Program Worksheet Message Groups ID for Num Groups Add a new message group Adding Message Groups at the ConsoleUntil you refer to System shows the first matching name Section Program Worksheet Special Subscriber SettingsAdd members to the message group Personal Directory pages for those subscribers Name, IDs, Hold/Archive Time Add or Remove Access CodesEliteMail VMS/EliteMail Limited Enter a code in the field, and press Pop-up window JJ2 If calls should be Press View Expanded Transfer Options for a subscriber Set up call holding. In this field, enterExpanded Transfer Options Worksheet Choice Action Send Msg Urgent? Move the cursor to this field Edits OK? Move the cursor to this field Transfer to Operator Press Say-bye Use X for the subscriber extension number. Activate Lamps? Message delivery telephone numbers Enter the time between retries, and press Use this information on the Public Interview Box Record Interview Box QuestionsWorksheet Public Interview BOX From those worksheets Section Program Worksheets Menus InterviewsBoxes, voice detect boxes, and interview boxes Program Worksheet Transaction Boxes Add a Transaction BoxSelect Transaction box. You are prompted with Add transaction box for System Manager name? Y/N Day? Highlight this field Transfer Transfer options Move cursor to this field Action Max-msg Move the cursor to this field Specify System ID Hang up Press Go to Another ID Section Program Worksheet Interview Boxes Add an Interview BoxAdd interview box for System Manager name? Y/N Add interview box for which subscriber enter last name Add interview box for subscriber Name Press ESC to quit? Y/N Press Press Specify System ID Telephone System Information System Access NumbersCalls Answered Day Greeting Night Greeting Worksheet Opening Greeting Worksheet System Schedules Worksheet Operator HandlingTransferring Calls to the Operator Am / pm to Am / pm on Am / pm to Am / pm on M on Worksheet Default Subscriber Settings Worksheet Directory Assistance Worksheet System Security Call transfer type Await Answer for Worksheet Public Fax Box Extension # ID Range 1Start Worksheet Subscriber ListExtension # ID Range 2Start Extension # ID Range 3Start Host Subscriber Guest Name Guest Personal ID Urgent? Worksheet Guests Worksheet Message Groups After Greeting Call TransferMessage Notification & Delivery Am / pm to Am / pm on Mon Question Max Response Worksheet Public Interview Box Worksheet Menus & Interviews Map Worksheet Menus & Interviews List Worksheet Transaction Boxes Question Max. Response Worksheet