Action After Greeting | NEC 750176-1 manual

Issue 1	EliteMail VMS/EliteMail Limited

Use one-key dialing during greeting?

If this transaction box uses one-key dialing, enter the System IDs.

The one-key dialing menu lets you set up single digits to indicate full System IDs for other transaction boxes, interview boxes, or extension numbers. Enter an existing System ID for each single digit the caller may press. As you record the greeting, include pauses in your recording so the caller has time to make a selection.

One-key dialing lets the caller press a single digit during or after the greeting; the system translates that single digit to the corresponding System ID, and routes the call accordingly.

Action After Greeting

Select the action, for Day and Night Mode, the system should take if the caller doesn’t press touchtones during the greeting.

If greeting is not recorded, the voice mail system takes this action immediately.

You may specify a different action to be taken during Day Mode than during Night Mode. The possible actions are described below.

Take a message

Take a message from the caller. This is the most commonly used option.

Transfer to operator

Transfer the caller to the operator.

Say Good-bye

The system says “If you need further assistance, press the pound key now. Thank you and good-bye” and hangs up.

Hang up

The system hangs up, without saying good-bye.

Go to another ID

The system routes the caller to the System ID you enter. Restart the call

Except in special applications, the call returns to the opening greeting that answered the call.

2 - 62

Fill in the Worksheets

Image 75

NEC 750176-1 manual Action After Greeting

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX Stock Number Section General InformationSection This Manual EliteMail VMS/EliteMail Limited Technician Guide Table of Contents Table of Contents Issue 1EliteMail VMS/EliteMail Limited List of Figures Job Specifications Manual Iii Table of Contents List of Tables Which trunks does the voice mail system answer? What should the voice mail system say when it answers?Section General Section What YOU Should Know Does the organization use a fax machine? Section Quick Install Method EliteMail VMS/EliteMail Limited Issue SectionWith EliteMail Limited Banner Screen FMS -U10 ETU Available Recording Space Warning Calls Answered System Access Numbers Keypad Map Telephone System InformationStation Pilot Number Station Number for each voice mail system port Keypad Map Worksheet Use one-key dialing during greeting? GreetingAction After Greeting Day Greeting / Night Greeting If Take a Message is Used Page Opening Greeting Call transfer type to use for the operator extension When is an operator available to handle calls?What is the operator extension number? Transferring Calls to the Operator Operator Handling NightTransfer Calls to the Operator Ignore holidays? Daytime Schedule Automatically adjust system for Daylight Savings Time? Schedule #4Holidays Am / pm to System Schedules Personal ID and Access Codes Section Worksheet Default Subscriber SettingsPersonal ID for Subscribers Access Codes Message Length Menu Mode ExclusivelyAuto Live Monitor Can Edit Hold Transfer calls to subscribers? Call Transfer Call transfer type Message Notification Message DeliveryActivate message waiting lamps for new messages? Should the system call the subscriber extension? Wait minutes after a new message arrivesEach, Batch, or Urgent Delivery Message Notification Default Subscriber SettingsPersonal ID & Access Codes Call Transfer Misdialing repeatedly? When should the system ask subscribers to deleteHow many times should caller be allowed to misdial? Should caller be routed to another System ID for help after System Security Numeric directory assistance Directory AssistanceSection Worksheet Directory Assistance Callers determine a subscriber extension System IDs for Directory Assistance Directory Assistance Fax IDSection Worksheet Public FAX BOX Transfer calls to the Public Fax Box? Voice Name Alternate Action Use call holding? Announce Options Public Fax Box Call transfer type Await AnswerAnnounce Options Unlisted Ways to Enroll SubscribersExtension # ID Range 1, 2 Extension / Last Name / First & Middle Names Subscriber List Urgent? Host SubscriberGuest Name Guest Personal ID Worksheet Guests Considerations Does the system keypad map have letters or numbers only?Can anyone but the owner send a message to the group? Deliver message only to the first person to hear it? Spelled Names or Numbered NamesGroup Name or Number Group Owner Group Members Can others send a message to this group? Select message groups by name or by number? Message Groups EliteMail VMS/EliteMail Limited Issue Section Worksheet Special Subscriber SettingsPersonal data Transfer calls to subscriber? Transfer options Turn screening options on? Issue EliteMail VMS/EliteMail Limited Confirm C Action After GreetingIntroduce Page Message Notification and Delivery Select one of the following delivery methods Special Subscriber Settings After GreetingMessage Notification & Delivery Questions, you might want to say Thank you for your order QuestionsSection Worksheet Public Interview BOX This System ID Action after last question Should Outside Callers Mark Messages Urgent? Action after last question Public Interview Box Callers to other System IDs, and if it uses one-key dialing Section Worksheets Menus Interviews MAPTechnician Guide Transaction boxes and interview boxes Menus & Interviews Map FloppySoft Menus and Interviews Map Example Directory of Departments Menus & Interviews List FloppySoft Technical Support Menu Boxes Section Worksheet Menus Interviews List Accounting Product Information Page Sales Representative Enter the transaction box System ID System IDName Owner Transfer the calls reaching this box to an extension? Greeting Action After Greeting If Take a Message is Used Day Night Transaction Boxes Question Box Name Action after last question Question Max. Response Seconds Interview Boxes Use the Completed Worksheets Sign In to the SystemSection Before YOU Fill Fill in the Screens Section Program Worksheet 1 Site InformationSite name Move cursor to this field Contact Move cursor to this field Worksheet Choice Enter No Trunks Press Job Specifications ManualCalls Answered Total trunks / stations Numbers Press To display the next match NEC Telephone System Information Section Program Worksheet 2 Keypad Map Transfer Call to Operator All PortsOn the worksheet, if you chose Establish a local connection Section Program Worksheet Operator Handling Application ScreenInterview the caller Hang Up Rings Set up System OperatorSystem ID Select this field Press Move the cursor to this field Refer Section ProgramSystem Schedules Then Night Mode Holidays Defaults for each new subscriber Personal ID Section Program Worksheet Default Subscriber Setup Add or remove codes at the Access Code Options window Screening? Issue EliteMail VMS/EliteMail Limited Call transfer type Worksheet Enter Choice After min Batch Each Urgent Section Program Worksheet System Security 8123,8456,8789 8123,8456,8678 Automatic8J7#KLJM?MDirectoryIN*+BAssistanceB4#J22A15?IN## Section Program Worksheet Directory Assistance Enter N, and press To set the field to No Numeric Directory AssistanceDepartment Transaction Box Auto xfer? Highlight the field Move the cursor to the System ID field Highlight the Greeting Day field PressPress any key to stop recording Display the Departments Box Program Worksheet Public FAX BOX Default System ID is $FAXBOX Voice Name Rings Worksheet Choice Voice Press Section Program Worksheet Subscriber List Add Menu System displays the selected range and asks to confirm Enter Range of Extension # IDs Start StopConstant prefix Constant suffix Press .to display the Add Menu Name field, if you5 Record Names Enter the guest Personal ID, and press Fill in the Screens Add GuestsSection Program Worksheet Guests Follow these steps for each guest Press ID for Num Groups Repeat this process to add more delivery numbersSchedules for the guest, if desired Section Program Worksheet Message Groups Adding Message Groups at the Console Until you refer toAdd a new message group Personal Directory pages for those subscribers Section Program Worksheet Special Subscriber SettingsSystem shows the first matching name Add members to the message group Enter a code in the field, and press Add or Remove Access CodesName, IDs, Hold/Archive Time EliteMail VMS/EliteMail Limited Pop-up window JJ2 If calls should be Press Set up call holding. In this field, enter Expanded Transfer OptionsView Expanded Transfer Options for a subscriber Worksheet Choice Action Send Msg Urgent? Move the cursor to this field Edits OK? Move the cursor to this field Transfer to Operator Press Say-bye Use X for the subscriber extension number. Activate Lamps? Message delivery telephone numbers Enter the time between retries, and press Record Interview Box Questions Worksheet Public Interview BOXUse this information on the Public Interview Box Section Program Worksheets Menus Interviews Boxes, voice detect boxes, and interview boxesFrom those worksheets Add transaction box for System Manager name? Y/N Add a Transaction BoxProgram Worksheet Transaction Boxes Select Transaction box. You are prompted with Day? Highlight this field Transfer Transfer options Move cursor to this field Action Max-msg Move the cursor to this field Specify System ID Hang up Press Go to Another ID Add interview box for which subscriber enter last name Add an Interview BoxSection Program Worksheet Interview Boxes Add interview box for System Manager name? Y/N Add interview box for subscriber Name Press ESC to quit? Y/N Press Press Specify System ID System Access Numbers Calls AnsweredTelephone System Information Day Greeting Night Greeting Worksheet Opening Greeting Am / pm to Am / pm on Worksheet Operator HandlingWorksheet System Schedules Transferring Calls to the Operator Am / pm to Am / pm on M on Worksheet Default Subscriber Settings Worksheet Directory Assistance Worksheet System Security Call transfer type Await Answer for Worksheet Public Fax Box Extension # ID Range 3Start Worksheet Subscriber ListExtension # ID Range 1Start Extension # ID Range 2Start Host Subscriber Guest Name Guest Personal ID Urgent? Worksheet Guests Worksheet Message Groups Am / pm to Am / pm on Mon Call TransferAfter Greeting Message Notification & Delivery Question Max Response Worksheet Public Interview Box Worksheet Menus & Interviews Map Worksheet Menus & Interviews List Worksheet Transaction Boxes Question Max. Response Worksheet