Issue 1

EliteMail VMS/EliteMail Limited

 

 

 

 

Use one-key dialing during greeting?

If this transaction box uses one-key dialing, enter the System IDs.

The one-key dialing menu lets you set up single digits to indicate full System IDs for other transaction boxes, interview boxes, or extension numbers. Enter an existing System ID for each single digit the caller may press. As you record the greeting, include pauses in your recording so the caller has time to make a selection.

One-key dialing lets the caller press a single digit during or after the greeting; the system translates that single digit to the corresponding System ID, and routes the call accordingly.

Action After Greeting

Select the action, for Day and Night Mode, the system should take if the caller doesn’t press touchtones during the greeting.

If greeting is not recorded, the voice mail system takes this action immediately.

You may specify a different action to be taken during Day Mode than during Night Mode. The possible actions are described below.

Take a message

Take a message from the caller. This is the most commonly used option.

Transfer to operator

Transfer the caller to the operator.

Say Good-bye

The system says “If you need further assistance, press the pound key now. Thank you and good-bye” and hangs up.

Hang up

The system hangs up, without saying good-bye.

Go to another ID

￿The system routes the caller to the System ID you enter. Restart the call

Except in special applications, the call returns to the opening greeting that answered the call.

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Fill in the Worksheets

Page 75
Image 75
NEC 750176-1 manual Action After Greeting