Page
NEC America, Inc Walnut Hill Lane Irving, TX
EliteMail VMS/EliteMail Limited Technician Guide
Section General Information
Section This Manual
Stock Number
Table of Contents
Issue 1EliteMail VMS/EliteMail Limited
Table of Contents
Job Specifications Manual Iii
List of Figures
Table of Contents
List of Tables
Section What YOU Should Know
What should the voice mail system say when it answers?
Section General
Which trunks does the voice mail system answer?
Section Quick Install Method
Does the organization use a fax machine?
EliteMail VMS/EliteMail Limited Issue
Section
With
EliteMail Limited Banner Screen
Available Recording Space Warning
FMS -U10 ETU
Calls Answered
System Access Numbers
Station Number for each voice mail system port
Telephone System Information
Station Pilot Number
Keypad Map
Worksheet
Keypad Map
Day Greeting / Night Greeting
Greeting
Action After Greeting
Use one-key dialing during greeting?
If Take a Message is Used
Page
Opening Greeting
Transferring Calls to the Operator
When is an operator available to handle calls?
What is the operator extension number?
Call transfer type to use for the operator extension
Operator Handling
Night
Transfer Calls to the Operator
Daytime Schedule
Ignore holidays?
Automatically adjust system for Daylight Savings Time?
Schedule #4
Holidays
System Schedules
Am / pm to
Personal ID and Access Codes
Section Worksheet Default Subscriber Settings
Personal ID for Subscribers
Access Codes
Can Edit Hold
Menu Mode Exclusively
Auto Live Monitor
Message Length
Call Transfer
Transfer calls to subscribers?
Call transfer type
Message Notification
Message Delivery
Activate message waiting lamps for new messages?
Should the system call the subscriber extension?
Wait minutes after a new message arrives
Each, Batch, or Urgent Delivery
Call Transfer
Default Subscriber Settings
Personal ID & Access Codes
Message Notification
Should caller be routed to another System ID for help after
When should the system ask subscribers to delete
How many times should caller be allowed to misdial?
Misdialing repeatedly?
System Security
Callers determine a subscriber extension
Directory Assistance
Section Worksheet Directory Assistance
Numeric directory assistance
System IDs for Directory Assistance
Directory Assistance
Fax ID
Section Worksheet Public FAX BOX
Voice Name
Transfer calls to the Public Fax Box?
Use call holding?
Alternate Action
Announce Options
Public Fax Box
Call transfer type Await Answer
Announce Options
Extension / Last Name / First & Middle Names
Ways to Enroll Subscribers
Extension # ID Range 1, 2
Unlisted
Subscriber List
Guest Personal ID
Host Subscriber
Guest Name
Urgent?
Guests
Worksheet
Considerations
Does the system keypad map have letters or numbers only?
Can anyone but the owner send a message to the group?
Group Owner
Spelled Names or Numbered Names
Group Name or Number
Deliver message only to the first person to hear it?
Can others send a message to this group?
Group Members
Message Groups
Select message groups by name or by number?
EliteMail VMS/EliteMail Limited Issue
Section Worksheet Special Subscriber Settings
Personal data
Transfer calls to subscriber?
Turn screening options on?
Transfer options
Issue EliteMail VMS/EliteMail Limited Confirm C
Action After Greeting
Introduce
Page
Message Notification and Delivery
Select one of the following delivery methods
Special Subscriber Settings
After Greeting
Message Notification & Delivery
This System ID
Questions
Section Worksheet Public Interview BOX
Questions, you might want to say Thank you for your order
Should Outside Callers Mark Messages Urgent?
Action after last question
Public Interview Box
Action after last question
Transaction boxes and interview boxes
Section Worksheets Menus Interviews MAP
Technician Guide
Callers to other System IDs, and if it uses one-key dialing
Menus & Interviews Map
Example Directory of Departments
FloppySoft Menus and Interviews Map
Menus & Interviews List
Section Worksheet Menus Interviews List
FloppySoft Technical Support Menu Boxes
Accounting
Product Information
Page
Sales Representative
Owner
System ID
Name
Enter the transaction box System ID
Transfer the calls reaching this box to an extension?
Greeting
Action After Greeting
If Take a Message is Used
Transaction Boxes
Day Night
Box Name
Question
Action after last question
Interview Boxes
Question Max. Response Seconds
Use the Completed Worksheets
Sign In to the System
Section Before YOU Fill
Contact Move cursor to this field
Section Program Worksheet 1 Site Information
Site name Move cursor to this field
Fill in the Screens
Total trunks / stations
No Trunks Press Job Specifications Manual
Calls Answered
Worksheet Choice Enter
Numbers
NEC Telephone System Information
Press To display the next match
Keypad Map
Section Program Worksheet 2
Establish a local connection
All Ports
On the worksheet, if you chose
Transfer Call to Operator
Hang Up
Application Screen
Interview the caller
Section Program Worksheet Operator Handling
Press Move the cursor to this field
Set up System Operator
System ID Select this field
Rings
Then
Section Program
System Schedules
Refer
Night Mode Holidays
Section Program Worksheet Default Subscriber Setup
Defaults for each new subscriber Personal ID
Add or remove codes at the Access Code Options window
Issue EliteMail VMS/EliteMail Limited Call transfer type
Screening?
Worksheet Enter Choice
After min
Section Program Worksheet System Security
Batch Each Urgent
8123,8456,8678
8123,8456,8789
Section Program Worksheet Directory Assistance
Automatic8J7#KLJM?MDirectoryIN*+BAssistanceB4#J22A15?IN##
Auto xfer? Highlight the field
Numeric Directory Assistance
Department Transaction Box
Enter N, and press To set the field to No
Display the Departments Box
Highlight the Greeting Day field Press
Press any key to stop recording
Move the cursor to the System ID field
Default System ID is $FAXBOX Voice Name
Program Worksheet Public FAX BOX
Rings
Worksheet Choice
Voice Press
Add Menu
Section Program Worksheet Subscriber List
Constant suffix
Enter Range of Extension # IDs Start Stop
Constant prefix
System displays the selected range and asks to confirm
Name field, if you5
Press .to display the Add Menu
Record Names
Follow these steps for each guest
Add Guests
Section Program Worksheet Guests
Enter the guest Personal ID, and press Fill in the Screens
Press
Section Program Worksheet Message Groups
Repeat this process to add more delivery numbers
Schedules for the guest, if desired
ID for Num Groups
Adding Message Groups at the Console
Until you refer to
Add a new message group
Add members to the message group
Section Program Worksheet Special Subscriber Settings
System shows the first matching name
Personal Directory pages for those subscribers
EliteMail VMS/EliteMail Limited
Add or Remove Access Codes
Name, IDs, Hold/Archive Time
Enter a code in the field, and press
JJ2
Pop-up window
Press
If calls should be
Set up call holding. In this field, enter
Expanded Transfer Options
View Expanded Transfer Options for a subscriber
Worksheet Choice
Action
Edits OK? Move the cursor to this field
Send Msg Urgent? Move the cursor to this field
Transfer to Operator Press Say-bye
Message delivery telephone numbers
Use X for the subscriber extension number. Activate Lamps?
Enter the time between retries, and press
Record Interview Box Questions
Worksheet Public Interview BOX
Use this information on the Public Interview Box
Section Program Worksheets Menus Interviews
Boxes, voice detect boxes, and interview boxes
From those worksheets
Select Transaction box. You are prompted with
Add a Transaction Box
Program Worksheet Transaction Boxes
Add transaction box for System Manager name? Y/N
Transfer
Day? Highlight this field
Transfer options Move cursor to this field
Action
Specify System ID
Max-msg Move the cursor to this field
Hang up Press Go to Another ID
Add interview box for System Manager name? Y/N
Add an Interview Box
Section Program Worksheet Interview Boxes
Add interview box for which subscriber enter last name
Add interview box for subscriber Name Press ESC to quit? Y/N
Press Press Specify System ID
System Access Numbers
Calls Answered
Telephone System Information
Worksheet Opening Greeting
Day Greeting Night Greeting
Transferring Calls to the Operator
Worksheet Operator Handling
Worksheet System Schedules
Am / pm to Am / pm on
Worksheet Default Subscriber Settings
Am / pm to Am / pm on M on
Worksheet System Security
Worksheet Directory Assistance
Worksheet Public Fax Box
Call transfer type Await Answer for
Extension # ID Range 2Start
Worksheet Subscriber List
Extension # ID Range 1Start
Extension # ID Range 3Start
Worksheet Guests
Host Subscriber Guest Name Guest Personal ID Urgent?
Worksheet Message Groups
Message Notification & Delivery
Call Transfer
After Greeting
Am / pm to Am / pm on Mon
Worksheet Public Interview Box
Question Max Response
Worksheet Menus & Interviews Map
Worksheet Menus & Interviews List
Worksheet Transaction Boxes
Worksheet
Question Max. Response