Action After Greeting, Section Worksheet 2 | NEC 750176-1 specs

EliteMail VMS/EliteMail Limited	Issue 1

SECTION 2

WORKSHEET 2: THE

OPENING GREETING You should customize the opening greeting for your application. Ensure that the quality of the recording is good. Keep background noise to a minimum, and don’t overwhelm callers with a long list of options. Include the name of your organization, and be sure to thank people for calling.

This worksheet helps you plan your opening greeting. You can set up different opening greeting prompts for the system Day Mode and Night Mode.

Greeting

Day Greeting / Night Greeting

Enter the text of the day and night greetings for the transaction box.

The caller hears either the day or night greeting when call transfer is turned off, or the extension is busy or does not answer.

Use one-key dialing during greeting?

If this transaction box uses one-key dialing, enter the System IDs.

The one-key dialing menu lets you set up single digits to represent full System IDs for other transaction boxes, interview boxes, or extension numbers. Enter an existing System ID for each single digit the caller may press. As you record the greeting, include pauses in your recording so the caller has time to make a selection.

One-key dialing lets the caller press a single digit during or after the greeting; the system translates that single digit to the corresponding System ID, and routes the call accordingly.

Action After Greeting

Select the action, for Day and Night Mode, the system should take if the caller doesn’t press touchtones during the greeting.

If greeting is not recorded, the voice mail system takes this action immediately.

You may specify a different action to be taken during Day Mode than during Night Mode. The possible actions are described below.

Take a message

Take a message from the caller. This is the most commonly used option.

Job Specifications Manual

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NEC 750176-1 manual Action After Greeting, Day Greeting / Night Greeting, Use one-key dialing during greeting?

Contents

Page NEC America, Inc Walnut Hill Lane Irving, TX EliteMail VMS/EliteMail Limited Technician Guide Section General InformationSection This Manual Stock Number Table of Contents Issue 1EliteMail VMS/EliteMail Limited Table of Contents Job Specifications Manual Iii List of Figures Table of Contents List of Tables Section What YOU Should Know What should the voice mail system say when it answers?Section General Which trunks does the voice mail system answer? Section Quick Install Method Does the organization use a fax machine? EliteMail VMS/EliteMail Limited Issue SectionWith EliteMail Limited Banner Screen Available Recording Space Warning FMS -U10 ETU Calls Answered System Access Numbers Station Number for each voice mail system port Telephone System InformationStation Pilot Number Keypad Map Worksheet Keypad Map Day Greeting / Night Greeting GreetingAction After Greeting Use one-key dialing during greeting? If Take a Message is Used Page Opening Greeting Transferring Calls to the Operator When is an operator available to handle calls?What is the operator extension number? Call transfer type to use for the operator extension Operator Handling NightTransfer Calls to the Operator Daytime Schedule Ignore holidays? Automatically adjust system for Daylight Savings Time? Schedule #4Holidays System Schedules Am / pm to Personal ID and Access Codes Section Worksheet Default Subscriber SettingsPersonal ID for Subscribers Access Codes Can Edit Hold Menu Mode ExclusivelyAuto Live Monitor Message Length Call Transfer Transfer calls to subscribers? Call transfer type Message Notification Message DeliveryActivate message waiting lamps for new messages? Should the system call the subscriber extension? Wait minutes after a new message arrivesEach, Batch, or Urgent Delivery Call Transfer Default Subscriber SettingsPersonal ID & Access Codes Message Notification Should caller be routed to another System ID for help after When should the system ask subscribers to deleteHow many times should caller be allowed to misdial? Misdialing repeatedly? System Security Callers determine a subscriber extension Directory AssistanceSection Worksheet Directory Assistance Numeric directory assistance System IDs for Directory Assistance Directory Assistance Fax IDSection Worksheet Public FAX BOX Voice Name Transfer calls to the Public Fax Box? Use call holding? Alternate Action Announce Options Public Fax Box Call transfer type Await AnswerAnnounce Options Extension / Last Name / First & Middle Names Ways to Enroll SubscribersExtension # ID Range 1, 2 Unlisted Subscriber List Guest Personal ID Host SubscriberGuest Name Urgent? Guests Worksheet Considerations Does the system keypad map have letters or numbers only?Can anyone but the owner send a message to the group? Group Owner Spelled Names or Numbered NamesGroup Name or Number Deliver message only to the first person to hear it? Can others send a message to this group? Group Members Message Groups Select message groups by name or by number? EliteMail VMS/EliteMail Limited Issue Section Worksheet Special Subscriber SettingsPersonal data Transfer calls to subscriber? Turn screening options on? Transfer options Issue EliteMail VMS/EliteMail Limited Confirm C Action After GreetingIntroduce Page Message Notification and Delivery Select one of the following delivery methods Special Subscriber Settings After GreetingMessage Notification & Delivery This System ID QuestionsSection Worksheet Public Interview BOX Questions, you might want to say Thank you for your order Should Outside Callers Mark Messages Urgent? Action after last question Public Interview Box Action after last question Transaction boxes and interview boxes Section Worksheets Menus Interviews MAPTechnician Guide Callers to other System IDs, and if it uses one-key dialing Menus & Interviews Map Example Directory of Departments FloppySoft Menus and Interviews Map Menus & Interviews List Section Worksheet Menus Interviews List FloppySoft Technical Support Menu Boxes Accounting Product Information Page Sales Representative Owner System IDName Enter the transaction box System ID Transfer the calls reaching this box to an extension? Greeting Action After Greeting If Take a Message is Used Transaction Boxes Day Night Box Name Question Action after last question Interview Boxes Question Max. Response Seconds Use the Completed Worksheets Sign In to the SystemSection Before YOU Fill Contact Move cursor to this field Section Program Worksheet 1 Site InformationSite name Move cursor to this field Fill in the Screens Total trunks / stations No Trunks Press Job Specifications ManualCalls Answered Worksheet Choice Enter Numbers NEC Telephone System Information Press To display the next match Keypad Map Section Program Worksheet 2 Establish a local connection All PortsOn the worksheet, if you chose Transfer Call to Operator Hang Up Application ScreenInterview the caller Section Program Worksheet Operator Handling Press Move the cursor to this field Set up System OperatorSystem ID Select this field Rings Then Section ProgramSystem Schedules Refer Night Mode Holidays Section Program Worksheet Default Subscriber Setup Defaults for each new subscriber Personal ID Add or remove codes at the Access Code Options window Issue EliteMail VMS/EliteMail Limited Call transfer type Screening? Worksheet Enter Choice After min Section Program Worksheet System Security Batch Each Urgent 8123,8456,8678 8123,8456,8789 Section Program Worksheet Directory Assistance Automatic8J7#KLJM?MDirectoryIN*+BAssistanceB4#J22A15?IN## Auto xfer? Highlight the field Numeric Directory AssistanceDepartment Transaction Box Enter N, and press To set the field to No Display the Departments Box Highlight the Greeting Day field PressPress any key to stop recording Move the cursor to the System ID field Default System ID is $FAXBOX Voice Name Program Worksheet Public FAX BOX Rings Worksheet Choice Voice Press Add Menu Section Program Worksheet Subscriber List Constant suffix Enter Range of Extension # IDs Start StopConstant prefix System displays the selected range and asks to confirm Name field, if you5 Press .to display the Add Menu Record Names Follow these steps for each guest Add GuestsSection Program Worksheet Guests Enter the guest Personal ID, and press Fill in the Screens Press Section Program Worksheet Message Groups Repeat this process to add more delivery numbersSchedules for the guest, if desired ID for Num Groups Adding Message Groups at the Console Until you refer toAdd a new message group Add members to the message group Section Program Worksheet Special Subscriber SettingsSystem shows the first matching name Personal Directory pages for those subscribers EliteMail VMS/EliteMail Limited Add or Remove Access CodesName, IDs, Hold/Archive Time Enter a code in the field, and press JJ2 Pop-up window Press If calls should be Set up call holding. In this field, enter Expanded Transfer OptionsView Expanded Transfer Options for a subscriber Worksheet Choice Action Edits OK? Move the cursor to this field Send Msg Urgent? Move the cursor to this field Transfer to Operator Press Say-bye Message delivery telephone numbers Use X for the subscriber extension number. Activate Lamps? Enter the time between retries, and press Record Interview Box Questions Worksheet Public Interview BOXUse this information on the Public Interview Box Section Program Worksheets Menus Interviews Boxes, voice detect boxes, and interview boxesFrom those worksheets Select Transaction box. You are prompted with Add a Transaction BoxProgram Worksheet Transaction Boxes Add transaction box for System Manager name? Y/N Transfer Day? Highlight this field Transfer options Move cursor to this field Action Specify System ID Max-msg Move the cursor to this field Hang up Press Go to Another ID Add interview box for System Manager name? Y/N Add an Interview BoxSection Program Worksheet Interview Boxes Add interview box for which subscriber enter last name Add interview box for subscriber Name Press ESC to quit? Y/N Press Press Specify System ID System Access Numbers Calls AnsweredTelephone System Information Worksheet Opening Greeting Day Greeting Night Greeting Transferring Calls to the Operator Worksheet Operator HandlingWorksheet System Schedules Am / pm to Am / pm on Worksheet Default Subscriber Settings Am / pm to Am / pm on M on Worksheet System Security Worksheet Directory Assistance Worksheet Public Fax Box Call transfer type Await Answer for Extension # ID Range 2Start Worksheet Subscriber ListExtension # ID Range 1Start Extension # ID Range 3Start Worksheet Guests Host Subscriber Guest Name Guest Personal ID Urgent? Worksheet Message Groups Message Notification & Delivery Call TransferAfter Greeting Am / pm to Am / pm on Mon Worksheet Public Interview Box Question Max Response Worksheet Menus & Interviews Map Worksheet Menus & Interviews List Worksheet Transaction Boxes Worksheet Question Max. Response