EliteMail VMS/EliteMail Limited

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SECTION 17

WORKSHEET 17:

INTERVIEW BOXES An interview box is a special transaction box that can ask up to 20 questions and record the caller responses in a single message.

Make a copy of this sheet for each interview box your application uses, including the Public Interview Box. Then, fill in the worksheet with the box name, owner, and System ID. Enter the text of each question you want the voice mail system to ask.

Box Name

Enter the name of the interview box. Give the box a name that describes the purpose, such as Sales Order Box.

Owner

Enter the name of the subscriber who owns the interview box. The owner receives the messages left in the interview box. The Public Interview Box is owned by the system.

System ID

Choose a System ID for the interview box. Ensure that this ID does not conflict with any other System IDs in the system.

Question

Enter the full text for each interview question. You are allowed up to 20 questions for the interview box. Statements are also allowed for questions. For example, at the end of all the questions, you might want to say “Thank you for your order.”

Enter the time (in seconds) the caller has to answer. For questions that normally have short replies, such as (“What is your telephone number?” ) a reply time of 6 to 10 seconds is usually enough. For each question or statement that does not require a reply, enter a zero reply time.

Should outside callers mark messages urgent?

Select how the system marks the priority of messages in the interview box.

Select Yes to automatically mark all messages from outside callers urgent.

￿Select No to leave messages from outside callers unmarked.

Select Ask if you want the system to ask outside callers if the message is urgent.

Job Specifications Manual

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NEC 750176-1 manual Box Name, Question