Issue 1

 

 

 

 

 

EliteMail VMS/EliteMail Limited

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SECTION 15

 

 

 

 

 

 

 

 

 

 

WORKSHEET 15:

 

 

 

 

 

 

 

 

 

 

MENUS AND

 

 

 

 

 

 

 

 

 

 

INTERVIEWS LIST

Each Technical Support department transaction box routes calls to a hunt

 

group. If technicians are unavailable, the voice mail system takes a

 

message. Refer to Figure 2-2 FloppySoft Technical Support Menu Boxes.

 

 

 

 

 

 

 

 

 

 

 

 

200 Technical Support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Transfer

Greeting

 

 

Action

 

 

 

 

 

none

"Press 1 for NetWork, 2 for

 

Say-bye

 

 

 

 

 

DataBase, or 3 for SpreadSheet

 

 

 

 

 

 

 

(pause)."

 

 

 

 

 

 

 

 

One key dialing:

1> 201

2> 202

3> 203

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

201 NetWork Support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Transfer

Greeting

 

 

Action

 

 

 

 

 

 

 

 

 

 

 

 

Ext. 125

"I'm sorry, all our technicians are

Go to 0

 

 

 

 

 

answering other calls. Please

 

 

 

 

 

 

 

 

hold and I'll connect you to an

 

 

 

 

 

 

 

 

operator."

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

202 DataBase Support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Transfer

Greeting

 

 

Action

 

 

 

 

 

 

 

 

 

 

 

 

Ext. 138

"I'm sorry, all our technicians are

Go to 0

 

 

 

 

 

answering other calls. Please

 

 

 

 

 

 

 

 

hold and I'll connect you to an

 

 

 

 

 

 

 

 

operator."

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

203 SpreadSheet Support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Transfer

Greeting

 

 

Action

 

 

 

 

 

 

 

 

 

 

 

 

Ext. 126

"I'm sorry, all our technicians are

Go to 0

 

 

 

 

 

answering other calls. Please

 

 

 

 

 

 

 

 

hold and I'll connect you to an

 

 

 

 

 

 

 

 

operator."

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Figure 2-2 FloppySoft Technical Support Menu Boxes

2 - 54

Fill in the Worksheets

Page 67
Image 67
NEC 750176-1 manual Section Worksheet Menus Interviews List, FloppySoft Technical Support Menu Boxes