NETGEAR UTM50-100NAS manual Troubleshooting the ISP Connection, Testing the LAN Path to Your UTM

Models: UTM5-100NAS UTM50-100NAS

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ProSecure Unified Threat Management (UTM) Appliance Reference Manual

Troubleshooting the ISP Connection

12-5

Troubleshooting a TCP/IP Network Using a Ping Utility

12-7

Testing the LAN Path to Your UTM

12-7

Testing the Path from Your PC to a Remote Device

12-8

Restoring the Default Configuration and Password

12-9

Problems with Date and Time

12-10

Using Online Support

12-10

Enabling Remote Troubleshooting

12-10

Sending Suspicious Files to NETGEAR for Analysis

12-11

Accessing the Knowledge Base and Documentation

12-12

Appendix A

 

Default Settings and Technical Specifications

 

Appendix B

 

Network Planning for Dual WAN Ports

 

(Dual-WAN Port Models Only)

 

What to Consider Before You Begin

B-1

Cabling and Computer Hardware Requirements

B-3

Computer Network Configuration Requirements

B-3

Internet Configuration Requirements

B-3

Overview of the Planning Process

B-5

Inbound Traffic

B-7

Inbound Traffic to a Single WAN Port System

B-7

Inbound Traffic to a Dual WAN Port System

B-8

Virtual Private Networks (VPNs)

B-9

VPN Road Warrior (Client-to-Gateway)

B-11

VPN Gateway-to-Gateway

B-13

VPN Telecommuter (Client-to-Gateway Through a NAT Router)

B-16

Appendix C

 

System Logs and Error Messages

 

System Log Messages

C-2

System Startup

C-2

Reboot

C-2

Service Logs

C-3

NTP

C-3

Login/Logout

C-4

xiv

v1.0, January 2010

Page 14
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NETGEAR UTM50-100NAS manual Troubleshooting the ISP Connection, Troubleshooting a TCP/IP Network Using a Ping Utility