NETGEAR UTM50-100NAS, UTM5-100NAS manual Problems with Date and Time, Using Online Support

ProSecure Unified Threat Management (UTM) Appliance Reference Manual

Problems with Date and Time

The System Date & Time screen displays the current date and time of day (see “Configuring Date and Time Service” on page 10-24). The UTM uses the Network Time Protocol (NTP) to obtain the current time from one of several Network Time Servers on the Internet. Each entry in the log is stamped with the date and time of day. Problems with the date and time function can include:

•Date shown is January 1, 2000. Cause: The UTM has not yet successfully reached a Network Time Server. Check that your Internet access settings are configured correctly. If you have just completed configuring the UTM, wait at least five minutes and check the date and time again.

•Time is off by one hour. Cause: The UTM does not automatically sense Daylight Savings Time. Go to the System Date & Time screen, and select or deselect the checkbox marked “Automatically Adjust for Daylight Savings Time”.

Using Online Support

The UTM includes online support tools that allow NETGEAR Technical Support to securely perform diagnostics of the UTM, and that lets you submit suspicious files for analysis by NETGEAR. You can also access the knowledge base and documentation online.

Enabling Remote Troubleshooting

One of the advanced features that the UTM provides is online support through a support tunnel. With this feature, NETGEAR Technical Support staff is able to analyze from a remote location any difficulty you might be experiencing with the UTM and to perform advanced diagnostics. Make sure that ports 443 and 2222 are open on your firewall, and that you have the support key that was given to you by NETGEAR.

12-10 Troubleshooting and Using Online Support

v1.0, January 2010