NETGEAR UTM50-100NAS Accessing the Knowledge Base and Documentation, Malware Analysis Settings

ProSecure Unified Threat Management (UTM) Appliance Reference Manual

To submit a file to NETGEAR for analysis:

1.Select Support > Malware Analysis from the menu The Online Support screen displays.

Figure 12-3

2.Enter the settings as explained in Table 12-1.

Table 12-1. Malware Analysis Settings

Setting	Description (or Subfield and Description)
Email Address	The e-mail address of the submitter to enable NETGEAR to contact the
	submitter if needed.
File Location	Click Browse to navigate to the file that you want to submit to NETGEAR.
Source / Product Model	Specify where the file originated (for example, an e-mail address if received
	via e-mail) and, if known, which product or scan feature (for example, the
	UTM or a desktop anti-virus application) detected the file.
Description	As an option, include a description or any information that is relevant.

3.Click Submit.

Accessing the Knowledge Base and Documentation

To access NETGEAR’s Knowledge Base for the UTM, select Support > Knowledge Base from the menu. To access NETGEAR’s documentation library for your UTM model, select Support > Documentation from the menu.

12-12 Troubleshooting and Using Online Support

v1.0, January 2010