Overland Storage REO 9000 setup guide Forcing an Add Jbod

Setup Guide

Lost or Damaged REO SoftKey or

Files Accidentally Deleted from the Key

The REO SoftKey contains the software and settings required for configuring the REO Appliance that you purchased (note that if you purchased multiple units, the keys are not interchangeable). If you lose or damage this key, you cannot restart or reconfigure your REO Appliance.

Important: If you purchased multiple units, note that the keys are not interchangeable.

1Note the serial number of your REO Appliance, which is located on the exterior of the appliance.

2Contact Customer Support at Overland Storage.

For contact information, see Customer Support on page 159.

Determining Whether a Disk Drive is Faulty or There is a Problem with the REO Appliance

When there is a problem with a disk drive, its Status on the Physical Volume Management page is reported on as NOT PRESENT, and the disk moves to the FREE DRIVE POOL section (if you are using RAID 0, all associated disks in the applicable volume also move to the FREE DRIVE POOL section). The first step you can take is to force an addition of the disk (JBOD only), re-creation of the volume that contains the disk drive in question (RAID 0), rebuild of the volume that contains the disk drive in question (RAID 5 without hot spares), or re-creation of a hot spare (RAID 5 with hot spares). The next step is to replace the applicable disk with a spare disk.

Forcing an Add (JBOD)

1Make sure that none of the initiators (servers) have active connections with the REO Appliance.

For example, in the iSCSI Initiator Properties dialog box for the Microsoft initiator, you can check the Active Sessions tab to determine if there is a connection that needs to be terminated.

Lost or Damaged REO SoftKey or Files Accidentally Deleted from the Key W 129