Overland Storage REO 9000 setup guide Unable to Log On to the Console

Overland Storage REO 9000 with ProtectionPAC Software

Unable to Log On to the Console

If you are unable to log on to the REO Appliance console, it might be because you are using Internet Explorer and the privacy setting is set above Medium (the console is a Web-enabled program that requires the use of cookies; setting the privacy option higher than Medium prevents the program from working correctly), it might be because you are entering the name and password incorrectly, or it might be because you are using the wrong REO SoftKey.

1If you receive a message similar to the following, replace the key currently inserted in the appliance with the correct key.

This message indicates that you have inserted a key that is using software version 2.2 or later into an appliance that is currently configured to use software version 2.1 or earlier. For instructions on upgrading the appliance, see the applicable release notes posted on the Web site at www.overlandstorage.com.

2Make sure that you are entering the name and password correctly; they are case-sensitive.

The console uses the following defaults for the name and password:

Name: Administrator

Password: system

3If you changed the default name or password and subsequently forget the new information, perform the steps outlined under I Forgot the New Password or Logon Name on page 128 to locate the required information.

4If you are unable to access the console in Internet Explorer running on any version of Windows other than Windows Server 2003, do the following (if you are using Windows Server 2003, perform the steps outlined in the next section, Internet Explorer Does Not Redirect from IP Address on Windows Server 2003):

a Launch Internet Explorer.

b In the Tools menu, click Internet Options.

c On the Privacy tab, move the slider to Medium (or lower). d To save your changes, click OK.

122 X Basic Troubleshooting