x 41-001160-00, Release 2.1 Rev 04
Contents
Chapter 9
Troubleshooting.
About this chapter ........................................................................................................... 9-1.
Troubleshooting ..............................................................................................................9-2.
Troubleshooting Solutions ..................................................... .........................................9-7.
Description ...............................................................................................................9-7.
Why does my phone display “Application missing”? ................................................9-7.
Why does my phone display the “No Service” message? ........................................9-8.
Why does my phone display "Bad Encrypted Config"? ............................................9-8.
Why is my phone not receiving the TFTP IP address from the DHCP Server? .......9-9.
How do I restart the IP phone? . .............................................................................9-10.
How do I set the IP phone to factory default? ........................................................9-11.
How do I erase the phone’s local configuration? ...................................................9-12.
How to reset a user’s password? ................................................................. ..........9-13.
How do I lock and unlock the phone? .................................... ................................9-14.
Appendix A
Configuration Parameters.
About this appendix ......................................................... ..............................................A-1.
Setting Parameters in Configuration Files ....................................................... ..............A-4.
Operational, Basic, and Advanced Parameters ............................................................. A-5.
Simplified IP Phone UI Options Menu ..................................................................... A-5.
Network Settings ....................................................................... ..............................A-6.
Password Settings ... ............................................................................................... A-9.
Emergency Dial Plan Settings ............................................................................... A-11.
Aastra Web UI Settings ......................................................................................... A-12.
Configuration Server Settings ...................................... .........................................A-13.
Network Address Translation (NAT) Settings ........................................................A-20.
HTTPS Client and Server Settings ........................................................................ A-23.
UPnP Settings ....................................................................................................... A-25.
Virtual Local Area Network (VLAN) Settings ......................................................... A-26.
Type of Service (ToS)/DSCP Settings ...................................................................A-30.
Time Server Settings ............................................................................................. A-31.
Time and Date Settings ......................................................................................... A-33.
SIP Local Dial Plan Settings ..... ............................................................................ A-39.