Aastra Telecom 57I Support Information, Get local.cfg Get server.cfg Show task and Stack Status

IP Phone Administrator Guide Troubleshooting

Troubleshooting

Aastra Web UI Parameters	Configuration File Parameters
PROF (Profiler module)	log module prof
XML (Extension Markup Lanaguage)	log module xml

In the configuration files and the Aastra Web UI, you can enable or disable each module by setting the values of 1 (enable) or 0 (disable).

Support Information

You can save the local and/or server configuration files of the IP phone to the location specified in the "Log Settings" section.

Performing this task allows Aastra Technical Support to view the current configuration of the IP phone and troubleshoot as necessary.

In the “Support Information” section, you can:

•Get local.cfg

•Get server.cfg

•Show task and Stack Status

Aastra Technical Support uses this support information for troubleshooting the IP phone when required.

Performing Troubleshooting Tasks

Use the following procedures to perform troubleshooting on the IP phone via the configuration files or the Aastra Web UI.

Configuration Files

For specific parameters you can set in the configuration files, see Appendix A, the section, “Troubleshooting Parameters” on page A-177.

9-4 41-001160-00, Release 2.1, Rev 04