Troubleshooting
9-4 41-001160-00, Release 2.1, Rev 04
IP Phone Administrator Guide
Troubleshooting
In the configuration files and the Aastra Web UI, you can enable or disable each
module by setting the values of 1 (enable) or 0 (disable).
Support Information
You can save the local and/or server configuration files of the IP phone to the
location specified in the "Log Settings" section.
Performing this task allows Aastra Technical Support to view the current
configuration of the IP phone and troubleshoot as necessary.
In the “Support Information” section, you can:
• Get local.cfg
• Get server.cfg
• Show task and Stack Status
Aastra Technical Support uses this support information for troubleshooting the IP
phone when required.
Performing Troubleshooting Tasks
Use the following procedures to perform troubleshooting on the IP phone via the
configuration files or the Aastra Web UI.
PROF (Profiler module) log module prof
XML (Extension Markup Lanaguage) log module xml
Configuration Files
For specific parameters you can set in the configuration files, see Appendix A, the section, “Troubleshooting
Parameters” on pageA-177.
Aastra Web UI Parameters Configuration File Parameters