SIP IP Phone
Page
Software License Agreement
Page
Contents
Contents
Chapter Configuring Operational Features
113
Chapter Configuring Advanced Operational Features
Chapter Troubleshooting
100
Appendix B Configuration Server Setup
Appendix E Sample BLF Softkey Settings
Limited Warranty
Introduction
Audience
Other Documentation
Chapters and appendixes in this guide
For Go to
Page
Topics
Topic
Description
References
Optional Accessories
Reference
536M Expansion Module
For 53i, 55i, 57i, and 57i CT For 55i, 57i, and 57i CT
53i Phone Features
Model 53i IP Phone
53i Key Descriptions
Keys Key Description
Directory
55i Phone Features
Model 55i IP Phone
55i Key Descriptions
Icom
Dial
57i and 57i CT Phone Features
Model 57i and 57i CT IP Phone
57i and 57i CT Key Descriptions
Options List
Applications and voicemail, provided by third parties
Accesses the last 200 calls received
Accesses another extension on the network
Alphabetical order
57i CT Cordless Handset Features
57i CT Cordless Handset Key Descriptions
Function # Function Description
Softkeys
Firmware Installation Information
Installation Considerations
Installation Requirements
Configuration Server Requirement
Firmware and Configuration Files
IP Phone Associated Model Firmware
Configuration File Precedence
Installing the Firmware/Configuration Files
Step Action
Page
Configuration Interface Methods
Configuration Methods
IP Phone UI
Options Key
57i/57i CT
From the 57i CT handset
Using the Options Key
From the 53i, 55i, or 57i/57i CT
On the 55i, 57i, 57i CT
Aastra Web UI
HTTP/HTTPS Support
HTTP/HTTPS Client and Server Support
Https Client
Https Server
Using Https via the Aastra Web UI
Accessing the Aastra Web UI
IP address or host name
55i Network Status Window Logout button
Status
Operation
Handset Keys
Reset
Expansion Module N
Directory
Basic Settings
Preferences
Call Forward
Advanced Settings
Enabling/Disabling the Aastra Web UI
To disable the Aastra Web UI
Troubleshooting
TLS Support
Configuration Files Administrator Only
Using the Configuration Files
References
Directory 1 companydirectory Directory 2 mypersonaldirectory
Administrator Options
Administrator
Options-Administrator Menu using the default password
IP Phone UI Options
Administrator Menu
References
Full Options Menu Simplified Options Menu
Handset Pairing
Simplified IP Phone UI Options Menu
Phone Status
Configuring the Simplified IP Phone UI Options Menu
Administrator Web UI Menu
Aastra Web UI Options
Operation-Reset
Basic Settings-Preferences-General
Advanced Settings
Configuration File Options
Phone Status Screen for 53i Phone
Phone Status
Phone Status via IP Phone UI
Phone Status Screen for 55i, 57i, and 57i CT Phones
PC Port
IP&MAC Addresses
LAN Port
Firmware Info
Network Attributes
Hardware Information
Firmware Information
Select Restart Phone
Restarting the Phone Using the IP Phone UI
Restarting Your Phone
For
Restarting the Phone Using the Aastra Web UI
Click on Operation-Reset-Phone
Setting Factory Defaults Using the IP Phone UI
Set Phone to Factory Defaults/Erase Local Configuration
Setting Factory Defaults on the Phone
Select Factory Default
Settings Factory Defaults Using the Aastra Web UI
Erasing the Phone’s Local Configuration
Select Erase Local Config
Aastra Web UI
Basic Settings
General Settings
Parameter Aastra Web UI Configuration Files Description
This feature on the Basic Preferences screen is
Available on the 55i, 57i, and 57i CT only
Aastra Web UI Configuration Files Description
Parameter
Parameter Description Aastra Web UI Configuration Files
Incoming Intercom Settings all models
Incoming/Outgoing Intercom Calls
Outgoing Intercom Settings 55i, 57i, and 57i CT only
Intercom line parameter
Key Mapping
Mapping on
Priority Alerting Settings
Ring Tones
Options
Directed Call Pickup DCP
Call Pickup BLF or XML Call Interception on
Auto Call Distribution ACD Settings
Time and Date
Langes.txt
Language
Langfr-ca.txt
Langde.txt
Network Settings
Basic Network Settings
Dhcp
IP Phone UI Aastra Web UI Configuration Files Description
Parameter Parameters
Configuring LAN and PC Port
Advanced Network Settings
Options
Configuring NAT Address
Server1, time server2, and time
Network Time Servers on
Https
Type of Service ToS, Dscp
SIP
Global Settings
LAN Port Settings Port
Where the Dscp value range is
PC Port Settings Port
Example
SIP Settings
Basic SIP Authentication Settings
Options
Line Appearance BLA 55i
Basic SIP Network Settings
OFF
URI
Advanced SIP Settings
Advanced SIP Settings optional on
Line Number in Register Messages on
Parameter Parameters
Registration Renewal
Broadsoft Servers on
RTP Settings
You can configure the following RTP settings
Real-time Transport Protocol RTP Settings on
Line Settings
IP Phone Available Model
Softkeys, Programmable Keys, Expansion Module Keys
IP Phone Model Softkeys Expansion Module Programmable Keys
Action URI
Configuration Server Settings
Download Protocol Settings
To the FTP server. See the following
Http path
Https path
Auto-Resync Settings
Mode Auto resync mode
Section, Automatic Update
XML Push Server List Approved IP Addresses
Firmware Update Features
Configuring the IP Phones
Configuring the IP
Overview
Network Settings
Basic Network Settings
Protocol Format Examples
Http
Configuring Dhcp
DNS Caching
Select Administrator Menu
Select Network Settings
Configuring Network Settings Manually
Configuring
Aastra Web UI
Configuring LAN and PC Port Negotiation
Auto-negotiation
Half-Duplex 10Mbps or 100Mbps
Configuring the LAN Port and PC Port
Full-Duplex 10Mbps or 100Mbps
Select LAN Port Link
Default is AutoNegotiation
Select PC Port Link
Default is Auto Negotiation
To save your settings
Advanced Network Settings
Network Address Translation NAT
SBC or ALG proxy/registrar
NAT router configuration
Nortel Proxy/Registrar
Other proxy/registrars
Configuring Nortel NAT optional
Nortel Networks NAT
Select Restart 41-001160-00, Release 2.1, Rev
Aastra Web UI
Configuring NAT Address and Port optional
Select Network Settings Select Static NAT
Select NAT RTP Port
Aastra Web UI
Https Client/Server Configuration
Configuring Https Client and Server Settings
Configure Https Client
Configure Https Server
TSL
Universal Plug and Play UPnP for remote phones
Configuring UPnP optional
Upnp manager Upnp gateway Sip nat rtp port
Select Network Settings Select NAT Settings
Select Restart
Aastra Web UI
Virtual LAN optional
Global
LAN Port
PC Port
Vlan Priority
Dscp Range/VLAN Priority Mapping
Dscp Range/VLAN Priority
Range
Select Network Settings Select Type of Service Dscp
Configuring Type of Service ToS/DSCP optional
Protocol Default Dscp Name
ToS Field
Select Restart
Configuring
Select Vlan Enable
Configuring Vlan optional
Select Network Settings Select Vlan Settings
Select Phone Vlan Select Vlan Priority
SIP Priority RTP Priority Rtcp Priority
To set Vlan ID and priority for LAN Port Port
Select Phone Vlan
To set Vlan ID and priority for PC Port Port
Select PC Port Priority
Step Action Click on Advanced Settings-Network-VLAN
To set Vlan ID and priority for the LAN Port Port
To set Vlan ID and priority for the PC Port Port
Network Time Servers
Configuring NTP Servers optional
Select Timer Server 1, Timer Server 2, or Time Server
Select Preferences Select Time and Date Select Time Server
Configuring the IP Phones
To save your changes
Global SIP Settings
SIP Global Parameters
Basic SIP Settings
SIP Global Authentication Parameters
SIP Global Network Parameters
IP Phone UI Parameters Aastra Web UI Parameters
SIP Per-Line Authentication Parameters
SIP Per-Line Parameters
SIP Per-Line Network Parameters
SIP Precedence Example
Backup Proxy/Registrar Support
How it Works
SIP Server SRV Lookup
Configuring Basic SIP Network Settings optional
Configuring Proxy IP and Proxy Port
Configuring Registrar IP and Registrar Port
Enabling/Disabling the Use of the Registrar Server
Phones
Configuring the IP Phones
To configure SIP authentication settings
53i
57i
John Burns
Lab Phone
To configure SIP network settings
To save your changes
Advanced SIP Settings optional
Aastra Web UI Parameters Configuration File Parameters
Configuring Advanced SIP Settings
Configuring the IP Phones
Step Action
Configuring the IP Phones
Configuring the IP Phones
Real-time Transport Protocol RTP Settings
RTP Port
Basic Codecs G.711 u-Law, G.711 a-Law, G.729
Default Codec Settings
Customized Codec Preference List
Bit Rate Algorithm Packetizatio Silence Time Suppression
Customized Codec Settings
Out-of-Band Dtmf
Attribute Value
Dtmf Method
RTP Encryption
Silence Suppression
Configuring RTP Features
Configuring the IP Phones
Step Action Click on Advanced Settings-Line N-RTP Settings
Per-Line Settings
Phones
Autodial Settings
Configuring AutoDial Using the Configuration Files
Global Configuration
Per-Line Configuration
Configuring Autodial Using the Aastra Web UI
Global Configuration
Click on Advanced Settings-Global SIP-Autodial Settings
Per-Line Configuration
Click on Advanced Settings-Line 1 9-Autodial Settings
Configuring the IP Phones
Configuring the Configuration Server Protocol
Select Configuration Server
Select Download Protocol
Tftp Settings FTP Settings Http Settings Https Settings
Use Tftp Use FTP Use Http Use Https
FTP Settings Select FTP Server
Use the following table to configure the applicable server
Tftp Settings Select Primary Tftp
Select FTP Password
Https Settings Select Http Client Select Download Server
Select Download Path
Step Action Click on Advanced Settings-Configuration Server
Tftp
Select Operation-Reset and click
Configuring the IP Phones
Operational IP Phone Features
Features
Configuring Operational Features
User Passwords
Configuring a User Password
Select User Password
Click on Operation-User Password
Resetting a User Password
Click on Operation-Phone Lock
Operational IP Phone Features
Administrator Passwords
Procedure
Locking/Unlocking the Phone
Select Phone Lock
Locking/Unlocking the Phone Using the IP Phone UI
Lock the phone
Unlock the phone
Features
Locking/Unlocking the Phone Using the Aastra Web UI
Configuring a Lock/Unlock Key Using the Configuration Files
Configuring a Lock/Unlock Key using the Aastra Web UI
Click on Operation-Softkeys and XML
Click on Operation-Programmable Keys
Using the Configured Lock/Unlock Key on the IP Phone
Defining an Emergency Dial Plan
Emergency Number Description
Configuring an Emergency Dial Plan
Feature Method of configuration
Time and Date
Daylight Savings Time DST Information
Set Time and Time Format
Set Date and Date Format
16 For
Set Time Zone
Select Time Zone
Set Daylight Savings Time
Click on Basic Settings-Preferences-Time and Date Setting
Loading Language Packs via the Configuration File mac.cfg
Language
Loading Language Packs
Example
Loading Language Packs via the Aastra Web UI
Specifying the Language to Use
Operational IP Phone Features
Step Action Press
Click on Basic Settings-Preferences-Language Settings
Loading the Language Pack
Specifying the Language to Use in the Aastra Web UI
Aastra Web UI displays all screens in the language you chose
TopsoftkeyN locked
FeaturekeyN locked
Locking IP Phone Keys
PrgkeyN locked
Locking the IP Phone Keys
Symbol Description
Local Dial Plan
Dial Plan Example
Prefix Dialing
Digit Timeout
SIP Dial Plan Terminator
Click on Basic Settings-Preferences
To save your changes
Park/Pickup Static Configuration 55i, 57i, 57i CT only
Park Calls/Pick Up Parked Calls
Sprecode Pickupsprecode
Park/Pickup Call Server Configuration Values
Park Call Pickup Call
How It displays on the Phone
Configuring Park /Pickup using Static Configuration
55i, 57i, 57i CT only
Click on Basic Settings-Preferences-General
Operational
Configuring Suppression of Dtmf Playback
Suppressing Dtmf Playback
Click on Operation-Reset
Configuring Display Dtmf Digits
Display Dtmf Digits
Operational
Call Waiting/Call Waiting Tone
Configuring Call Waiting/Call Waiting Tone
Call Waiting Tone
Click on Basic Settings- Preferences-General
Configuring Stuttered Dial Tone
Stuttered Dial Tone
Operational IP Phone Features
Configuring XML Beep Support
XML Beep Support
Operational IP Phone Features
Status Scroll Delay
Configuring Status Scroll Delay
OperationalIPPhone
Configuring Incoming Call Interrupts Dialing
Incoming Call Interrupts Dialing
How it Works
Features
For the 55i, 57i, and 57i CT
Goodbye Key Cancels Incoming Call
Configuring the Goodbye Key to Cancel Incoming Calls
For
Features
Configuring UPnP Mapping Lines
UPnP Mapping Lines for remote phones
Mapping Lines
Features
Message Waiting Indicator Line
Configuring Message Waiting Indicator MWI
Click on Basic Settings- Preferences-General
Configuration File Parameters Web UI Parameters
Incoming/Outgoing Intercom with Auto-Answer and Barge
Outgoing Intercom Calls
Microphone Mute
Delay before Auto-Answer
Incoming Intercom Calls
Auto-Answer/Play Warning Tone
Configuring Intercom Calls Settings
Allow Barge
Configuration Files
Features
Incoming intercom settings
Operational IP Phone Features
Redial disabled Conference disabled Call transfer disabled
Key Mapping
Enabling/Disabling Redial, Xfer, and Conf Keys
Mapping Redial and Conf Keys as Speeddials
Operational
Using Redial Key for Last Number Redial
Ring Tone Settings Table
Configuration Method Valid Values Default Value
Ring Tones and Tone Sets
Phone Features
Ring Tone Sets
Select Preferences
Configuring Ring Tones and Tone Sets
For global configuration only
Select Set Ring Tone
For global configuration
For per-line configuration
Priority Alerting
How Priority Alerting Works
Asterisk/Broadworks Server Ring Tone Keywords
Ring Tone Patterns
Sylantro Server Ring Tone Keywords
Call Criteria Bellcore Tones
Bellcore-dr3
Call criteria Bellcore tones for each call criteria
Bellcore-dr2
Bellcore-dr4
Call Waiting Tones
Configuring Priority Alerting
For Sylantro Servers
Directed Call Pickup BLF or XML Call Interception
Done
Directed Call Pickup Prefix optional
Operational IP Phone Features
Enabling/Disabling Directed Call Pickup
Configuring BLF/BLF List for Directed Call Pickup
Operational IP Phone Features
For the 55i, 57i, and 57i CT softkeys
Operational IP Phone Features
Configuring XML for Directed Call Pickup
Operational IP Phone Features
For the 55i, 57i, and 57i CT softkeys
Operational IP Phone Features
Softkeys 55i, 57i, 57i CT
Softkey Type Default States
State-Based Softkeys 55i, 57i, 57i CT only
SoftkeyN states
Configuration Example
Softkey Idle Connected
Model 536M
Programmable Keys 53i
Softkey/Programmable Key/Expansion Module Key Functions
Model 560M
Key Functions Table
Pickup DCP
Distribution ACD
Directed Call
Group Call Pickup
Pickup
Sprecode
Park
Last Call Return
Icom
Conference
Transfer
Configuration Aastra Web UI Key Function
Services
Empty
Configuring Softkeys and Programmable Keys
For Softkeys and Expansion Module Keys
For programmable keys
57i Cordless CT Feature Keys
List empty Use web page to configure
Feature Key Programming Guidelines
Handset Feature Key Functions
Handset Key Functions Table
Feature Key Configuration Aastra Web UI
Function File Parameter Description Transfer
Feature Key Configuration Aastra Web UI Function
Configuring Handset Feature Keys
Click on Operation-Handset Keys
Speeddial Prefixes
BLF Setting For use with Asterisk
Busy Lamp Field BLF
BLF\List Setting
Asterisk BLF Configuration
BroadSoft BLF Configuration
Configuring BLFs
Aastra Web UI
41-001160-00, Release 2.1, Rev 119
Configuring BLF Subscription Period
BLF Subscription Period
Click on Advanced Settings-Global SIP-Advanced SIP Settings
Automatic Call Distribution ACD for Sylantro Servers
ACD Auto-Available Timer
Configuring an Automatic Call Distribution ACD Key
Configuring the ACD Auto-Available Timer
Configuring an ACD Key Using the Aastra Web UI
Type field, select Auto Call Distribution
Auto Available check-box, click Enabled 126
41-001160-00, Release 2.1, Rev 127
Using the ACD Feature on your IP Phone
41-001160-00, Release 2.1, Rev 129
Aastra IP Phone UI
Logging In to a Phone Queue 55i, 57i, 57i CT
41-001160-00, Release 2.1, Rev 131
Logging In To a Phone Queue
Configuring ACD Subscription Period
ACD Subscription Period
Aastra Web UI
Directed Call Pickup/Group Call Pickup for Sylantro Servers
Configuration Files
41-001160-00, Release 2.1, Rev 137
Operational IP Phone Features
Operational IP Phone Features
Using Group Call Pickup GCP
Using Directed Call Pickup/Group Call Pickup
Using Directed Call Pickup DCP
Value field, enter groupcallpickup
DCPonline
Configuring DND
Do Not Disturb DND
OperationalIPPhoneFeatures
Bridged Line Appearance BLA 55i, 57i, 57i CT only
Global BLA
Configuring BLA
Line Mode Phone Number BLA Number
IP Phone Model Possible # of BLA Lines
Per-Line BLA
For Sylantro Server
Configuring Global BLA
For global configuration of BLA
For per-line configuration of BLA
Click on Advanced Settings-Line N
Using a BLA Line on the IP Phone
BLA Support for Third Party Registration
#line 1 Bob
Alice’s configuration is as follows
Park/Pickup Programmable Configuration using a key
Park/Pick Up Key
On 57i/57i CT
Configuring Park/Pickup Key Using Configuration Files
Server Park Configuration Pickup Configuration
Model 57i/57i CT Examples
Model 53i Examples
Configuring a Park/Pickup Key Using Aastra Web UI
For the 57i/57i CT
For the 57i CT Handset
53i Screen
41-001160-00, Release 2.1, Rev 161
Using the Park Call/Pickup Parked Call Feature
Parking a Call
Picking up a Parked Call
41-001160-00, Release 2.1, Rev 163
Configuring Last Call Return
Last Call Return lcr For Sylantro Servers
Operational IP Phone Features
For the 57i CT Handset
Click on Operation-Programmable Keys i Screen
Call Forwarding
Enabling/Disabling the Ability to Configure Call Forwarding
Call forward disabled
IP Phone Model Available Lines for Call Forwarding
For global configuration of call forwarding
Configuration Method for Call Forwarding
Configuring Call Forwarding
Select Call Forward
For 55i/57i/57i CT
Click on Basic Settings-Call Forward
For per-line configuration of call forwarding
Callers List
Callers List Key
41-001160-00, Release 2.1, Rev 175
Callers list disabled
Using the Callers List
Enabling/Disabling Callers List
41-001160-00, Release 2.1, Rev 177
Downloading the Callers List
Click on Operation-Directory
Customizable Callers List and Services Keys
Creating Customizable Callers List and Services Keys
Missed Calls Indicator
Enabling/Disabling Missed Calls Indicator
Missed calls indicator disabled
Accessing and Clearing Missed Calls
Directory List
Directory key
Directory List Capabilities
Administrator/User Functions for Directory List
184
Directory disabled
Enabling/Disabling Directory List
Server to IP Phone Download
Character Description
Server to IP Phone Download Behavior
Directory List Limitations
Directory List Limitations
Using the Directory List
To dial from an entry in the Directory List
To add a new entry to the Directory List
To edit an entry in the Directory List
To delete an entry from the Directory List
To delete all entries from the Directory List
From the 57i CT handset
Downloading from the Server to the IP Phone
Downloading from the IP Phone to the Server
FeaturesPhoneIP
Voicemail 55i, 57i, and 57i CT only
Sip lineN vmail
Sip line1 vmail *97 Sip line2 vmail *95
Using Voicemail 57i57i CT only
XML Customized Services
Creating Customized XML Services on the IP Phones
AastraIPPhoneStatus
AastraIPPhoneConfiguration
XML Object Description AastraIPPhoneDirectory
AastraIPPhoneExecute
Timeout
Xml status scroll delay config files
Status Scroll Delay seconds Web UI
XML Get Timeout
CancelAction
Attribute/Option Description/Usage Valid Values LockIn
For example
Enabling/Disabling a Beep for Status Message Displays
Scroll Delay Option for Status Messages
Status Scroll Delay seconds via the Aastra Web UI
XML Configuration Push from the Server
Configuring the Phone to use XML
XML Get Timeout
Xml application URI Xml application title
Example Configuration of XML application
Configuring for XML on the IP Phone
XML Push Requests
Aastra Web UI
Applicable field
For
41-001160-00, Release 2.1, Rev 207
Using the XML Customized Service
Select Custom Features
For the 55i/57i/57i CT
XML Action URIs
You dial out the number 5551212, the phone executes a GET on
Configuring XML Action URIs
Click on Advanced Settings-Action URI
Http//10.50.10.140/startup
Http//10.50.10.140/outgoing.php?number=$$REMOTENUMBER$$
XML Softkey URI
Configuring XML Softkey URIs
Aastra
Http//10.50.10.140/script.pl?name=$$SIPUSERNAME$$
Click on Operation-Programmable Keys 53i Screen
Headset sidetone gain
Audio Transmit and Receive Gain Adjustments
Parameter Description Headset tx gain
Handset tx gain
Configuring Audio Transmit and Receive Gain Adjustments
Audio mode
Parameter Description Handsfree tx gain
Centralized Conferencing for Sylantro and Broadsoft Servers
Global Parameter
Per-Line Parameter
Configuring Centralized Conferencing Using the Aastra Web UI
Conf@mediaserver address mediaport
Click on Advanced Settings-Line #-Basic SIP Network Settings
Customizing the Display Columns on the 560M Expansion Module
1 Screen
Expansion Module 1 3 pages
Expansion Module 2 3 pages
2 Screen
Expansion Module 3 3 pages
Example
Cuztomizing the 560M Expansion Module Column Display
3 Screen
Page
Advanced Operational Features
IP Phone Administrator Guide About this chapter
Advanced Operational Features
Feature Description
Advanced
Configuring the MAC address/Line Number in Register Message
MAC Address/Line Number in Register Messages
Sip send mac Sip send line
FeaturesOperational
Configuring SIP Message Sequence for Blind Transfer
SIP Message Sequence for Blind Transfer
Update Caller ID During a Call
Sip update callerid
Configuring Update Caller ID During a Call
Max boot count
Boot Sequence Recovery Mode
Force web recovery mode disabled
Configuring Boot Sequence Recovery Mode
Auto-discovery Using mDNS
Configuring Single Call Restriction
Single Call Restriction 57i CT only
FeaturesOperational
Missed Call Summary Subscription
3KRQH%
Global Parameters
Aastra Web UI
Click on Advanced Settings-Line N-Advanced SIP Settings
Configuring Blacklist Duration Using the Configuration Files
Blacklist Duration Broadsoft Servers
Configuring a Server Blacklist Using the Aastra Web UI
Configuring Whitelist Proxy Using the Configuration Files
Whitelist Proxy
Configuring Whitelist Proxy Using the Aastra Web UI
Transport Layer Security TLS
SIP Asserted Identity for Sylantro Servers
Configuring TLS Using the Configuration Files
Configuring TLS Using the Aastra Web UI
Advanced Operational
Click on Advanced Settings-TLS Support
To save your changes
Symmetric UDP Signaling
Configuring UserAgent/Server SIP Headers
Removing UserAgent and Server SIP Headers
Sip user-agent
Billing Codes Implementation Notes
Mandatory versus Optional Billing Codes
Phonenumber%23billing code
6172385000#300
Phonenumber%23billingcode
50500#6172385000
Numbers Not Requiring Billing Codes
Page
Encryption and the IP Phone
Configuration File Encryption Method
Encrypted Files on the IP Phone
Procedure to Encrypt/Decrypt Configuration Files
To encrypt the IP phone configuration files
\ anacrypt aastra.cfg -p 1234abcd
\ anacrypt
Page
Firmware Upgrade
Manual Firmware Update Tftp only
Upgrading the Firmware
Step Action Click on Advanced Settings-Firmware Update
Manual Firmware and Configuration File Update
To restart the phone
Automatic Update auto-resync
Mode Time
Auto-resync mode Auto-resync time
Configuring Automatic Update
Select the auto-resync mode from the Mode field
Reference
Page
Troubleshooting
Troubleshooting
Log Settings
Module/Debug Level Settings
Performing Troubleshooting Tasks
Support Information
Get local.cfg Get server.cfg Show task and Stack Status
Step Action Click on Advanced Settings-Troubleshooting
To set log settings
Local.cfg field
To set blog modules
To perform support tasks
Get server.cfg field
Troubleshooting Solutions
Why does my phone display Application missing?
Reason
Why does my phone display the No Service message?
Why does my phone display Bad Encrypted Config?
Fix
Troubleshooting
How do I restart the IP phone?
How do I set the IP phone to factory default?
How do I erase the phone’s local configuration?
How to reset a user’s password?
Step Action Click on Operation-User Password
How do I lock and unlock the phone?
Click on Operation-Phone Lock
Page
Appendix a
IP Phone Administrator Guide About this appendix
Appendix
Setting Parameters in Configuration Files
Parameter Configuration Files
Simplified IP Phone UI Options Menu
Parameter IP phone UI
Subnet mask
Default Value Range
Password Settings
Range Example
Parameter user password
Configuration Files Aastra.cfg, mac.cfg
Emergency Dial Plan Settings
Aastra Web UI Settings
Download protocol
Description Format Default Value Range Example IP phone UI
Default Value Range Example
Parameter alternate tftp server
Ftp server
Ftp password
Https server
Parameter auto resync mode
Description Format Default Value Range Example Aastra Web UI
Parameter Aastra Web UI
Network Address Translation NAT Settings
Sip nat rtp port
Sip nortel nat timer
Https Client and Server Settings
Https block http post xml
UPnP Settings
Virtual Local Area Network Vlan Settings
Global Parameters
Upnp manager and upnp gateway must be set
LAN Port Ethernet Port 0 Parameters
Parameter tos priority map
Dscp Priority
PC Port Ethernet Port 1 Parameters
Type of Service ToS/DSCP Settings
Time Server Settings
Parameter time server2
Time and Date Settings
Parameter dst config
Time Zone Name/Time Zone Code Table
Time Zone Name Time Zone Code
NST
HKS
PES
SIP Local Dial Plan Settings
Sip dial plan terminator
SIP Basic, Global Settings
SIP Global Authentication Settings
Parameter sip user name
Sip auth name
Sip bla number
SIP Global Network Settings
Sip backup proxy ip
Sip outbound proxy port
Sip registrar port
Sip backup registrar port
SIP Basic, Per-Line Settings
SIP Per-Line Authentication Settings
Sip lineN user name
Sip lineN auth name
Sip lineN bla number
Asip lineN mode
SIP Per-Line Network Settings
Sip linex backup proxy ip
Sip lineN outbound proxy port
Sip lineN registrar port
Sip linex backup registrar port
Centralized Conferencing Settings
Global Settings
Per-Line Settings
Advanced SIP Settings
Period
Sip send mac
Parameter sip session timer
Description Format Default Value Range Example
Sip T2 timer
Sip transport protocol Transport Protocol
Sip registration retry timer
Sip registration renewal timer
Sip acd subscription period
Missed Call Summary Subscription Settings
Per-Line Parameter
Missed call summary subscription parameter, phone B receives
Transport Layer Security TLS Settings
Sips persistent tls
Sips root and intermediate
Sips local certificate
Sips trusted certificates
RTP, Codec, Dtmf Global Settings
Payload
Silsupp
Sip dtmf method
Sip silence suppression
Sip lineN srtp mode
Format Default Value Range Examples
Default Value Range Examples
Voicemail Settings
Directory Settings
Callers List Settings
Customize Callers List and Services Key
Call Forward Settings
Missed Calls Indicator Settings
XML Settings
Xml application title
Xml beep notification
Action URI Settings
Action uri incoming
Ring Tone and Tone Set Global Settings
Range Aastra Web UI & IP Phone UI
Parameter tone set
Ring Tone Per-Line Settings
Incoming Call Interrupts Dialing Setting
For the 55i, 57i, and 57i CT
For
Stuttered Dial Tone Setting
Call Waiting Settings
Message Waiting Indicator Settings
Priority Alert Settings
For Sylantro Server only
Parameter alert community
Alert community
Parameter alert external
Alert group
Parameter alert priority
Language Settings
Configuration File
Language Pack Settings
Langfrca.txt Langesmx.txt Langde.txt Langit.txt
Language Language Code
Language Codes from Standard ISO
Country Codes from Standard ISO
Country Country Code
Bahamas
Appendix
Iceland
41-001160-00, Release 2.1, Rev 115
Pakistan
Appendix a
Uganda
Suppress Dtmf Playback Setting
Display Dtmf Digits Setting
Default Value For Aastra Web UI
Intercom, Auto-Answer, and Barge In Settings
Outgoing Intercom Settings
For Configuration Files
Sip intercom prefix code
Incoming Intercom Settings
Sip play warning tone
Audio Transmit and Receive Gain Adjustment Settings
Handset sidetone gain
Handsfree tx gain
Directed Call Pickup BLF or XML Call Interception Settings
Directed call pickup prefix
Parameter play a ring splash
ACD Auto-Available Timer Settings
Park and Pickup Global Settings 57i/57i CT only
Server Park Values Asterisk Sylantro BroadWorks
Server Pickup Values Asterisk Sylantro BroadWorks
Mapping Key Parameters
Call transfer disabled
Map conf key to
Expansion Module Programmable Lines Handset
Model 560M Functions on Bottom keys
Softkey Settings for 55i, 57i, 57i CT
Format Default Value
Directed Call Pickup on Extension
Group Call Pickup on groupA
Parameter softkeyN label
SoftkeyN value
Parameter softkeyN line
For softkey type Flash
Default Value For softkey type None
Lcr, Directory, Callers List, Icom, Services, empty
For softkey type Sprecode, Park
Incoming
Outgoing
Programmable Key Settings for 53i
Text Not Applicable 146
List BLF/List in the Aastra Web UI
Parameter prgkeyN value
PrgkeyN line
Top Softkey Settings for 57i and 57i CT
Automatically activates a service provided by the server
Example
TopsoftkeyN label
Parameter topsoftkeyN value
TopsoftkeyN line
Handset Feature Key Settings for the 57i CT
FeaturekeyN label
ExpmodX keyN type
Used as the Services key
Parameter expmodX keyN label
ExpmodX keyN value
Format Default Value Range Example Aastra Web UI
Locking Softkeys and Programmable Keys
Appendix a
ExpmodX key N locked
Customizing 560M Expansion Module Column Display
Expansion Module
Expanmod1page2right
Expanmod2page1left
Expanmod2page2right
Expanmod3page1left
Expanmod3page2right
Blind Transfer Setting
Advanced Operational Parameters
Update Caller ID Setting
Appendix
Single Call Restriction
Blacklist Duration
Symmetric UDP Signaling Setting
User-Agent Setting
Troubleshooting Parameters
Log Settings
Module Name configuration files
Parameters Aastra Web UI
Appendix B
Configuration Server Protocol Setup
Tftp Server Set-up
Configuration Server Protocol Setup
Page
Appendix C
IP Phone at the Asterisk IP PBX
Exten 1234,1,DialSIP/phone1,20
Name/username Host Mask Port
Phone1/phone1192.168.1.1D 255.255.255.255 5060 Unmonitored
Page
Appendix D
Sample Configuration Files
57i Sample Configuration File
Sample Configuration Files
# Time Server Settings ## =====================
# Configuration Server Settings
## = = = = = = = = = = = = = = =
Previous expression
# General SIP Settings # = = = = = = = = = = =
# Per-line SIP Settings # ======================
Sip line3 vmail *78
# Speed Dials
57i CT Sample Configuration File
# Phone Model 57iCT
# Dhcp Setting # ============
# Network Settings # ================
# Time Server Settings # ====================
# =============================
Appendix
Previous expression
# General SIP Settings # ====================
# Per-line SIP Settings # =====================
# Softkey Settings # ================
# Speed Dials
# DND Key softkey4 type dnd softkey4 label DND
#Takes an
Appendix D
Appendix D
Appendix D
Appendix D
53i Sample Configuration File
# Dhcp Setting # =============
# Time Server Settings # =====================
Appendix D
# Additional Network Settings # ============================
Appendix D
Appendix
Appendix D
Previous expression
# General SIP Settings # ======================
# Per-line SIP Settings # =======================
# Programmable Key Settings # ===========================
Prgkey Value
Page
Appendix E
57i and 57i CT Configuration Parameters for Asterisk BLF
53i Configuration Parameters for Asterisk BLF
Asterisk BLF
53i Configuration Parameters for Broadsoft BroadWorks BLF
BroadSoft BroadWorks BLF
Page
Appendix F
Multiple Proxy Server Configuration
Multiple Proxy Server Configuration
Page
Appendix G
G-40 G-62 G-65
Support of Virtual Web Servers
Overview
XML format
Character Description Escape Sequence
Creating XML Objects
Creating Custom Softkeys
Existing Action Text Menu Input Keys
Text Menu Object Menu Screens
Implementation
XML Screen Example
Turning Off Automatic Numbering of Menu Items
You use this attribute as follows
Appendix G
Using Bullets in Menu Items
AastraIPPhoneTextMenu style=bullet
Appendix G
Text Screen Object Text Screens
XML Example
Test
XML Support for Answer and Ignore Softkeys
For 55i, 57i, and 57i CT
Implementation 55i, 57i, 57i CT
OHN 3MITH
Text Screen Format Object for Text Screens
AastraIPPhoneFormattedTextScreen Structure
Line of static text
Line of static text
UserInput Object User Input Screens
Implementation IP Addresss
XML Description
Proxy Server Server IP Backspace Dot Cancel Done
Proxy Port Backspace Cancel Done
Implementation Number
Implementation String
Symbol XML Encoding
XML Softkey Example
Time and Date Formats User Input Screens
TimeUS TimeInt US Date Int Date
US Time Enter Current Time 120000am Cancel Done
US Date Enter Birthday 12/22/1980 Cancel Done
Multiple Input Fields User Input Screens
Selection......./Selection
New AastraIPPhoneInputScreen Attributes DefaultIndex
DisplayMode
Or condensed
Screen
Scolling down changes to the next input field
Condensed Mode Screen
Directory Object Directory List Screen 57i only
XML Example
Status Message Object Idle Screen
AastraIPPhoneStatus Structure
XML Examples
Execute Commands Object for executing XML commands
AastraIPPhoneExecute Object Structure
Using the Reset Command
Using the NoOp Command
Using the FastReboot Command
XML Softkey or Programmable Key LED Behavior Command
LED Behavior XML Attribute
Appendix G
AastraIPPhoneConfiguration Object Structure
XML Example
Dynamic Configuration Parameters
Dynamic Configuration Parameters
Appendix G
Press#1Stock-WeatherMarket
XML Image Objects 55i, 57i/57i CT only
AastraIPPhoneImageScreen Object
VerticalAlign HorizontalAlign Height Width
Image
AastraIPPhoneImageMenu
AastraIPPhoneImageMenu
#Weather
AastraIPPhoneTextMenu Icon Menu
Using the IconList
Done
SoftKey index = 4 icon=2
IP Phone Internal Icon Images
URI Name Displays this
Appendix
Attributes/Options to Use with XML Objects
Timeout Attribute Configurable via XML objects only
LockIn Attribute Configurable via XML objects only
CancelAction Attribute configurable via XML objects only
Http Post
Post / HTTP/1.1
Appendix G
Refresh Setting Format
Http Refresh Header
XML Schema File
XML Schema
Http Language Header
Appendix G
Appendix G
Appendix G
Limited Warranty
Exclusions
Warranty Repair Services
After Warranty Service
Index
Index-2
41-001160-00, Release 2.1, Rev Index-3
Index-4
41-001160-00, Release 2.1, Rev Index-5
Index-6
41-001160-00, Release 2.1, Rev Index-7
Index-8
Page
SIP IP Phone Administrator Guide
