Aastra Telecom 55I, 57I CT, 53I manual Directed Call Pickup/Group Call Pickup for Sylantro Servers

Configuring Operational Features

Operational Features

Directed Call Pickup/Group Call Pickup (for Sylantro Servers)

Aastra IP phones and any attached Expansion Modules support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.

The Directed Call Pickup/Group Call Pickup feature allows you to intercept - or pickup - a call on a monitored extension. An Administrator or User can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP softkey to “pickup” (intercept) it. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a list of incoming calls. You select a call from this list, and are connected to the call.

When you configure a GCP softkey, you specify the ring group that you want to monitor for incoming calls. For example, suppose an Operator configures a GCP softkey to monitor incoming calls for a specific ring group (extensions

2200-2210). When an incoming call is received on any of these extensions, the Operator presses the GCP softkey and is connected to the call. If multiple incoming calls are received simultaneously, the Operator does the following actions:

•Presses the GCP softkey. The Operator Phone UI displays the current list of incoming calls (see below).

•Selects an extension to “pickup” first.

•Presses the Pickup softkey. The Operator is connected to the incoming call.

Select an extension DCPonline:

1.2201

Press the Pickup	=Pickup	=Cancel
softkey to intercept
the call

Operational IP Phone Features

41-001160-00, Release 2.1, Rev 04 5-135