Aastra Telecom 57I CT, 55I, 53I Aastra IP Phone UI, Logging In to a Phone Queue 55i, 57i, 57i CT

IP Phone Administrator Guide

Operational Features

Logging In to a Phone Queue (55i, 57i, 57i CT)

Operational IP Phone Features

Use the following procedure to log into a phone queue from your Aastra IP phone.

Aastra IP Phone UI

Step Action

1Press the ACD softkey on your IP phone.

Note: Check with your administrator to verify the label assigned to the ACD softkey on your IP phone.

The login screen (see below) appears. In this example, the ACD softkey accesses the Customer Support phone queue and is labelled “Support.”

Services	Icom
Dir
Callers
ACD: Support
User ID:
Password:
Backspace	Log In
	Cancel

2To log into the phone queue, use your IP phone keypad to enter the following information: User ID: The phone number you use to access the queue.

Password: The password you use to access this queue.

5-130 41-001160-00, Release 2.1, Rev 04