Aastra Telecom 55I ACD Auto-Available Timer, Configuring an Automatic Call Distribution ACD Key

Configuring Operational Features

Operational Features

ACD Auto-Available Timer

Whenever the IP phone user answers a call, or misses a call, the server automatically changes the phone’s status to unavailable. The administrator can control how long the IP phone remains in the unavailable state by configuring an auto-available timer. When the timer expires, the IP phone status is automatically changed to available. The default setting for the timer is 60 seconds.

You use the following parameters to configure an ACD Auto-Available Tmer in the configuration files:

•acd auto available

•acd auto available timer

Configuring an Automatic Call Distribution (ACD) Key

You can configure an ACD key on softkeys, programmable keys, and extension module keys. The following table illustrates examples of configuring an ACD key on the phone.

Softkey Examples	Top Softkey Examples	Programmable Key	Extension Module
		Examples	Examples
softkey1 type: acd	topsoftkey1 type: acd	prgkey1 type: acd	expmod1 key1 type: acd
softkey1 label: sales	topsoftkey1 label: sales	prgkey1 line: 1:	expmod1 key1 label: sales
softkey1 line: 1	topsoftkey1 line: 1		expmod1 key 1 line: 1
softkey1 states: idle	topsoftkey1 states: idle

Use the following procedures to configure an ACD key n the IP phone.

Configuration Files

To configure an ACD key using the configuration files, see Appendix A, the section, “Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters” on page A-136.

Operational IP Phone Features

41-001160-00, Release 2.1, Rev 04 5-123