Troubleshooting
9-2 41-001160-00, Release 2.1, Rev 04
IP Phone Administrator Guide
Troubleshooting
Troubleshooting
This section describes tasks that a system administrator can perform on the IP
phones for troubleshooting purposes. Using the Aastra Web UI, a system
administrator can:
• Assign an IP address and IP port in which to save log files
• Filter the logs according to severity that get reported to log files
• Save the current local configuration file to a specified location
• Save the current server configuration file to a specified location
• Show task and stack status
Aastra Technical Support can then use the information gathered to perform
troubleshooting tasks.
Log Settings
Using the configuration files or the Aastra Web UI, you can specify the location
for which to save files for troubleshooting purposes.
In the configuration files, you use the following parameters to configure log
settings:
•log server ip - The IP address for which to save log files for troubleshooting
purposes.
•log server port - The IP port to use to save log files for troubleshooting
purposes.
•log level - The severity level of the logs to be reported to a log file. Log Level
default is Error (3). (Changes to this parameter via the Aastra Web UI require
a reboot).
Reference
For more information about the log setting configuration parameters, see
Appendix A, the section, “Troubleshooting Parameters” on pageA-177.