Aastra Telecom 57I CT, 55I, 53I manual Troubleshooting, Log Settings

IP Phone Administrator Guide Troubleshooting

Troubleshooting

Troubleshooting

This section describes tasks that a system administrator can perform on the IP phones for troubleshooting purposes. Using the Aastra Web UI, a system administrator can:

•Assign an IP address and IP port in which to save log files

•Filter the logs according to severity that get reported to log files

•Save the current local configuration file to a specified location

•Save the current server configuration file to a specified location

•Show task and stack status

Aastra Technical Support can then use the information gathered to perform troubleshooting tasks.

Log Settings

Using the configuration files or the Aastra Web UI, you can specify the location for which to save files for troubleshooting purposes.

In the configuration files, you use the following parameters to configure log settings:

•log server ip - The IP address for which to save log files for troubleshooting purposes.

•log server port - The IP port to use to save log files for troubleshooting purposes.

•log level - The severity level of the logs to be reported to a log file. Log Level default is Error (3). (Changes to this parameter via the Aastra Web UI require a reboot).

Reference

For more information about the log setting configuration parameters, see Appendix A, the section, “Troubleshooting Parameters” on page A-177.

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