Troubleshooting | Aastra Telecom 53I, 57I CT, 55I specification

Troubleshooting

About this chapter

Chapter 9

Troubleshooting

About this chapter

Introduction

This chapter describes tasks that a system administrator can perform on the IP phones for troubleshooting purposes. It also includes answers to questions you may have while using the IP phones.

Topics

This chapter covers the following topics:

Topic	Page

Troubleshooting	page 9-2

Troubleshooting Solutions	page 9-7

Why does my phone display “Application missing”?	page 9-7

Why does my phone display the “No Service” message?	page 9-8

Why does my phone display "Bad Encrypted Config"?	page 9-8

Why is my phone not receiving the TFTP IP address from the DHCP	page 9-9
Server?
How do I restart the IP phone?	page 9-10

How do I set the IP phone to factory default?	page 9-11

How do I erase the phone’s local configuration?	page 9-12

How to reset a user’s password?	page 9-13

How do I lock and unlock the phone?	page 9-14

Troubleshooting

41-001160-00, Release 2.1, Rev 04

9-1

Image 487

Aastra Telecom 53I, 57I CT, 55I manual Troubleshooting

Contents

SIP IP Phone Page Software License Agreement Page Contents Contents Chapter Configuring Operational Features 113 Chapter Configuring Advanced Operational Features Chapter Troubleshooting 100 Appendix B Configuration Server Setup Appendix E Sample BLF Softkey Settings Limited Warranty Audience Introduction Other Documentation For Go to Chapters and appendixes in this guidePage Topic Topics References Description Reference Optional Accessories For 53i, 55i, 57i, and 57i CT For 55i, 57i, and 57i CT 536M Expansion Module Model 53i IP Phone 53i Phone Features Keys Key Description 53i Key Descriptions Directory Model 55i IP Phone 55i Phone Features 55i Key Descriptions Icom Dial Model 57i and 57i CT IP Phone 57i and 57i CT Phone Features 57i and 57i CT Key Descriptions Options List Alphabetical order Accesses the last 200 calls receivedAccesses another extension on the network Applications and voicemail, provided by third parties 57i CT Cordless Handset Key Descriptions 57i CT Cordless Handset FeaturesFunction # Function Description Softkeys Installation Considerations Firmware Installation Information Installation Requirements Configuration Server Requirement IP Phone Associated Model Firmware Firmware and Configuration Files Configuration File Precedence Step Action Installing the Firmware/Configuration FilesPage Configuration Interface Methods IP Phone UI Configuration Methods 57i/57i CT Options Key On the 55i, 57i, 57i CT Using the Options KeyFrom the 53i, 55i, or 57i/57i CT From the 57i CT handset HTTP/HTTPS Support Aastra Web UI Https Client HTTP/HTTPS Client and Server SupportHttps Server Using Https via the Aastra Web UI IP address or host name Accessing the Aastra Web UI 55i Network Status Window Logout button Operation Status Directory ResetExpansion Module N Handset Keys Preferences Basic SettingsCall Forward Advanced Settings TLS Support To disable the Aastra Web UITroubleshooting Enabling/Disabling the Aastra Web UI Using the Configuration Files Configuration Files Administrator OnlyReferences Directory 1 companydirectory Directory 2 mypersonaldirectory Administrator Options Administrator IP Phone UI Options Options-Administrator Menu using the default password References Administrator Menu Phone Status Handset PairingSimplified IP Phone UI Options Menu Full Options Menu Simplified Options Menu Configuring the Simplified IP Phone UI Options Menu Aastra Web UI Options Administrator Web UI Menu Basic Settings-Preferences-General Operation-ResetAdvanced Settings Configuration File Options Phone Status Screen for 55i, 57i, and 57i CT Phones Phone StatusPhone Status via IP Phone UI Phone Status Screen for 53i Phone Firmware Info IP&MAC AddressesLAN Port PC Port Hardware Information Network AttributesFirmware Information For Restarting the Phone Using the IP Phone UIRestarting Your Phone Select Restart Phone Click on Operation-Reset-Phone Restarting the Phone Using the Aastra Web UI Select Factory Default Set Phone to Factory Defaults/Erase Local ConfigurationSetting Factory Defaults on the Phone Setting Factory Defaults Using the IP Phone UI Settings Factory Defaults Using the Aastra Web UI Select Erase Local Config Erasing the Phone’s Local Configuration Aastra Web UI General Settings Basic SettingsParameter Aastra Web UI Configuration Files Description Available on the 55i, 57i, and 57i CT only This feature on the Basic Preferences screen is Parameter Aastra Web UI Configuration Files Description Incoming Intercom Settings all models Parameter Description Aastra Web UI Configuration FilesIncoming/Outgoing Intercom Calls Outgoing Intercom Settings 55i, 57i, and 57i CT only Intercom line parameter Mapping on Key Mapping Ring Tones Priority Alerting Settings Options Call Pickup BLF or XML Call Interception on Directed Call Pickup DCP Time and Date Auto Call Distribution ACD Settings Langde.txt LanguageLangfr-ca.txt Langes.txt Network Settings Dhcp Basic Network Settings Parameter Parameters IP Phone UI Aastra Web UI Configuration Files Description Configuring LAN and PC Port Options Advanced Network Settings Configuring NAT Address Network Time Servers on Server1, time server2, and time Https SIP Type of Service ToS, Dscp LAN Port Settings Port Global Settings Where the Dscp value range is Example PC Port Settings Port Basic SIP Authentication Settings SIP Settings Options Line Appearance BLA 55i Basic SIP Network Settings OFF URI Advanced SIP Settings optional on Advanced SIP Settings Line Number in Register Messages on Parameter Parameters Registration Renewal Broadsoft Servers on You can configure the following RTP settings RTP Settings Real-time Transport Protocol RTP Settings on IP Phone Available Model Line Settings IP Phone Model Softkeys Expansion Module Programmable Keys Softkeys, Programmable Keys, Expansion Module Keys Action URI Download Protocol Settings Configuration Server Settings To the FTP server. See the following Http path Https path Mode Auto resync mode Auto-Resync Settings Section, Automatic Update XML Push Server List Approved IP Addresses Firmware Update Features Configuring the IP Phones Configuring the IP Overview Basic Network Settings Network Settings Http Protocol Format Examples DNS Caching Configuring Dhcp Select Network Settings Select Administrator Menu Configuring Network Settings Manually Configuring Aastra Web UI Auto-negotiation Configuring LAN and PC Port NegotiationHalf-Duplex 10Mbps or 100Mbps Full-Duplex 10Mbps or 100Mbps Configuring the LAN Port and PC PortSelect LAN Port Link Select PC Port Link Default is AutoNegotiation Default is Auto Negotiation To save your settings Network Address Translation NAT Advanced Network Settings Other proxy/registrars NAT router configurationNortel Proxy/Registrar SBC or ALG proxy/registrar Nortel Networks NAT Configuring Nortel NAT optional Select Restart 41-001160-00, Release 2.1, Rev Aastra Web UI Select Network Settings Select Static NAT Configuring NAT Address and Port optionalSelect NAT RTP Port Aastra Web UI Https Client/Server Configuration Configuring Https Client and Server Settings Configure Https Server Configure Https Client TSL Universal Plug and Play UPnP for remote phones Upnp manager Upnp gateway Sip nat rtp port Configuring UPnP optional Select Restart Select Network Settings Select NAT Settings Aastra Web UI Virtual LAN optional LAN Port GlobalPC Port Range Dscp Range/VLAN Priority MappingDscp Range/VLAN Priority Vlan Priority ToS Field Configuring Type of Service ToS/DSCP optionalProtocol Default Dscp Name Select Network Settings Select Type of Service Dscp Select Restart Configuring Select Phone Vlan Select Vlan Priority Configuring Vlan optionalSelect Network Settings Select Vlan Settings Select Vlan Enable To set Vlan ID and priority for PC Port Port To set Vlan ID and priority for LAN Port PortSelect Phone Vlan SIP Priority RTP Priority Rtcp Priority Select PC Port Priority To set Vlan ID and priority for the LAN Port Port Step Action Click on Advanced Settings-Network-VLAN To set Vlan ID and priority for the PC Port Port Select Preferences Select Time and Date Select Time Server Configuring NTP Servers optionalSelect Timer Server 1, Timer Server 2, or Time Server Network Time Servers Configuring the IP Phones To save your changes Global SIP Settings SIP Global Network Parameters Basic SIP SettingsSIP Global Authentication Parameters SIP Global Parameters SIP Per-Line Network Parameters SIP Per-Line Authentication ParametersSIP Per-Line Parameters IP Phone UI Parameters Aastra Web UI Parameters SIP Precedence Example How it Works Backup Proxy/Registrar SupportSIP Server SRV Lookup Configuring Basic SIP Network Settings optional Configuring Registrar IP and Registrar Port Configuring Proxy IP and Proxy PortEnabling/Disabling the Use of the Registrar Server Phones Configuring the IP Phones To configure SIP authentication settings Lab Phone 57iJohn Burns 53i To configure SIP network settings To save your changes Aastra Web UI Parameters Configuration File Parameters Advanced SIP Settings optional Configuring Advanced SIP Settings Configuring the IP Phones Step Action Configuring the IP Phones Configuring the IP Phones Real-time Transport Protocol RTP Settings Basic Codecs G.711 u-Law, G.711 a-Law, G.729 RTP Port Customized Codec Preference List Default Codec SettingsBit Rate Algorithm Packetizatio Silence Time Suppression Out-of-Band Dtmf Customized Codec SettingsAttribute Value RTP Encryption Dtmf Method Silence Suppression Configuring RTP Features Configuring the IP Phones Per-Line Settings Step Action Click on Advanced Settings-Line N-RTP Settings Phones Autodial Settings Global Configuration Configuring AutoDial Using the Configuration FilesPer-Line Configuration Global Configuration Configuring Autodial Using the Aastra Web UIClick on Advanced Settings-Global SIP-Autodial Settings Click on Advanced Settings-Line 1 9-Autodial Settings Per-Line Configuration Configuring the IP Phones Select Configuration Server Configuring the Configuration Server ProtocolSelect Download Protocol Use Tftp Use FTP Use Http Use Https Tftp Settings FTP Settings Http Settings Https Settings Select FTP Password Use the following table to configure the applicable serverTftp Settings Select Primary Tftp FTP Settings Select FTP Server Select Download Path Https Settings Select Http Client Select Download Server Step Action Click on Advanced Settings-Configuration Server Tftp Select Operation-Reset and click Configuring the IP Phones Operational IP Phone Features Features Configuring Operational Features Configuring a User Password User PasswordsSelect User Password Click on Operation-User Password Click on Operation-Phone Lock Resetting a User Password Operational IP Phone Features Procedure Administrator Passwords Locking/Unlocking the Phone Unlock the phone Locking/Unlocking the Phone Using the IP Phone UILock the phone Select Phone Lock Locking/Unlocking the Phone Using the Aastra Web UI Features Configuring a Lock/Unlock Key Using the Configuration Files Click on Operation-Softkeys and XML Configuring a Lock/Unlock Key using the Aastra Web UIClick on Operation-Programmable Keys Using the Configured Lock/Unlock Key on the IP Phone Emergency Number Description Defining an Emergency Dial Plan Configuring an Emergency Dial Plan Time and Date Feature Method of configurationDaylight Savings Time DST Information Set Date and Date Format Set Time and Time Format Set Daylight Savings Time Set Time ZoneSelect Time Zone 16 For Click on Basic Settings-Preferences-Time and Date Setting Language Loading Language Packs via the Configuration File mac.cfgLoading Language Packs Example Loading Language Packs via the Aastra Web UI Specifying the Language to Use Step Action Press Operational IP Phone Features Loading the Language Pack Click on Basic Settings-Preferences-Language SettingsSpecifying the Language to Use in the Aastra Web UI Aastra Web UI displays all screens in the language you chose PrgkeyN locked FeaturekeyN lockedLocking IP Phone Keys TopsoftkeyN locked Locking the IP Phone Keys Local Dial Plan Symbol Description Prefix Dialing Dial Plan Example SIP Dial Plan Terminator Digit Timeout Click on Basic Settings-Preferences To save your changes Park Calls/Pick Up Parked Calls Park/Pickup Static Configuration 55i, 57i, 57i CT onlySprecode Pickupsprecode Park Call Pickup Call Park/Pickup Call Server Configuration ValuesHow It displays on the Phone 55i, 57i, 57i CT only Configuring Park /Pickup using Static Configuration Operational Click on Basic Settings-Preferences-General Suppressing Dtmf Playback Configuring Suppression of Dtmf Playback Click on Operation-Reset Display Dtmf Digits Configuring Display Dtmf Digits Operational Call Waiting/Call Waiting Tone Call Waiting Tone Configuring Call Waiting/Call Waiting Tone Click on Basic Settings- Preferences-General Stuttered Dial Tone Configuring Stuttered Dial Tone Operational IP Phone Features XML Beep Support Configuring XML Beep Support Operational IP Phone Features Configuring Status Scroll Delay Status Scroll Delay OperationalIPPhone Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts DialingHow it Works Features For Goodbye Key Cancels Incoming CallConfiguring the Goodbye Key to Cancel Incoming Calls For the 55i, 57i, and 57i CT Features UPnP Mapping Lines for remote phones Configuring UPnP Mapping LinesMapping Lines Features Configuring Message Waiting Indicator MWI Message Waiting Indicator Line Click on Basic Settings- Preferences-General Incoming/Outgoing Intercom with Auto-Answer and Barge Configuration File Parameters Web UI ParametersOutgoing Intercom Calls Auto-Answer/Play Warning Tone Delay before Auto-AnswerIncoming Intercom Calls Microphone Mute Allow Barge Configuring Intercom Calls Settings Configuration Files Incoming intercom settings Features Operational IP Phone Features Key Mapping Redial disabled Conference disabled Call transfer disabledEnabling/Disabling Redial, Xfer, and Conf Keys Mapping Redial and Conf Keys as Speeddials Operational Using Redial Key for Last Number Redial Configuration Method Valid Values Default Value Ring Tone Settings TableRing Tones and Tone Sets Phone Features Ring Tone Sets Select Set Ring Tone Configuring Ring Tones and Tone SetsFor global configuration only Select Preferences For per-line configuration For global configuration How Priority Alerting Works Priority AlertingAsterisk/Broadworks Server Ring Tone Keywords Sylantro Server Ring Tone Keywords Ring Tone PatternsCall Criteria Bellcore Tones Bellcore-dr4 Call criteria Bellcore tones for each call criteriaBellcore-dr2 Bellcore-dr3 Call Waiting Tones Configuring Priority Alerting For Sylantro Servers Done Directed Call Pickup BLF or XML Call Interception Directed Call Pickup Prefix optional Operational IP Phone Features Enabling/Disabling Directed Call Pickup Configuring BLF/BLF List for Directed Call Pickup Operational IP Phone Features For the 55i, 57i, and 57i CT softkeys Operational IP Phone Features Configuring XML for Directed Call Pickup Operational IP Phone Features For the 55i, 57i, and 57i CT softkeys Operational IP Phone Features Softkeys 55i, 57i, 57i CT State-Based Softkeys 55i, 57i, 57i CT only Softkey Type Default States SoftkeyN states Softkey Idle Connected Configuration Example Model 560M Programmable Keys 53iSoftkey/Programmable Key/Expansion Module Key Functions Model 536M Key Functions Table Group Call Pickup Distribution ACDDirected Call Pickup DCP Last Call Return SprecodePark Pickup Conference IcomTransfer Services Configuration Aastra Web UI Key FunctionEmpty Configuring Softkeys and Programmable Keys For Softkeys and Expansion Module Keys For programmable keys 57i Cordless CT Feature Keys Feature Key Programming Guidelines List empty Use web page to configure Handset Key Functions Table Handset Feature Key Functions Function File Parameter Description Transfer Feature Key Configuration Aastra Web UI Feature Key Configuration Aastra Web UI Function Configuring Handset Feature Keys Click on Operation-Handset Keys Speeddial Prefixes Busy Lamp Field BLF BLF Setting For use with Asterisk BLF\List Setting BroadSoft BLF Configuration Asterisk BLF Configuration Configuring BLFs Aastra Web UI 41-001160-00, Release 2.1, Rev 119 BLF Subscription Period Configuring BLF Subscription Period Click on Advanced Settings-Global SIP-Advanced SIP Settings Automatic Call Distribution ACD for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD Auto-Available Timer Configuring the ACD Auto-Available Timer Type field, select Auto Call Distribution Configuring an ACD Key Using the Aastra Web UI Auto Available check-box, click Enabled 126 41-001160-00, Release 2.1, Rev 127 Using the ACD Feature on your IP Phone 41-001160-00, Release 2.1, Rev 129 Logging In to a Phone Queue 55i, 57i, 57i CT Aastra IP Phone UI 41-001160-00, Release 2.1, Rev 131 Logging In To a Phone Queue ACD Subscription Period Configuring ACD Subscription Period Aastra Web UI Directed Call Pickup/Group Call Pickup for Sylantro Servers Configuration Files 41-001160-00, Release 2.1, Rev 137 Operational IP Phone Features Operational IP Phone Features Value field, enter groupcallpickup Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Using Group Call Pickup GCP DCPonline Do Not Disturb DND Configuring DND OperationalIPPhoneFeatures Bridged Line Appearance BLA 55i, 57i, 57i CT only IP Phone Model Possible # of BLA Lines Configuring BLALine Mode Phone Number BLA Number Global BLA For Sylantro Server Per-Line BLA Configuring Global BLA For global configuration of BLA Click on Advanced Settings-Line N For per-line configuration of BLA Using a BLA Line on the IP Phone #line 1 Bob BLA Support for Third Party Registration Alice’s configuration is as follows Park/Pick Up Key Park/Pickup Programmable Configuration using a key On 57i/57i CT Server Park Configuration Pickup Configuration Configuring Park/Pickup Key Using Configuration FilesModel 57i/57i CT Examples Model 53i Examples Configuring a Park/Pickup Key Using Aastra Web UI For the 57i/57i CT For the 57i CT Handset 53i Screen 41-001160-00, Release 2.1, Rev 161 Parking a Call Using the Park Call/Pickup Parked Call FeaturePicking up a Parked Call 41-001160-00, Release 2.1, Rev 163 Last Call Return lcr For Sylantro Servers Configuring Last Call Return Operational IP Phone Features For the 57i CT Handset Click on Operation-Programmable Keys i Screen Call Forwarding Call forward disabled Enabling/Disabling the Ability to Configure Call ForwardingIP Phone Model Available Lines for Call Forwarding Select Call Forward Configuration Method for Call ForwardingConfiguring Call Forwarding For global configuration of call forwarding For 55i/57i/57i CT Click on Basic Settings-Call Forward For per-line configuration of call forwarding Callers List Key Callers List 41-001160-00, Release 2.1, Rev 175 Using the Callers List Callers list disabledEnabling/Disabling Callers List 41-001160-00, Release 2.1, Rev 177 Click on Operation-Directory Downloading the Callers List Creating Customizable Callers List and Services Keys Customizable Callers List and Services Keys Enabling/Disabling Missed Calls Indicator Missed Calls IndicatorMissed calls indicator disabled Accessing and Clearing Missed Calls Directory key Directory ListDirectory List Capabilities Administrator/User Functions for Directory List 184 Enabling/Disabling Directory List Directory disabled Character Description Server to IP Phone Download Directory List Limitations Server to IP Phone Download BehaviorDirectory List Limitations To dial from an entry in the Directory List Using the Directory ListTo add a new entry to the Directory List To delete an entry from the Directory List To edit an entry in the Directory ListTo delete all entries from the Directory List From the 57i CT handset Downloading from the IP Phone to the Server Downloading from the Server to the IP Phone FeaturesPhoneIP Sip lineN vmail Voicemail 55i, 57i, and 57i CT only Sip line1 vmail *97 Sip line2 vmail *95 Using Voicemail 57i57i CT only Creating Customized XML Services on the IP Phones XML Customized Services AastraIPPhoneExecute AastraIPPhoneConfigurationXML Object Description AastraIPPhoneDirectory AastraIPPhoneStatus XML Get Timeout Xml status scroll delay config filesStatus Scroll Delay seconds Web UI Timeout Attribute/Option Description/Usage Valid Values LockIn CancelActionFor example Enabling/Disabling a Beep for Status Message Displays Status Scroll Delay seconds via the Aastra Web UI Scroll Delay Option for Status MessagesXML Configuration Push from the Server XML Get Timeout Configuring the Phone to use XMLXml application URI Xml application title Configuring for XML on the IP Phone Example Configuration of XML applicationXML Push Requests Aastra Web UI Applicable field For 41-001160-00, Release 2.1, Rev 207 Select Custom Features Using the XML Customized ServiceFor the 55i/57i/57i CT XML Action URIs You dial out the number 5551212, the phone executes a GET on Configuring XML Action URIs Http//10.50.10.140/startup Click on Advanced Settings-Action URI Http//10.50.10.140/outgoing.php?number=$$REMOTENUMBER$$ XML Softkey URI Configuring XML Softkey URIs Http//10.50.10.140/script.pl?name=$$SIPUSERNAME$$ Aastra Click on Operation-Programmable Keys 53i Screen Handset tx gain Audio Transmit and Receive Gain AdjustmentsParameter Description Headset tx gain Headset sidetone gain Audio mode Configuring Audio Transmit and Receive Gain AdjustmentsParameter Description Handsfree tx gain Centralized Conferencing for Sylantro and Broadsoft Servers Per-Line Parameter Global Parameter Conf@mediaserver address mediaport Configuring Centralized Conferencing Using the Aastra Web UI Click on Advanced Settings-Line #-Basic SIP Network Settings 1 Screen Customizing the Display Columns on the 560M Expansion Module Expansion Module 2 3 pages Expansion Module 1 3 pages2 Screen Example Expansion Module 3 3 pages 3 Screen Cuztomizing the 560M Expansion Module Column DisplayPage Advanced Operational Features IP Phone Administrator Guide About this chapter Feature Description Advanced Operational Features Advanced MAC Address/Line Number in Register Messages Configuring the MAC address/Line Number in Register MessageSip send mac Sip send line FeaturesOperational SIP Message Sequence for Blind Transfer Configuring SIP Message Sequence for Blind Transfer Sip update callerid Update Caller ID During a CallConfiguring Update Caller ID During a Call Configuring Boot Sequence Recovery Mode Boot Sequence Recovery ModeForce web recovery mode disabled Max boot count Auto-discovery Using mDNS Single Call Restriction 57i CT only Configuring Single Call Restriction FeaturesOperational 3KRQH% Missed Call Summary Subscription Global Parameters Aastra Web UI Click on Advanced Settings-Line N-Advanced SIP Settings Blacklist Duration Broadsoft Servers Configuring Blacklist Duration Using the Configuration Files Configuring a Server Blacklist Using the Aastra Web UI Whitelist Proxy Configuring Whitelist Proxy Using the Configuration Files Configuring Whitelist Proxy Using the Aastra Web UI Transport Layer Security TLS SIP Asserted Identity for Sylantro Servers Configuring TLS Using the Configuration Files Advanced Operational Configuring TLS Using the Aastra Web UI Click on Advanced Settings-TLS Support To save your changes Symmetric UDP Signaling Removing UserAgent and Server SIP Headers Configuring UserAgent/Server SIP HeadersSip user-agent Mandatory versus Optional Billing Codes Billing Codes Implementation Notes 50500#6172385000 6172385000#300Phonenumber%23billingcode Phonenumber%23billing code Numbers Not Requiring Billing Codes Page Encryption and the IP Phone Encrypted Files on the IP Phone Configuration File Encryption Method To encrypt the IP phone configuration files Procedure to Encrypt/Decrypt Configuration Files \ anacrypt aastra.cfg -p 1234abcd \ anacrypt Page Firmware Upgrade Upgrading the Firmware Manual Firmware Update Tftp only Step Action Click on Advanced Settings-Firmware Update Manual Firmware and Configuration File Update To restart the phone Mode Time Automatic Update auto-resyncAuto-resync mode Auto-resync time Configuring Automatic Update Select the auto-resync mode from the Mode field Reference Page Troubleshooting Log Settings Troubleshooting Module/Debug Level Settings Support Information Performing Troubleshooting TasksGet local.cfg Get server.cfg Show task and Stack Status To set log settings Step Action Click on Advanced Settings-Troubleshooting Get server.cfg field To set blog modulesTo perform support tasks Local.cfg field Why does my phone display Application missing? Troubleshooting Solutions Fix Why does my phone display the No Service message?Why does my phone display Bad Encrypted Config? Reason Troubleshooting How do I restart the IP phone? How do I set the IP phone to factory default? How do I erase the phone’s local configuration? Step Action Click on Operation-User Password How to reset a user’s password? How do I lock and unlock the phone? Click on Operation-Phone Lock Page Appendix a IP Phone Administrator Guide About this appendix Appendix Setting Parameters in Configuration Files Simplified IP Phone UI Options Menu Parameter Configuration Files Parameter IP phone UI Subnet mask Default Value Range Range Example Password Settings Configuration Files Aastra.cfg, mac.cfg Parameter user password Emergency Dial Plan Settings Aastra Web UI Settings Download protocol Default Value Range Example Description Format Default Value Range Example IP phone UIParameter alternate tftp server Ftp server Ftp password Https server Description Format Default Value Range Example Aastra Web UI Parameter auto resync mode Parameter Aastra Web UI Network Address Translation NAT Settings Sip nat rtp port Sip nortel nat timer Https Client and Server Settings Https block http post xml UPnP Settings Global Parameters Virtual Local Area Network Vlan SettingsUpnp manager and upnp gateway must be set LAN Port Ethernet Port 0 Parameters Dscp Priority Parameter tos priority map PC Port Ethernet Port 1 Parameters Type of Service ToS/DSCP Settings Time Server Settings Parameter time server2 Time and Date Settings Parameter dst config Time Zone Name Time Zone Code Time Zone Name/Time Zone Code Table NST HKS PES SIP Local Dial Plan Settings Sip dial plan terminator SIP Global Authentication Settings SIP Basic, Global Settings Parameter sip user name Sip auth name Sip bla number SIP Global Network Settings Sip backup proxy ip Sip outbound proxy port Sip registrar port Sip backup registrar port SIP Per-Line Authentication Settings SIP Basic, Per-Line Settings Sip lineN user name Sip lineN auth name Sip lineN bla number Asip lineN mode SIP Per-Line Network Settings Sip linex backup proxy ip Sip lineN outbound proxy port Sip lineN registrar port Sip linex backup registrar port Global Settings Centralized Conferencing Settings Per-Line Settings Period Advanced SIP Settings Sip send mac Description Format Default Value Range Example Parameter sip session timer Sip T2 timer Sip transport protocol Transport Protocol Sip registration retry timer Sip registration renewal timer Sip acd subscription period Missed Call Summary Subscription Settings Missed call summary subscription parameter, phone B receives Per-Line Parameter Transport Layer Security TLS Settings Sips persistent tls Sips root and intermediate Sips local certificate Sips trusted certificates RTP, Codec, Dtmf Global Settings Silsupp Payload Sip dtmf method Sip silence suppression Sip lineN srtp mode Format Default Value Range Examples Default Value Range Examples Voicemail Settings Directory Settings Customize Callers List and Services Key Callers List Settings Call Forward Settings Missed Calls Indicator Settings XML Settings Xml application title Xml beep notification Action URI Settings Action uri incoming Ring Tone and Tone Set Global Settings Range Aastra Web UI & IP Phone UI Parameter tone set Ring Tone Per-Line Settings Incoming Call Interrupts Dialing Setting For For the 55i, 57i, and 57i CT Stuttered Dial Tone Setting Call Waiting Settings Message Waiting Indicator Settings For Sylantro Server only Priority Alert Settings Parameter alert community Alert community Parameter alert external Alert group Parameter alert priority Configuration File Language Settings Langfrca.txt Langesmx.txt Langde.txt Langit.txt Language Pack Settings Country Country Code Language Codes from Standard ISOCountry Codes from Standard ISO Language Language Code Bahamas Appendix Iceland 41-001160-00, Release 2.1, Rev 115 Pakistan Appendix a Uganda Suppress Dtmf Playback Setting Display Dtmf Digits Setting For Configuration Files Intercom, Auto-Answer, and Barge In SettingsOutgoing Intercom Settings Default Value For Aastra Web UI Sip intercom prefix code Incoming Intercom Settings Sip play warning tone Audio Transmit and Receive Gain Adjustment Settings Handset sidetone gain Handsfree tx gain Directed Call Pickup BLF or XML Call Interception Settings Directed call pickup prefix Parameter play a ring splash ACD Auto-Available Timer Settings Server Park Values Asterisk Sylantro BroadWorks Park and Pickup Global Settings 57i/57i CT onlyServer Pickup Values Asterisk Sylantro BroadWorks Mapping Key Parameters Call transfer disabled Map conf key to Model 560M Functions on Bottom keys Expansion Module Programmable Lines Handset Softkey Settings for 55i, 57i, 57i CT Format Default Value Group Call Pickup on groupA Directed Call Pickup on Extension Parameter softkeyN label SoftkeyN value Parameter softkeyN line For softkey type Sprecode, Park Default Value For softkey type NoneLcr, Directory, Callers List, Icom, Services, empty For softkey type Flash Outgoing Incoming Programmable Key Settings for 53i Text Not Applicable 146 List BLF/List in the Aastra Web UI Parameter prgkeyN value PrgkeyN line Top Softkey Settings for 57i and 57i CT Automatically activates a service provided by the server Example TopsoftkeyN label Parameter topsoftkeyN value TopsoftkeyN line Handset Feature Key Settings for the 57i CT FeaturekeyN label ExpmodX keyN type Used as the Services key Parameter expmodX keyN label ExpmodX keyN value Format Default Value Range Example Aastra Web UI Locking Softkeys and Programmable Keys Appendix a ExpmodX key N locked Expansion Module Customizing 560M Expansion Module Column Display Expanmod1page2right Expanmod2page1left Expanmod2page2right Expanmod3page1left Expanmod3page2right Advanced Operational Parameters Blind Transfer Setting Appendix Update Caller ID Setting Single Call Restriction Blacklist Duration User-Agent Setting Symmetric UDP Signaling Setting Log Settings Troubleshooting Parameters Parameters Aastra Web UI Module Name configuration files Appendix B Tftp Server Set-up Configuration Server Protocol Setup Configuration Server Protocol Setup Page Appendix C IP Phone at the Asterisk IP PBX Name/username Host Mask Port Exten 1234,1,DialSIP/phone1,20Phone1/phone1192.168.1.1D 255.255.255.255 5060 Unmonitored Page Appendix D 57i Sample Configuration File Sample Configuration Files Sample Configuration Files # Time Server Settings ## ===================== # Configuration Server Settings ## = = = = = = = = = = = = = = = Previous expression # General SIP Settings # = = = = = = = = = = = # Per-line SIP Settings # ====================== Sip line3 vmail *78 # Speed Dials # Phone Model 57iCT 57i CT Sample Configuration File # Dhcp Setting # ============ # Network Settings # ================ # Time Server Settings # ==================== # ============================= Appendix Previous expression # General SIP Settings # ==================== # Per-line SIP Settings # ===================== # Softkey Settings # ================ # Speed Dials # DND Key softkey4 type dnd softkey4 label DND #Takes an Appendix D Appendix D Appendix D Appendix D 53i Sample Configuration File # Dhcp Setting # ============= # Time Server Settings # ===================== Appendix D # Additional Network Settings # ============================ Appendix D Appendix Appendix D Previous expression # General SIP Settings # ====================== # Per-line SIP Settings # ======================= # Programmable Key Settings # =========================== Prgkey Value Page Appendix E 53i Configuration Parameters for Asterisk BLF 57i and 57i CT Configuration Parameters for Asterisk BLFAsterisk BLF BroadSoft BroadWorks BLF 53i Configuration Parameters for Broadsoft BroadWorks BLFPage Appendix F Multiple Proxy Server Configuration Multiple Proxy Server Configuration Page Appendix G G-40 G-62 G-65 Character Description Escape Sequence OverviewXML format Support of Virtual Web Servers Creating XML Objects Existing Action Text Menu Input Keys Creating Custom Softkeys Implementation Text Menu Object Menu Screens XML Screen Example You use this attribute as follows Turning Off Automatic Numbering of Menu Items Appendix G AastraIPPhoneTextMenu style=bullet Using Bullets in Menu Items Appendix G Text Screen Object Text Screens XML Example Test For 55i, 57i, and 57i CT XML Support for Answer and Ignore SoftkeysImplementation 55i, 57i, 57i CT OHN 3MITH Text Screen Format Object for Text Screens AastraIPPhoneFormattedTextScreen Structure Line of static text Line of static text Implementation IP Addresss UserInput Object User Input Screens XML Description Proxy Server Server IP Backspace Dot Cancel Done Implementation Number Proxy Port Backspace Cancel Done Implementation String Symbol XML Encoding XML Softkey Example TimeUS TimeInt US Date Int Date Time and Date Formats User Input Screens US Time Enter Current Time 120000am Cancel Done US Date Enter Birthday 12/22/1980 Cancel Done Selection......./Selection Multiple Input Fields User Input Screens DisplayMode New AastraIPPhoneInputScreen Attributes DefaultIndexOr condensed Screen Scolling down changes to the next input field Condensed Mode Screen Directory Object Directory List Screen 57i only XML Example AastraIPPhoneStatus Structure Status Message Object Idle Screen XML Examples AastraIPPhoneExecute Object Structure Execute Commands Object for executing XML commands Using the NoOp Command Using the Reset Command XML Softkey or Programmable Key LED Behavior Command Using the FastReboot CommandLED Behavior XML Attribute Appendix G AastraIPPhoneConfiguration Object Structure XML Example Dynamic Configuration Parameters Dynamic Configuration Parameters Appendix G XML Image Objects 55i, 57i/57i CT only Press#1Stock-WeatherMarket VerticalAlign HorizontalAlign Height Width AastraIPPhoneImageScreen Object Image AastraIPPhoneImageMenu AastraIPPhoneImageMenu #Weather AastraIPPhoneTextMenu Icon Menu Done Using the IconList SoftKey index = 4 icon=2 URI Name Displays this IP Phone Internal Icon Images Appendix Attributes/Options to Use with XML Objects Timeout Attribute Configurable via XML objects only LockIn Attribute Configurable via XML objects only CancelAction Attribute configurable via XML objects only Post / HTTP/1.1 Http Post Appendix G Http Refresh Header Refresh Setting Format XML Schema XML Schema FileHttp Language Header Appendix G Appendix G Appendix G Exclusions Limited Warranty After Warranty Service Warranty Repair Services Index Index-2 41-001160-00, Release 2.1, Rev Index-3 Index-4 41-001160-00, Release 2.1, Rev Index-5 Index-6 41-001160-00, Release 2.1, Rev Index-7 Index-8 Page SIP IP Phone Administrator Guide