Aastra Telecom 53I, 55I, 57I, 57I CT Why is my phone not receiving the TFTP IP address from the DHCP Server?

Troubleshooting Solutions

41-001160-00, Release 2.1, Rev 04 9-9

Troubleshooting

Reason:

Neither of the <mac>.tuz and aastra.tuz files are present on the configuration

server (TFTP/FTP/HTTP).

Fix:

Create the encrypted files using anacrypt.exe and copy them to the configuration

server.

Reason:

The encrypted <mac>.tuz or aastra.tuz file is encrypted using a different version

of anacrypt.exe than the phone firmware.

Fix:

Run "anacrypt.exe -v" and confirm that the correct version is reported, compared

to the phone firmware version.

Why is my phone not receiving the TFTP IP address from the DHCP Server?

For DHCP to automatically populate the IP address or qualified domain name for

the TFTP server, your DHCP server must support Option 66. Option 66 is

responsible for forwarding the TFTP server IP address or domain name to the

phone automatically. If your DHCP server does not support Option 66, you must

manually enter the IP address or qualified domain name for the TFTP server into

your IP phone configuration.

For procedures on configuring the TFTP server using the IP phone UI and the

Aastra Web UI, see Chapter 4, the section, “Configuring the Configuration Server

Protocol” on page 4-79.

For specific protocol parameters you can set in the configuration files, see

Appendix A, the section, “Configuration Server Settings” on page A-13.