Aastra Telecom 53I, 57I CT, 55I manual Configuring an ACD Key Using the Aastra Web UI

Configuring Operational Features

Operational Features

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Configuring an ACD Key Using the Aastra Web UI

Use the following procedure to configure an ACD softkey, programmable key, or expansion module key using the Aastra Web UI. This procedure uses the 55i IP phone as an example.

Aastra Web UI

Click on Operation->Softkeys and XML or

Click on Operation->Programmable Keys or

Click on Operation->Expansion Module <N>.

Depending on your phone-model, the key configuration screen displays. The 57i Key Screen is shown as an example.

In the “Type” field, select Auto Call Distribution.

In the “Label” field, specify a name for this ACD softkey. The Label helps identify which queue you are subscribing to when you login. (This field does not apply to the 53i.)

For example: Sales

Operational IP Phone Features

41-001160-00, Release 2.1, Rev 04 5-125