Avaya NN44400-114 manual Customizing a tab name, Declining a Web communications contact

Web communications

1On the work item, click Accept.

Attention: Your site administrator configures the maximum number of additional contacts you can manage.

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Customizing a tab name

If you have multiple IM Web communications contacts, customize the tab name to identify the received contact.

Procedure steps

Step Action

1On the Agent Desktop right panel, double-click the required tab.

2Type the <contact name>.

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Variable definitions
	Variable	Value
	<contact name>	The keyword you use to identify the customer: for
		example, the first or last name.

Declining a Web communications contact

Decline a Web communications contact when you are not available to chat with a customer and you want to return the contact to the queue.

Procedure steps

Step Action

1On the work item, click Reject.

The contact returns to the queue and into Web-on-hold. Your status is set to

Not Ready.

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NN44400-114 Contact Center Agent Desktop 2 December 2010 101