Avaya NN44400-114 manual Using a template response, Defining your default attachment folder

E-mail

Using a template response

Use a template response that you previously created for responses to typical customer queries.

Procedure steps

Step Action

1In the e-mail window, click Insert Template.

2Navigate to the template folder.

If you defined a template folder in the user settings, the default template folder automatically appears.

3Select the template file, and then click Open.

4If necessary, edit the text in the body of the e-mail message.

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Defining your default attachment folder

Define a default attachment folder in which to store files to add as attachments to e-mail messages. You can add a file from the Shared Files folder that your administrator creates, or you can navigate to any other directory, folder, or subfolder on your computer and attach a file from there. You must save file attachments with UTF-8 encoding.

Procedure steps

Step Action

1On the Top bar, click User Preferences.

2Select the Preferences tab.

3In the Default Attachment Location box, type the path to the folder containing the attachment, or click Change to change the current folder location.

4Click Save.

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Adding an attachment to your e-mail response

You can add one or more file attachments to an e-mail message that you send to a customer.

74 NN44400-114 Contact Center Agent Desktop 2 December 2010