Avaya NN44400-114 manual Using the spelling checker

Short Message Service text message

other e-mail addresses from the corporate address book or multimedia database.

3In the Subject box, accept the subject currently displayed or edit the subject.

4Add text to the reply using one or both of the following methods:

•Type the message text.

•Add a template response.

5To perform a spell check, click Check Spelling.

6In the Agent Note box, type additional information about the contact or the customer. Only agents and supervisors can view the information in the Agent Note box.

7Click Send.

8Close the contact. If required, select a reason for closing the contact.

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Using the spelling checker

Use the spell-check feature on the Agent Desktop interface to locate spelling errors in your l message. You can enable or disable the automatic spell-check feature.

You can use the User Settings window to select a default language for the spell-check dictionary. You can also specify a spell-check dictionary for a particular e-mail message by selecting a language from the list on the right side of the toolbar.

The spell-check feature highlights words in the SMS text message subject and body that are considered incorrect and presents alternatives, which you can accept or ignore. If you accept the change, the new spelling replaces the original word. If you ignore the change, the original spelling remains. The spell-check feature closes automatically when it can find no more misspelled words.

Procedure steps

Step Action

1When you finish typing your SMS text message, click spell-check.

2If the spell-check feature highlights a word, perform one of the following steps:

•Click Ignore to keep the original spelling of the word.

•Click Ignore All to keep the original spelling of all instances of the word.

•Click Add to add the selected word to the dictionary.

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