Avaya NN44400-114 manual Printing search results, Viewing a contact

Customer and contact details

5Click Search.

6To sort the search results by a column, click the column heading of the field by which you want to sort.

7Double-click the contact to open.

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Printing search results

You can print the search results of either a customer or contact search.

Prerequisites

•Ensure that you have a printer set up and that you know the correct printer settings to select.

Procedure steps

Step Action

1Generate the search results for a customer or contact search.

2Click Print.

3Select the correct settings for your printer.

--End--

Viewing a contact

View a contact if you want to review information for a contact, for example, to see how an agent handled a particular contact.

You cannot change information in the contact because the contact is not open.

Prerequisites

•Ensure that your status is Not Ready.

Procedure steps

Step Action

1On the History tab of the Customer Details window, select the contact to open.

2Right-click and select Read-only Contact.

You can also double-click a contact to open the contact details.

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