Using your Agent Desktop
functionality then the URL is <Communication Control Toolkit servername>/ agentdesktop.
2Click Launch Agent Desktop.
3Click Install.
--End--
Starting the Agent Desktop
Start the Agent Desktop when you are ready to open the application.
Prerequisites
•Ensure that you install Agent Desktop. See Installing the Agent Desktop (page 19).
•Ensure that the administrator configured your Windows User ID in Communication Control Toolkit (CCT) and that you have a valid user ID, password, and domain for use with Agent Desktop.
Procedure steps
Step Action
1In Windows Explorer or Internet Explorer, enter the HTTP address (URL) provided by your system administrator. The URL format is <Contact Center Multimedia servername>/agentdesktop.
2Click Launch Agent Desktop.
OR
Click Start, All Programs, Avaya, Agent Desktop.
The Agent Desktop toolbar appears. If a CCT Connection Failure message appears stating the automatic login to CCT using your Windows logon identity failed, your Windows User ID is not configured on CCT. Click Retry to enter valid User Credentials or click Cancel to exit the application.
Procedure job aid
If you log on to the Agent Desktop to handle Predictive Outbound contacts, a delay can occur before you can log on to the required applications. If the delay occurs after the agent logs on to Contact Center Manager Server or Contact Center Multimedia, and before logging on to the Predictive Outbound skillset, ensure that CPSEE Application server name is in the hosts file of the client machine.
20 | 2 December 2010 |
