Avaya NN44400-114 manual User preferences

		Agent Desktop User Interface
Action bar commands
Icon	Name	Description
	Contact Search	Search for contacts.
	Customer Search	Search for customers.
	Schedule Callback	Schedule callback.
	Agent Statistics	Display agent statistics scroll bar.

User preferences

Use the User Settings page, under the User Preferences menu, to select template locations, enable the spelling checker, define an e-mail signature, or change your password.

Use the Audio Settings page, under the User Preferences menu, to adjust playback and record volume and select playback and record devices, while using the computer (softphone) to place and receive calls.

NN44400-114 Contact Center Agent Desktop 2 December 2010 17