Instant messaging
Consulting on an instant message using Contacts Presence
Consult on an instant message with another person after you confirm that the person is available by using Contacts Presence.
Procedure steps
Step Action
1On the Agent Desktop, click Contacts Presence.
2To consult an agent from your contacts list, click My Contacts tab, and perform step 4 to step 6.
3To consult an agent from an Instant Experts group, click CC Contacts tab, and perform step 4 to step 6.
4Determine the person with whom you want to consult, and confirm that they are available.
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The person you want to consult must click Accept. The current instant message text then appears in the person’s Conversation window.
6When your conversation is complete, click Close.
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Conferencing an instant message using Contacts Presence
Conference an instant message with another person after you confirm that the person is available by using Contacts Presence.
Procedure steps
Step Action
1On the Agent Desktop, click Contacts Presence.
2To conference with an agent from your contacts list, click My Contacts tab, and perform step 4 to step 7.
3To conference with an agent from an Instant Experts group, click CC Contacts tab, and perform step 4 to step 7.
4Determine the person with whom you want to consult, and confirm that they are available.
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112 | 2 December 2010 |